Best Movers

I was getting quotes for moving companies and I spoke with the owner of the company and he seemed nice and told me a quote for the month of December. As I was quoted a lower price he offered me to speak with a moving manager to see if they can offer a quote match and the man first said yes we can match it but the rate he quoted did not go down. I asked the man if he can send me an email with the quote and he said no that is a verbal quote. I asked him why they cannot send an email quote and he just hung up on me with no explanation. This was the worst customer service I have experienced through my moving company search. All they wanted was a sale and once I did not want to pay the deposit he just hung up on me. Beware of this company.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business sent me a copy of the refund transaction but I still have not got any refund after repeated attempts to contact Baby Vison they will not respond to my messagesI clearly told the company I did not want any items from them and would send what they had shipped to me back to them I just wanted a full refund of the total cost I spent on their websiteAfter I sent numerous pictures and proof of the company's mistake they still have yet to issue me any kind of refund or compensationI want a full refund I don't not feel this issue is in any way my fault and I had no way to prevent this from happening this responsibility of fulfilling the order with the correct items is the company Baby Visons obligation and they failed to correct the order after several shipmentsSince they could not correctly follow through with their guarantee I should be given a full refund in the total amount I spent with them $I've provided images of the original shipment statement that's shows what was missing and what was wrong I've also included what they shipped the 2nd time was still missing an outfit and sent the wrong item againI've added the 3rd shipment which once again was still missing an outfit for a total of shipments all of them failed to complete the order as promised and I contacted company every single time I got a package and what was in it and what was wrong and missing I included proof with photos for everything In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT My bank did deny the claim because the business was filing a claim with [redacted] and then I would get paid my full monies due.However, this is not the caseThe business wants to charge me for their mistake and not return my full payment of $ I feel I am due back a full refund, as I never received anything from this company and even though I tried to resolve this with them prior to having my bank take action, they refused to respond.Had they responded to me originally, no charges would of been incurredI don't feel that I should be held responsible for any charges when I never received any merchandise whatsoeverI and my bank are 3rd parties to their [redacted] claim and only they had the information to file the claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We offered this customer two months ago under the basis that she would close this caseHowever, she chose not to accept this offer and instead preferred to take action via the Attorney Generals office and FBI Internet Crime Complaint CenterFurther, please ask her how we can refund her credit card as I believe her card has been closed Best, Amit

Review: On May 28, 2015 this company was contracted to facilitate a content move from my home in Union to my new residence in Elizabeth. The quote I received was a 3-hr minimum (3 men/1 truck) for $330. and it INCLUDED travel time. My contents did not consist of more than a 1 bedroom apt and the majority the contents were a box move. The representative for Best Movers did not honor the quote, extorted money from me and did not complete the move as agreed; leaving my contents outside the residence for myself and my family to complete. The representatives broke several tiles in the kitchen/livingroom, an ironing board and charged me $385 for 2.5 hours of work. Of the three men only 1.5 completed the move.Desired Settlement: I would like a refund of $55, a refund for the ironing board and repair of the broken tiles. I am also seeking punitive damages (possibly in court) for harassment as they came back to the home after leaving inciting a riot because they were not gifted a tip. The police were notified and my statement was taken.

Review: I established an agreement with Best Movers (aka: MVD Movers) to transport my household goods on 26 June 2013. I arranged one month in advance for 3 laborers and a truck. The night before the move, I received a call informing me that 3 men were inadequate and an additional laborer would be required - at an additional cost - though no-one from Best Movers had inspected my property. I reluctantly agreed.

The day of the move, payment was required in advance of the move - not something to which I had agreed.

20 to 25 percent of the time required for the move consisted of smoke-breaks for the laborers - at my expense.

One of the laborers for whose services I had pre-paid departed before the move was complete.

I was not allowed to inspect the empty trucks at the end of the move and no inventory was taken.

I have personal property that was damaged and I am missing property from the move.

Repeated requests for a claim form have gone un-answered since 4 July.Desired Settlement: I require compensation for the property damaged and for the property lost by Best Movers.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Sun, Sep 22, 2013 at 6:15 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Correspondance with MVD/Best movers attached