Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response does not resolve my complaintMy comments appear below: [redacted] Greenscapes was not supposed to thin out the perennials Per the contract, they were supposed to “clean up edge beds and remove debris/weeds/leaves.” I did not ask them to remove perennials, nor did I anticipate that they would do so[redacted] Given the amount of damage that was done to my property and the plants that were removed during Greenscapes first visit, I did not want them to return When a discount was offered, I stated that it would need to be the amount an average homeowner would pay to replace the plants Greenscapes did not even afford me that courtesy[redacted] I voiced concern about the damage done to the trees and said that I didn’t want to have to replace two mature trees Greenscapes gave me the name and phone number of a licensed arborist and recommended that I contact him If the business did send the arborist to my home to view the damage, it was without my knowledge or consent and the arborist did not notify me with a report of his findings[redacted] Greenscapes did NOT, at any time, offer to replace the damaged downspout Nor did they offer to discount the cost of my purchasing or installing the downspout [redacted] The outstanding amount of the bill has been paid, not because I am satisfied with the way in which this complaint was handled by the business, but because of my commitment to meet financial obligations The only resolution that Greenscapes can make at this point is to refund the amount it would take for an AVERAGE HOMEOWNER to replace the plants that were removed from my yard [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response does not resolve my complaintMy comments appear below: [redacted] Greenscapes was not supposed to thin out the perennials Per the contract, they were supposed to “clean up edge beds and remove debris/weeds/leaves.” I did not ask them to remove perennials, nor did I anticipate that they would do so[redacted] Given the amount of damage that was done to my property and the plants that were removed during Greenscapes first visit, I did not want them to return When a discount was offered, I stated that it would need to be the amount an average homeowner would pay to replace the plants Greenscapes did not even afford me that courtesy[redacted] I voiced concern about the damage done to the trees and said that I didn’t want to have to replace two mature trees Greenscapes gave me the name and phone number of a licensed arborist and recommended that I contact him If the business did send the arborist to my home to view the damage, it was without my knowledge or consent and the arborist did not notify me with a report of his findings[redacted] Greenscapes did NOT, at any time, offer to replace the damaged downspout Nor did they offer to discount the cost of my purchasing or installing the downspout [redacted] The outstanding amount of the bill has been paid, not because I am satisfied with the way in which this complaint was handled by the business, but because of my commitment to meet financial obligations The only resolution that Greenscapes can make at this point is to refund the amount it would take for an AVERAGE HOMEOWNER to replace the plants that were removed from my yard [redacted]