Best Pawn

August 13, 2014To Whom It May Concern:
We are in receipt of your letter concerning the above complaintWe have, in fact, made a decision to close our location on Sundays until further noticeWe have an automated recoding on the phones: which does not reflect this change,
however, are in the process of having this updateWe had posted notices on our doors and inside for several weeks prior to this change of hours. As a courtesy to this particular customer, we have noted our records to reverse the late charge to her pawn and apply the monies she paid for same to her accountShould you have any further questions, please contact meThank you

Recap from my telephone message, Best Pawn refunded my money when I went to pay my bill last month on the 20th thank you for your assistance in this matter

Review: Best Pawn allow customers a 10 day grace period to pay bill, also they allow customers to make payments over the phone which I do. Now Sunday July 20, 2014 was the end of my gave period, I called to make payment like always the recording said hold for the next associate, after waiting a long time I called again same thing until I went to the store where I saw the store was closed.

Best Pawn had no recording telling me they're no longer open on Sunday's.

Nor did they send out a text message informing customers that pay by phone - but they send text messages telling how much you owe.

Best Pawn has charged me lated fees of $32.00

Business

Response:

August 13, 2014To Whom It May Concern:We are in receipt of your letter concerning the above complaint.We have, in fact, made a decision to close our location on Sundays until further notice. We have an automated recoding on the phones: which does not reflect this change, however, are in the process of having this update. We had posted notices on our doors and inside for several weeks prior to this change of hours. As a courtesy to this particular customer, we have noted our records to reverse the late charge to her pawn and apply the monies she paid for same to her account.Should you have any further questions, please contact me.Thank you

Consumer

Response:

Recap from my telephone message, Best Pawn refunded my money when I went to pay my bill last month on the 20th thank you for your assistance in this matter