Best Motors Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.That is a complete lie The only reason they knew of my profession is from the credit application At no time did I imply, impart, or insinuate any official action At no time did I display a uniform, a badge of authority, or utilize any item, terminology, equipment, or image pertaining to my profession in any way I only told them that the public safety community is a close knit community and I would be telling everyone I know about my experience at their business which is a constitutionally protected right (1st amendment) For them to slander and defame my character with regard to my profession that is a violation of my rights and is defines as defamation per se They have actually committed to writing a falsehood that has bearing on my profession which has NOTHING to do with me being a private citizen embarking on a private business transaction with a business The facts are this vehicle was sold in "as is" condition and I asked the salesman if the vehicle was in GOOD WORKING ORDER and if anything was wrong with it and he said "NO" so I was taking him at face value and assuming he was an honest salesman ESPECIALLY since blue book on the vehicle was very near to their asking price and blue book lists the vehicle at that price in "FAIR CONDITION" but also mechanically sound GIVEN THE TOTALITY of the circumstances based on the salesman statements, price of the vehicle, and a very brief test drive I purchased the vehicle trusting this business The vehicle did NOT even make it home without problems My mechanic has said that the dealership replaced an oil pump, water pump, and thermostat in an attempt to cover up what they KNEW was the problem in a vehicle I am well within my constitutional rights to talk about my experience with this company They are NOT within their constitutional rights to commit defamatory acts against me in retaliation for me being an unsatisfied customer I have been a police officer for almost a decade and have ZERO complaints against me and have testified in court thousands of times so my record is fairly well unimpeachable I only say that because again at NO TIME did I use any professional background in this transaction They were the ones bringing it up constantly and only obtained that knowledge from my application You can review the cameras No aggressive actions were made, no aggressive movements made, no display of any official devices or images They are taking my comment out of context where I said people in my field and public safety are a tight knit community and I would be sure to tell my experiences I also am well within my rights if I want to be on public property at any time should I choose to demonstrate against this company I can communicate my experience with this company in any and all forums both public and private, online, or in person This company can NOT however impune my name and reputation as retaliation as we have discussed which is defamation per se Furthermore they knowingly sold me a broken vehicle and then to shut me up purchased and gave me a warranty with the instructions to get whatever is wrong with the vehicle fixed on the warranty This is a very shady business practice in purchasing a warranty on a vehicle with an existing known problem and utilizing it as a repair method I am quite sure when they purchased the warranty it didnt say they will cover all pre existing problems especially problems of such a serious nature. So we have a business now committing defamation per se, acting outside of good faith and dishonestly selling a vehicle with a known issue, and ripping off a warranty company to repair a vehicle they KNEW was faulty They also put myself and my children at risk sending us down the road in a deathtrap Its one thing to rip off a consumer but dont let them get in a faulty vehicle with CHILDREN in it and send them down the road I have asked repeatedly to speak with another higher manager, and even asked repeatedly for their attorney information so I could speak directly with their attorney in regard to much of this that has happened
Regards,*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Best Motors Inc regarding complaint
ID ***
Regards,
*** ***

Revdex.com spoke with the businessThis vehicle was sold "as-is" it is a used car and their dealer is not responsible for the vehicle after it is driven off the lotThe customer did purchase a 3rd party warranty and if there is an issue with the vehicle after the purchase the customer would need to reach
out to the warranty companyThe business feels that based off of the customer behavior and threats that since he is a police officer he can have their business shut down he is attempting to intimidate the business the business feels that he is unhappy he purchased a used car that is clearly marked as "as-is" and can't be returned

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***,I appreciate you for providing the documentation that I sent to you (3x), although you didn't provide everything that I sent to you. For this reason, I am attaching the other invoice/work order from the *** dealership, who has reviewed this vehicle and has had it in their possession for about * weeks, now. In the documents that you attached, I made it very clear to you the areas that were of concern to me that should NOT be of concern of a purchase of this amount and less than week after purchasing. If you took the time to read the documents that you attached, then it's very clear that there were engine issues (i.emisfiring) and overheating issues...two of which should not become evident in a vehicle that is supposed to be of "quality" (as you state). In the < >, I specifically point to the areas where the major issues are. The other items in the work order, such as the navigation system, sunroof, basic *** miles tune-up, etc., are all items that I was willing to get repaired, but "there shouldn't be any issues with the engine," as you stated multiple times to me before, during, and on the sales documentAs you stated there are "no known engine issues" and "you do not sell cars that have issues with the engine", it's apparent that there are and that you do sell cars with engine issues. Why would the manufacturer/dealer clearly state that there is a head gasket issue? (Please see my attachment from Jaguar.) Furthermore, each mechanic I've spoken to - my own/personal and the Jaguar dealership - said that one can manipulate a vehicle to allow it to be driven temporary...a few days, a few miles...before the real issue hits. I ask you to please TAKE THE TIME to read through the documents that are attached. If you have any questions, then the repairman's name and phone number are listed in order to fact-check me. Jaguar has no reason to lie. They are the specialists of their own vehicle, and they clearly said that anyone who had this vehicle selling it had to know of this major issue. Sir, riddle me this. Why would I (or anyone) spend this amount of $$ on a vehicle to only place it into the mechanic shop a few days later? Does that make any sense? I truly love the vehicle and looked forward to driving/owning it, but if I knew that it had major issues with the engine, then do you think I (or anyone else) would have purchased it? This car, as you stated (and as records show) sat on your lot for about * months, even to the point to where you dropped the price on it. In fact, when I test drove it, it was so low on gas that I was unable to drive it for any amount of time, but even for my short drive, I did notice some things wrong with the vehicle that I addressed with you, such as the navigation (which you refuted it had, until I showed you FACTS and told you to check your own website and the Jaguar dealer's site for the details on this type of vehicle), the hole in the front of vehicle, the missing fuse box cover in the trunk, etc., but I was still willing to entertain you, as you gave me your word of "no engine issues".Yes, I inquired if I could take it to "my mechanic" for a look-over, but you refused. Yes, you told me that I could bring my mechanic to you, but why would I do that, especially if my mechanic's tools all reside at his own shop? You also told me to that I could take it to the shop down the road from your dealership, which I refused. Sir, why would I pay mechanic, whom you frequently deal with (that you denied to me) to look at a car that you are selling. How do I know that he is truthful? How do I know that you two aren't in concert with one another - you send him business (for a checkup), he return it back to you (for a purchase)? I'd rather take my chances with my mechanic at his shop.If you are a man of your word and if this is a business of integrity, quality, and customer service, then you will do the right thing and cancel this transaction. You may have your car back, even with the repairs that I put into it - working navigation system, repaired sunroof, and K mile che- in exchange for a refund of all of my money from the sales transaction. I'm willing to eat the costs of my repairs (thus far), since those were costs that I willing knew about and wanted to fix. The engine issue is a major defect and hidden issue that I did not know about, and as a result, should have been disclosed to me. In fact, this car should NOT have been sold in it's condition. If you are NOT able to back your merchandise for at least month (really much longer)...not even *** miles, then what type of car salesman are you? Oh, wait...I know what kind you are. This type of behavior must stop, and I hope you do the right thing and take back this vehicle. I'm not even asking you to fund the repairs, because I am over it. I've not had this car in my possession for week, since I've purchased it, due to the engine issues. Your tag line says "Quality Automobiles at Affordable Prices"..Really?Should you want to contact me directly to get this resolved, then please don't hesitate to reach out to me. You have my number and email address
Regards,
*** ***

Bought a car from this dealership and on the way home had MAJOR issues with it. Called the dealership and they refused to do anything about it. Long story short, the car needs a new motor and head gaskets costing more then what we paid for the car. We are a young family, in public service, so money is very tight and this is causing a huge strain on us. Anyone with a moral compass would not have sold this to a family, especially at blue book value without disclosing the issues

good afternoon ...we sell cars as is and per customer mention that he will take our car to his mechanic in rockville md and I told him no you may bring your mechanic here  /  we have shop and all kind of of diagnostic system but after a week later he called me that he and his tech on...

the way here to buy the car then he show up with out him ,,, any way I told him we sell car from [redacted] up to [redacted]  which I just sold the [redacted] and he is a ware of nav is not working ...he called me today [redacted]  he stating that the car has head gas kit problum and I have not seen the car how many miles he so farr driving but I told him if a car has head gas kit problum you will not able to  test drive my car for 45 mins and then going home and still driving the jaguar per his own words [redacted] miles ,,, ask any mechanics ???  i did  requested dealer diagnostic and I am attached that to you read that , you will not find anythings aboutr head gas kit blowing ...please fell free to call me at   [redacted]   thank you    [redacted]   sales manager

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Best Motors Inc regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Best Motors Inc regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Best Motors Inc regarding complaint ID...

[redacted].
Regards,
[redacted]

My wife and I bought a 2004 [redacted] from them about 7/10/15 for a price of $5800, which includes tax. The car has subsequently been found to have a bad front right wheel bearing, blown head gasquets, 3 blown speakers, bad left front half shaft and front end frame damage (repaired) sometime in the past. Yesterday I went by the dealer to ask them to buy the car back for $3000. This would prove their integrity and we would absorb the $2800 as poor judgement. I was told in very few words the car was worthless to them now and I should try [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by Best Motors Inc regarding complaint ID...

[redacted].Regards,[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by Best Motors Inc regarding complaint ID [redacted].Regards,[redacted]

Review: I gave [redacted], Asst. Manager/Sales of BEST MOTORS, a check which was cashed for $276.00 for an extra key about a week after purchased. After being put off for about (3) months; BEST MOTORS (Morgan) will not return my money for the key she said she ordered and the key never came. I have been led on several times through phone calls and text messages which I have copies of. Car Deliver Date: 04/02/2015Desired Settlement: Immediate Refund

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]At this time, I have not been contacted by Best Motors Inc regarding complaint ID [redacted].Regards,[redacted]

Review: I came to best motors two days in a row checking on a vehicle and was only allowed to test drive the vehicle on a side street with no interstate access and lots of traffic so the vehicle appeared to be fine. When I bought the vehicle I began to drive it home about an hour away and halfway home the temperatute guage was redlining. I called the dealership and explained to them I thoght this was wrong and they said bring it back in the mornng so I got up early and slowly drove the vehicle back to them at their request and the temp guage was still going hot. When I arrived the manager of the dealership got in and test drove the vehicle and immediately the temp gauge went hot and he observed it both immediately and then multiple times on a short drive. This was less than 16 hours after I bought the vehicle. When I advised them I thoght this was not right and wanted to return the vehicle they said too bad. So in essence they told me when I bought the car nothjng was wrong with it and then was able to replicate the problem. The manager said if there was a problem they would refund my money and take the car back but didn't consider a hot temp gauge his problem.Desired Settlement: I want them to take the vehicle back and refund my money because obviously this vehicle was wrong from the get go. Even they can see it and admit it but don't care. They were able see the problem themselves and they don't care. So they admit they sold me a car with a problem and they can see the problem and they replicated the problem and he said you are stuck.

Business

Response:

Revdex.com spoke with the business. This vehicle was sold "as-is" it is a used car and their dealer is not responsible for the vehicle after it is driven off the lot. The customer did purchase a 3rd party warranty and if there is an issue with the vehicle after the purchase the customer would need to reach out to the warranty company. The business feels that based off of the customer behavior and threats that since he is a police officer he can have their business shut down he is attempting to intimidate the business. the business feels that he is unhappy he purchased a used car that is clearly marked as "as-is" and can't be returned.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That is a complete lie. The only reason they knew of my profession is from the credit application. At no time did I imply, impart, or insinuate any official action. At no time did I display a uniform, a badge of authority, or utilize any item, terminology, equipment, or image pertaining to my profession in any way. I only told them that the public safety community is a close knit community and I would be telling everyone I know about my experience at their business which is a constitutionally protected right (1st amendment). For them to slander and defame my character with regard to my profession that is a violation of my rights and is defines as defamation per se. They have actually committed to writing a falsehood that has bearing on my profession which has NOTHING to do with me being a private citizen embarking on a private business transaction with a business. The facts are this vehicle was sold in "as is" condition and I asked the salesman if the vehicle was in GOOD WORKING ORDER and if anything was wrong with it and he said "NO" so I was taking him at face value and assuming he was an honest salesman. ESPECIALLY since blue book on the vehicle was very near to their asking price and blue book lists the vehicle at that price in "FAIR CONDITION" but also mechanically sound. GIVEN THE TOTALITY of the circumstances based on the salesman statements, price of the vehicle, and a very brief test drive I purchased the vehicle trusting this business. The vehicle did NOT even make it home without problems. My mechanic has said that the dealership replaced an oil pump, water pump, and thermostat in an attempt to cover up what they KNEW was the problem in a vehicle. I am well within my constitutional rights to talk about my experience with this company. They are NOT within their constitutional rights to commit defamatory acts against me in retaliation for me being an unsatisfied customer. I have been a police officer for almost a decade and have ZERO complaints against me and have testified in court thousands of times so my record is fairly well unimpeachable. I only say that because again at NO TIME did I use any professional background in this transaction. They were the ones bringing it up constantly and only obtained that knowledge from my application. You can review the cameras. No aggressive actions were made, no aggressive movements made, no display of any official devices or images. They are taking my comment out of context where I said people in my field and public safety are a tight knit community and I would be sure to tell my experiences. I also am well within my rights if I want to be on public property at any time should I choose to demonstrate against this company. I can communicate my experience with this company in any and all forums both public and private, online, or in person. This company can NOT however impune my name and reputation as retaliation as we have discussed which is defamation per se. Furthermore they knowingly sold me a broken vehicle and then to shut me up purchased and gave me a warranty with the instructions to get whatever is wrong with the vehicle fixed on the warranty. This is a very shady business practice in purchasing a warranty on a vehicle with an existing known problem and utilizing it as a repair method. I am quite sure when they purchased the warranty it didnt say they will cover all pre existing problems especially problems of such a serious nature. So we have a business now committing defamation per se, acting outside of good faith and dishonestly selling a vehicle with a known issue, and ripping off a warranty company to repair a vehicle they KNEW was faulty. They also put myself and my children at risk sending us down the road in a deathtrap. Its one thing to rip off a consumer but dont let them get in a faulty vehicle with CHILDREN in it and send them down the road. I have asked repeatedly to speak with another higher manager, and even asked repeatedly for their attorney information so I could speak directly with their attorney in regard to much of this that has happened.

Regards,

Bought a car from this dealership and on the way home had MAJOR issues with it. Called the dealership and they refused to do anything about it. Long story short, the car needs a new motor and head gaskets costing more then what we paid for the car. We are a young family, in public service, so money is very tight and this is causing a huge strain on us. Anyone with a moral compass would not have sold this to a family, especially at blue book value without disclosing the issues

My wife and I bought a 2004 [redacted] from them about 7/10/15 for a price of $5800, which includes tax. The car has subsequently been found to have a bad front right wheel bearing, blown head gasquets, 3 blown speakers, bad left front half shaft and front end frame damage (repaired) sometime in the past. Yesterday I went by the dealer to ask them to buy the car back for $3000. This would prove their integrity and we would absorb the $2800 as poor judgement. I was told in very few words the car was worthless to them now and I should try [redacted]

Review: I purchased a [redacted] from this dealership on 12/26/2015.

I was told by the owner that the vehicle had work done on the exhaust, brake lines, paint, and other things taken care of before deciding to make the purchase. The day after I got home with the vehicle, the check engine light came on. The problems reported were "[redacted] system small leak and [redacted] system large leak". I replaced the rotted EVAP system hoses with new ones the next morning when I could get the part from a local dealership. Later that morning, I got into the truck and the brake pedal went to the floor. A brief inspection revealed that the brake line on the passenger side had rusted out and was leaking. At that time I noticed leak points in the rear of the vehicle as well. The truck was taken to a local shop where the brake lines were replaced at my cost. That shop also conducted a Maryland State inspection and found a number of issues which caused it to fail the MD safety inspection and should have failed the VA inspection and the age on the parts indicates those issues existing prior to the VA State inspection that was completed on 8/8/2015. The problems include:

Passenger side brake line failed, Rear Bumper Rust Holes, Right Rear Shock Installed Upside Down and Leaking, Right Front CV Boot bad, Rust hole in left rear rocker, Exhaust did not extend beyond the rear tires, Rust hole in the rear fender. Beyond the inspection, I'd already purchased an Intermediate Steering Shaft to address excessive play in the wheel while driving. Luckily it had not arrived so I didn't install it prior to the inspection.

Once the State Inspection report was returned, it was apparent that all of the work the dealer claimed to have had done to the vehicle was either not done or not done correctly. I contacted the dealership immediately and informed the owner of these issues as well as my intent to return the truck as it was not in the condition it was advertised to be. During that call he agreed to take the truck back but I would be accountable for the processing fee of $495. He took $100 off of that because of the $400 I spent on the brake lines but would not budge on the remainder. Once I hung up with him after that call, I contacted the bank I used for financing to inform them of my decision. They contacted the dealership and were told that he had not yet decided if he'd allow the return, after agreeing to do so with me on the phone. The following morning, I returned to the dealership expecting to pay $395 and he quoted $1032, less the $100 he agreed to take off, so a total of $923 in order to return the truck! I inquired as to why the price was now $600 more than we discussed the day prior and he said he'd not yet done all of the paperwork when we first spoke.

At no time did he have any concern for the fact that he sold a vehicle which was supposedly safe based on a completed state inspection but it had rusted brake lines which could fail at any time. I drove that truck home with my child in it and could easily have lost control at highway speeds if that failure occurred at any time on our way. He stated, multiple times, "I don't care", "we don't take cars back", and "it's not my problem".

He eventually reduced the return fee to $832, $100 less to compensate for the $400 that I paid for his new brake lines, which he said was done before I bought the truck. I made calls to my bank, the VA DMV, and the USAA Car Buying Service (I used them to find the vehicle). I was told that there was nothing that could be immediately done but documentation should be filed because of the risk that was posed in allowing a vehicle in that state to be sold. I reluctantly agreed to pay the fee and placed a card on his desk and he said "cash or check only". While they do accept credit cards, he only accepts them for sales of vehicles he said. I had to go to an ATM to withdraw cash, tell him that I wanted a receipt for my payment, and left the dealership with $1,298 out of pocket for a vehicle that could have caused a serious accident anytime between when I bought it on Saturday evening and returned on Wednesday morning.Desired Settlement: I want the dealership to refund $437, making the total cost of returning the truck the same $395 that was agreed to the day prior. I still do not feel that this is a fair amount at all because I paid the money to fix the brake lines that he said were already done. But, since we agreed to $395 I expect him to uphold that agreement at least.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Best Motors Inc regarding complaint ID [redacted].

Regards,

Review: I purchased a vehicle from Best Motors Inc in March, while at the office I was told several times "if anything is wrong with the vehicle bring it back and we will fix it", I called 1 month later and spoke with the same person that told me this and gave them a list of things that I needed checked on the truck and was told to make a list and bring it in. I dropped the vehicle off with a list of things wrong and was told they had a new mechanic and that it would be fixed. I waited and called every week to find out what was going on with my truck and was always given a different excuse as to why it wasn't fixed, one time when I called I spoke with the mechanic and was told " the major problem with it I can't fix and I don't have time to work on it", the mechanic also told me he did a tune-up and left a receipt and the spark plug he was unable to change on the front seat ( which there was not). I received a letter from the finance company explaining to me that my contract had been sent back to the dealer from the finance company, I called and spoke with the owner about this and he told me that was not what was going on and also informed me he had no idea why my vehicle sat on his lot for 1 month awaiting repairs. I explained what I was told by the mechanic and then the owner proceeded to tell me that they never told me that they told me to bring the car back if anything was wrong with it that I would need to go through the warranty company, I expressed to him that I was concerned because my warranty they added to my cost of the truck had expired due to the fact it sat on his lot for one month. I received a call from the finance company and was told that I would be getting my money back for what payments I had made due to the fact that the dealer had not sent in the proper paperwork for the vehicle and that I was to return the vehicle to the dealer for my refund. On June 30 I went to the dealer to take my tags off and to retrieve any property I had left in it. I was approached in the parking lot by the owners father wanting the keys I told him I would give him the keys and I would be inside for my refund, I was then told by the finance company that I would have to wait for an internal investigation to be completed to get my refund, I told the dealers father I wanted a refund of my down payment since I got a car that was no good and also the financing was not complete I was told that he didn't know what to do, I called the owner several times and asked about my refund and he said he would have to call the finance company I told him that I spoke with them already and they said that I had to deal with the owner over the down payment. Weekly since then I have spoken with someone at the corporate office with the finance company and was told to wait to contact the owner about my refund. I finally got a call on August 18 that I could go to the dealer to pick up my check. I went to the dealer the morning of August 19 to get the check when I got there the check was only for the payment I had made I asked what about my down payment and all owners father did was say I don't know and shrugged his shoulders, so I said I would call the owner and he yelled at me that I needed to call the finance company and I said "no they are not the ones that took the down payment your son is". I tried calling the owner and got their receptionist and explained what I was calling for, she stated she would speak with the owner and give me a call back, she called back and stated that the owner said my down payment is non-refundable because I had the car for 3 months, I said out of those 3 months the car sat broke down on their lot for one month and that if the financing was essentially not complete that I should still be entitled to my money I was then told that I decided to return the car to the finance company that I wouldn't get my money, I explained that I was told by the finance company to return the car due to the owner not turning in the proper paperwork and the incorrect VIN being given and was still told they would not give me my money back.Desired Settlement: I would like to be refunded the $1080 that I put down on the vehicle

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Best Motors Inc regarding complaint ID [redacted].

Regards,