Best Mattress Buys, LLC

Complaint: [redacted] I am rejecting this response because: I am offended that they regarded MY version of the facts as haughty, for startersAny "freebies"or discounts on that contract are a moot point And there was NO mattress set pulled and tagged in my presenceIn fact, it was less than an hour before they closed & [redacted] was aloneAnd, he told me that the mattress had to come from a warehouse anyway! How could it be pulled in my presence? I was waiting for him at the front door when he arrived the next morning, so it wasn't done then either As for the EMails, I signed my legal name, [redacted] ***And my friend [redacted] sent also since he was there in the store with meEMails sent Oct5pm, Octappx 3pm, & Oct9amAll EMails from [redacted] Just don't understand why we could not get a phone number for a [redacted] or *** from [redacted] at the time of the incident It seemed kind of shady, actuallyThen no response to the EMailsThat is why we contacted the Revdex.comI just want my money back and to wash my hands of the whole thingI would not DREAM of doing business with Best Mattress Buys now, or in the futureThere just is no excuse for a customer to not be able to speak to a manager or owner on the phone, or in person, when they are not happyI DID Email immediatelyAnd other timesAnd got absolutely no response Regards, [redacted] ***

RE: [redacted] *** Revdex.com Complaint ID # [redacted] The terms and conditions of a sales contract are not a “moot point”Without waiver, we always stand behind sales contracts as mutually agreed without argument; a reasonable customer would do the same as she agreedSaid customer is not employed by us; therefore she does not know the inner workings of our company and should not mislead the Revdex.com as though she doesCustomer knows firsthand that her mattress set was “marked sold” on the store inventory during her presence at point of sale At no time did we elude that it was “pulled and tagged” in her presenceFacts speak without conjectureResearch of our email database files, again, clearly show that we were not contacted via email by [redacted] as she statesOur store telephone numbers are made readily available and can also be easily found online at several websites and through the Revdex.com websiteOur [redacted] is usually at one store or the other as scheduled, or a phone call away to answer questions or concernsPlease know that we reaffirm our previous offer as outlined with a store credit in the amount of $However, time has become of the essence now and we must close our accounting at year endSubsequently any offer will expire on December 31st Thank you for understanding, please let us know how the Revdex.com wishes to proceedBest Mattress Buys, LLC / [redacted] Style Definitions */