Best Pools promises a lot but delivers nothing They were not on time with the completion of our in ground pool I bought ceramic dolphins for the pool and they covered up two of them They did not want us to apply them to the pool ourselves because they said they needed to be done professionally - where each ornament is they are in a gully, they are not flush with the concrete bottom or sides (and this is professional) I was told by Best Pools that all ceramic tiles placed in a pool are not flush with the concrete
The pool now has holes in the side around the edges of the pool where the colored concrete has broken off where the screws or nails held the framing together It has been months since we complained about this and they have promised over and over that someone would be out to fix this This has not happened yet
The railing they used for the steps have rusted and the rings at each end of the railing around the holes that they were placed in, are plastic and the plastic has peeled off What looked like nice chrome finish is now peeling off revealing an ugly plastic The railing is extremely low and you must bend to use it
They said they would instruct us on how to use the pump and keep the pool up It was very vague instructions and there was no follow up to make sure all was well We were handed the manual and told to read it
The screen door to our enclosure has a huge gap under it The concrete people blame the screen people and the screen company blame the concrete people Again we are living with a gap that a snake could come in under No one accepts the responsibility of fixing
There have been other issues as well
The only good experience with this company was a very nice man, by the name of *** *** He ran the bulldozer and did a good job
Best Pools promises a lot but delivers nothing They were not on time with the completion of our in ground pool I bought ceramic dolphins for the pool and they covered up two of them They did not want us to apply them to the pool ourselves because they said they needed to be done professionally - where each ornament is they are in a gully, they are not flush with the concrete bottom or sides (and this is professional) I was told by Best Pools that all ceramic tiles placed in a pool are not flush with the concrete
The pool now has holes in the side around the edges of the pool where the colored concrete has broken off where the screws or nails held the framing together It has been months since we complained about this and they have promised over and over that someone would be out to fix this This has not happened yet
The railing they used for the steps have rusted and the rings at each end of the railing around the holes that they were placed in, are plastic and the plastic has peeled off What looked like nice chrome finish is now peeling off revealing an ugly plastic The railing is extremely low and you must bend to use it
They said they would instruct us on how to use the pump and keep the pool up It was very vague instructions and there was no follow up to make sure all was well We were handed the manual and told to read it
The screen door to our enclosure has a huge gap under it The concrete people blame the screen people and the screen company blame the concrete people Again we are living with a gap that a snake could come in under No one accepts the responsibility of fixing
There have been other issues as well
The only good experience with this company was a very nice man, by the name of *** *** He ran the bulldozer and did a good job