Best Mechanical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is completely unacceptable that a company is aloud to conduct business in this mannerYou were hired to perform a maintenance chewhich includes checking the linesets for water and ice damageThis was never completed although the technicians claimed it was and in your last response you said it was an oversite on the technicians partWhich means that the company is responsible for the damage to my homeCONSUMER BEWARE!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Best Mechanical washired to perform a tuand make sure our air condition was in properworking condition before we first turned it onDue to there oversight and negligentthis did not happen and the first day running our air condition we had watercoming through the ceilingMy husband immediately went up to see what the problemwas and found a big hole in the drain pipeHow this was overlooked during thetuwas complete negligent since this is the job they were hired to doIplaced a called to Best Mechanical who came back out that evening to see whathappenedThe same person came back out and replaced the pipe that was broken duringthe tuwith another broken pipeAssuming the problem was fixed we turnedback on the air condition and went to bed only to wake in the morning to a bighole in the ceiling due to water damage from the broken pipeMy husband spokewith the owner that morning who offer to come back to fix the problem again foran additional fee of $We are now left with thousands of dollars indamage to our home and a long legal pursuit to recover our moneyCOSUMERSBEWARE! Best Mechanical also performed a tuon our parent’shouse on the same day as ours and this job was never completed as wellThey didn’thave the filters in stock to replace so we were told as soon as they came inthey would call us to come back outThis never happened so we were left toreplace them ourselves so well not as bad as our house, but still anothertunot complete In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 Best Mechanical washired to perform a tune-up and make sure our air condition was in properworking condition before we first turned it on. Due to there oversight and negligentthis did not happen and the first day running our air condition we had watercoming through the ceiling. My husband immediately went up to see what the problemwas and found a big hole in the drain pipe. How this was overlooked during theturn-up was complete negligent since this is the job they were hired to do. Iplaced a called to Best Mechanical who came back out that evening to see whathappened. The same person came back out and replaced the pipe that was broken duringthe turn-up with another broken pipe. Assuming the problem was fixed we turnedback on the air condition and went to bed only to wake in the morning to a bighole in the ceiling due to water damage from the broken pipe. My husband spokewith the owner that morning who offer to come back to fix the problem again foran additional fee of $150.00. We are now left with thousands of dollars indamage to our home and a long legal pursuit to recover our money. COSUMERSBEWARE!  Best Mechanical also performed a turn-up on our parent’shouse on the same day as ours and this job was never completed as well. They didn’thave the filters in stock to replace so we were told as soon as they came inthey would call us to come back out. This never happened so we were left toreplace them ourselves so well not as bad as our house, but still anotherturn-up not complete.     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is completely unacceptable that a company is aloud to conduct business in this manner. You were hired to perform a maintenance check-up which includes checking the linesets for water and ice damage. This was never completed although the technicians claimed it was and in your last response you said it was an oversite on the technicians part. Which means that the company is responsible for the damage to my home. CONSUMER BEWARE!!!!!  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: The company did a tune-up on our a/c and a week later when we first used our a/c we had water leaking through our ceiling. The service guy came back out and tried to repair the damage which just caused more damage again. We spoke to the manager and he said he could fix the problem for $135 more, bur this should have been repaired with the tune-up so I refused to pay anymore money. Now I have to find someone else to fix the a/c and now the water damage caused due to this.Desired Settlement: And fix water damage to ceiling

Business

Response:

We did not charge for the original air conditioning service as a courtesy to customer. We were charging for the repair as repairs are not included in the air conditioning service. The service is for general maintenance. The technician did not see a leak during the service, if he had he would of told the customer a price to do the repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Best Mechanical washired to perform a tune-up and make sure our air condition was in properworking condition before we first turned it on. Due to there oversight and negligentthis did not happen and the first day running our air condition we had watercoming through the ceiling. My husband immediately went up to see what the problemwas and found a big hole in the drain pipe. How this was overlooked during theturn-up was complete negligent since this is the job they were hired to do. Iplaced a called to Best Mechanical who came back out that evening to see whathappened. The same person came back out and replaced the pipe that was broken duringthe turn-up with another broken pipe. Assuming the problem was fixed we turnedback on the air condition and went to bed only to wake in the morning to a bighole in the ceiling due to water damage from the broken pipe. My husband spokewith the owner that morning who offer to come back to fix the problem again foran additional fee of $150.00. We are now left with thousands of dollars indamage to our home and a long legal pursuit to recover our money. COSUMERSBEWARE! Best Mechanical also performed a turn-up on our parent’shouse on the same day as ours and this job was never completed as well. They didn’thave the filters in stock to replace so we were told as soon as they came inthey would call us to come back out. This never happened so we were left toreplace them ourselves so well not as bad as our house, but still anotherturn-up not complete.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Best Mechanical does not feel they are responsible for the repair of the leak in the ceiling. We are very sorry the customer feels this way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is completely unacceptable that a company is aloud to conduct business in this manner. You were hired to perform a maintenance check-up which includes checking the linesets for water and ice damage. This was never completed although the technicians claimed it was and in your last response you said it was an oversite on the technicians part. Which means that the company is responsible for the damage to my home. CONSUMER BEWARE!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,