Best Moving Service

Enclosed documents are ln response to la # [redacted] The fact is that this customer did not pay anything for her move but instead a place called [redacted] paid for her moveThis is a housing assistance program to get the homeless off the streetsThe moment we arrived at the location to move her she started swearing about how her relatives moved her into the storage and had thrown things about.She sent some pictures of how her items where packaged and you can even see the items in her storage unit not protected (mattresses on the floor, open and crushed boxes and no plastic or pads on the furniture)We did not move her into that storageWe were simply hired to move her out with no packaging; she was to be packed and ready.The movers almost left because of her erratic "in your face" behaviorKnowing she is from [redacted] they went ahead and moved her items as they found them into the moving truck and separating items for disposal as well [redacted] only pays for moving not repacking of boxes or containersPlease note during the process she was separating items to be dumped at a local dump facility ($fee on bill).I regret helping herI have never heard such abusive language and insults to my workersMy employee called me to hear her in the background and it was truly unnerving.Since this move she has reached out to us and sent photos of her belongings with no explanation of what the pictures are - as you can see I have attached them from her emailShe claims in the photo that we are stepping on her television but I don't see that in any of the photosTo try and resolve this we have sent a damage claim form for any damages she wants to claim under the valuation protection that came with the moveYou can see we even followed up with a second emailTo this date she has failed to fill out any information as well as failed to provide an explanation of any damages or explanation of the picturesI have included all the emails asking her to fill out the info and instructions on how to do soAfter talking or trying to talk to her, I am left to believe she is not of sound mind or at least at the moments I have witnessed and encourage you to make one call and see for yourselfI am baffled at her level of anger and hostilityThese documents for her to fill out are from the emails sent to her as you can see in the attachment of the emailThey are enclosed with this letter so you can forward them to her and help her fill them out if you are willing to, I would but she ends up yelling with threats of lawyers and nonsense that is so erratic.I have a great reputation and want to keep it but I just do not know of any resolution for herI cannot refund her money that she did not pay and I need to submit a claim form if she is claiming damaged items to satisfy state regulations.I am available to speak to the Revdex.com at [redacted] anytime you would like about this matterThe truth is I just don't know what she is seeking and how shebelieves we owe her $6,Maybe you can relay a message to send us documentation so we can validate and submit her request to our insurance carrierPlease make sure she reads the instructions enclosed and has it notarized per the instructions so not to further delay the situation

Enclosed documents are ln response to la #[redacted]. The fact is that this customer did not pay anything for her move but instead a place called [redacted] paid for her move. This is a housing assistance program to get the homeless off the streets. The moment we arrived at the...

location to move her she started swearing about how her relatives moved her into the storage and had thrown things about.She sent some pictures of how her items where packaged and you can even see the items in her storage unit not protected (mattresses on the floor, open and crushed boxes and no plastic or pads on the furniture). We did not move her into that storage. We were simply hired to move her out with no packaging; she was to be packed and ready.The movers almost left because of her erratic "in your face" behavior. Knowing she is from [redacted] they went ahead and moved her items as they found them into the moving truck and separating items for disposal as well. [redacted] only pays for moving not repacking of boxes or containers. Please note during the process she was separating items to be dumped at a local dump facility ($75 fee on bill).I regret helping her. I have never heard such abusive language and insults to my workers. My employee called me to hear her in the background and it was truly unnerving.Since this move she has reached out to us and sent photos of her belongings with no explanation of what the pictures are - as you can see I have attached them from her email. She claims in the photo that we are stepping on her television but I don't see that in any of the photos. To try and resolve this we have sent a damage claim form for any damages she wants to claim under the valuation protection that came with the move. You can see we even followed up with a second email. To this date she has failed to fill out any information as well as failed to provide an explanation of any damages or explanation of the pictures. I have included all the emails asking her to fill out the info and instructions on how to do so. After talking or trying to talk to her, I am left to believe she is not of sound mind or at least at the moments I have witnessed and encourage you to make one call and see for yourself. I am baffled at her level of anger and hostility. These documents for her to fill out are from the emails sent to her as you can see in the attachment of the email. They are enclosed with this letter so you can forward them to her and help her fill them out if you are willing to, I would but she ends up yelling with threats of lawyers and nonsense that is so erratic.I have a great reputation and want to keep it but I just do not know of any resolution for her. I cannot refund her money that she did not pay and I need to submit a claim form if she is claiming damaged items to satisfy state regulations.I am available to speak to the Revdex.com at [redacted] anytime you would like about this matter. The truth is I just don't know what she is seeking and how shebelieves we owe her $6,500.00 Maybe you can relay a message to send us documentation so we can validate and submit her request to our insurance carrier. Please make sure she reads the instructions enclosed and has it notarized per the instructions so not to further delay the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are completely unprofessional, breaking all of my stuff using my sheet to wrap up stuff when they should've came equipped with theirOn supplies. Who will be replacing all my property.The man in chargenis becoming rude because I said something about broken items.Please send someone over immediately
Regards,
[redacted]

Review: POOR SERVICES, DAMAGE SERVERAL ITEMS DURING MOVE FROM STORAGE TO HOME OVER ALL WASTE OF MONEY

Business

Response:

Enclosed documents are ln response to la #[redacted]. The fact is that this customer did not pay anything for her move but instead a place called [redacted] paid for her move. This is a housing assistance program to get the homeless off the streets. The moment we arrived at the location to move her she started swearing about how her relatives moved her into the storage and had thrown things about.She sent some pictures of how her items where packaged and you can even see the items in her storage unit not protected (mattresses on the floor, open and crushed boxes and no plastic or pads on the furniture). We did not move her into that storage. We were simply hired to move her out with no packaging; she was to be packed and ready.The movers almost left because of her erratic "in your face" behavior. Knowing she is from [redacted] they went ahead and moved her items as they found them into the moving truck and separating items for disposal as well. [redacted] only pays for moving not repacking of boxes or containers. Please note during the process she was separating items to be dumped at a local dump facility ($75 fee on bill).I regret helping her. I have never heard such abusive language and insults to my workers. My employee called me to hear her in the background and it was truly unnerving.Since this move she has reached out to us and sent photos of her belongings with no explanation of what the pictures are - as you can see I have attached them from her email. She claims in the photo that we are stepping on her television but I don't see that in any of the photos. To try and resolve this we have sent a damage claim form for any damages she wants to claim under the valuation protection that came with the move. You can see we even followed up with a second email. To this date she has failed to fill out any information as well as failed to provide an explanation of any damages or explanation of the pictures. I have included all the emails asking her to fill out the info and instructions on how to do so. After talking or trying to talk to her, I am left to believe she is not of sound mind or at least at the moments I have witnessed and encourage you to make one call and see for yourself. I am baffled at her level of anger and hostility. These documents for her to fill out are from the emails sent to her as you can see in the attachment of the email. They are enclosed with this letter so you can forward them to her and help her fill them out if you are willing to, I would but she ends up yelling with threats of lawyers and nonsense that is so erratic.I have a great reputation and want to keep it but I just do not know of any resolution for her. I cannot refund her money that she did not pay and I need to submit a claim form if she is claiming damaged items to satisfy state regulations.I am available to speak to the Revdex.com at [redacted] anytime you would like about this matter. The truth is I just don't know what she is seeking and how shebelieves we owe her $6,500.00 Maybe you can relay a message to send us documentation so we can validate and submit her request to our insurance carrier. Please make sure she reads the instructions enclosed and has it notarized per the instructions so not to further delay the situation.