Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They are lying and my wife notice the damages to the book case as soon as the delivered are furnitureThe movers even admitted too damaging are book case and TV standThis guy consistently lies about what happensHis advertising is and the move was a horrible move, not professional at all and it was not high quality like his ad/business card states
Sent: Monday, December 22, 11:PMTo: *** ***Subject: *** *** - COMPLAINT ID #*** To whom it may concern, We are willing to honor our signed contract with *** ***- which I have again attachedAs we said before, *** *** chose to have his shelf repaired, but it seems he has changed his mindThe second option that was offered was our insurance, as seen in the contractIf *** *** would still like that offer, he must contact us to make arrangementsBut to refund the total $move is out of the questionWe moved a bedroom apartment into a houseThe service was already done, we have already moved *** ***We understand that *** *** believes we have damaged his shelf, which is exactly why we have an insurance policyBut it seems *** *** wants to move for free. *** *** Best Movers LLC *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, I want a refund for advertisement and being rude when trying to resolve matters professionallyNot only damaging my furniture but saying his company provides high quality moving, when his company failed to uphold integrity and honestyHe continually lie and the reimbursement policy is a rip offcent a pound is a jokeI do not feel the move or contract was fulfilledThe contract says hi quality, when in fact it was the oppositeHe was paid $cash before the even finished the move because the drivers stop moving and said they need $to continue this move, which I believe was very oddAs the move got close to the end me and my wife notice the damage and called the manager immediatelyI want a full refund or $$refund for advertisement, unprofessionally handling the matterBefore filing the compliant, I called him and he said he have more important things to do then worry about my damage furniture, I have pictures, bank statements, and phone records
To whom it may concern
Helvetica,sans-serif;"> We always take care of our customers along with maintaining all moving recordsAlthough this move took place over months ago, we still remember this particular customerThis customer was moved from *** ** *** to *** ** *** which was a over an hour drive with trafficEverything was fine until we arrived at our final destination, we reached a hour markWe estimated a minimum of hour extra to unload all of this customer's belongingsThis customer refused to pay, as we agreed in the contractThis customer also verbally insulted and threatened our employees; therefore, we were forced to call the police as we advised our men to stay inside the truckAs soon as an officer arrived, the customer then paid The total amount of time for the move was almost hours because of the delay caused by the customer's actions, but we only charged the hours***Please see the original signed contract and invoice of *** *** *** for this move which is attached Best Movers LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, They are lying and my wife notice the damages to the book case as soon as the delivered are furniture. The movers even admitted too damaging are book case and TV stand. This guy consistently lies about what happens. His advertising is false and the move was a horrible move, not professional at all and it was not high quality like his ad/business card states.
From: [redacted] Sent: Wednesday, December 17, 2014 7:00 PMTo: [redacted]...
[redacted]Subject: Revdex.com CASE #[redacted] - BEST MOVERS LLC To whom it may concern, We always make sure to take good care of our customers and we like to honor our contracts. We do have a signed contract with [redacted], which I have attached. Please read the contract, specifically the insurance section. We also have a repair policy, if the customer chooses to repair any damages made during the move on his/her furniture. [redacted] did choose to repair his furniture and I am still waiting for his receipt so I can send him a check as we did agree to in the contract. PS- Our movers stated that when they moved the furniture to the new place it was not cracked. When [redacted] reported it cracked, the movers found the piece of furniture in a different room from where they had originally placed it. The bookcase is 4ft high by 3ft wide. If you have any further questions, feel free to contact me. [redacted] Best Movers LLC [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They are lying and my wife notice the damages to the book case as soon as the delivered are furnitureThe movers even admitted too damaging are book case and TV standThis guy consistently lies about what happensHis advertising is and the move was a horrible move, not professional at all and it was not high quality like his ad/business card states
Sent: Monday, December 22, 11:PMTo: *** ***Subject: *** *** - COMPLAINT ID #*** To whom it may concern, We are willing to honor our signed contract with *** ***- which I have again attachedAs we said before, *** *** chose to have his shelf repaired, but it seems he has changed his mindThe second option that was offered was our insurance, as seen in the contractIf *** *** would still like that offer, he must contact us to make arrangementsBut to refund the total $move is out of the questionWe moved a bedroom apartment into a houseThe service was already done, we have already moved *** ***We understand that *** *** believes we have damaged his shelf, which is exactly why we have an insurance policyBut it seems *** *** wants to move for free. *** *** Best Movers LLC *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, I want a refund for advertisement and being rude when trying to resolve matters professionallyNot only damaging my furniture but saying his company provides high quality moving, when his company failed to uphold integrity and honestyHe continually lie and the reimbursement policy is a rip offcent a pound is a jokeI do not feel the move or contract was fulfilledThe contract says hi quality, when in fact it was the oppositeHe was paid $cash before the even finished the move because the drivers stop moving and said they need $to continue this move, which I believe was very oddAs the move got close to the end me and my wife notice the damage and called the manager immediatelyI want a full refund or $$refund for advertisement, unprofessionally handling the matterBefore filing the compliant, I called him and he said he have more important things to do then worry about my damage furniture, I have pictures, bank statements, and phone records
To whom it may concern
Helvetica,sans-serif;"> We always take care of our customers along with maintaining all moving recordsAlthough this move took place over months ago, we still remember this particular customerThis customer was moved from *** ** *** to *** ** *** which was a over an hour drive with trafficEverything was fine until we arrived at our final destination, we reached a hour markWe estimated a minimum of hour extra to unload all of this customer's belongingsThis customer refused to pay, as we agreed in the contractThis customer also verbally insulted and threatened our employees; therefore, we were forced to call the police as we advised our men to stay inside the truckAs soon as an officer arrived, the customer then paid The total amount of time for the move was almost hours because of the delay caused by the customer's actions, but we only charged the hours***Please see the original signed contract and invoice of *** *** *** for this move which is attached Best Movers LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, They are lying and my wife notice the damages to the book case as soon as the delivered are furniture. The movers even admitted too damaging are book case and TV stand. This guy consistently lies about what happens. His advertising is false and the move was a horrible move, not professional at all and it was not high quality like his ad/business card states.
From: [redacted] Sent: Wednesday, December 17, 2014 7:00 PMTo: [redacted]...
[redacted]Subject: Revdex.com CASE #[redacted] - BEST MOVERS LLC To whom it may concern, We always make sure to take good care of our customers and we like to honor our contracts. We do have a signed contract with [redacted], which I have attached. Please read the contract, specifically the insurance section. We also have a repair policy, if the customer chooses to repair any damages made during the move on his/her furniture. [redacted] did choose to repair his furniture and I am still waiting for his receipt so I can send him a check as we did agree to in the contract. PS- Our movers stated that when they moved the furniture to the new place it was not cracked. When [redacted] reported it cracked, the movers found the piece of furniture in a different room from where they had originally placed it. The bookcase is 4ft high by 3ft wide. If you have any further questions, feel free to contact me. [redacted] Best Movers LLC [redacted]