Best Price Nutrition

This business is using deceitful predatory business practices that warrant an investigation into their solvency and regulatory complianceOn Day 1, they charged my card for the order (after a lot of back-and forth under the pretense of verifying billing information and the shipping address)I had used a secured credit card number (with a temporary security locking it to one merchant) and they would not accept itThey me to enter my full credit card numberIn the end, they agreed to ship to my business addressThey sent me a confirmation email saying that the order was ready to ship to the shipping address previously agreed uponOn Day 2, they sent me an email notifying of order cancellation based on my shipping address which they had accepted only a day earlier after a lengthy exchange over the phoneWhen I phoned them on Day 2, the one and only representative that is handling both their web stores (bestpricenutrition.com and mysupplementstore.com), a female, told me a different storyShe said the order had been cancelled because "the product was not in stock""We made a mistake," she saidWhen I asked her why they charged my card and confirmed shipping, then, she said "oh, the system does that automatically, but they we realized we did not have the product so the order will be canceledIt is not canceled yetWe are _going_ to cancel it"What??! When I asked her why then was their other website showing the product as being "in stock", she changed her narrative saying that they had cancelled it because they tried to phone me back but I was unavailableIs that really so unusual? They hadn't left anything on my voicemailWhile she was lying to me saying the product was "out of stock", they were ACTIVELY TAKING ORDERS through their websites for the product, and charging buyers' credit cards for themSeveral hours later, I still haven't seen an order cancellation from them and my bank can't see a refund being processedThey appear to be using my and other customers' money as their lifeline to stay in business; that's what it looks likeWait, there is more***1***
The female rep said that the person who is listed as "Principal" and "COO" with the Revdex.com is "NO LONGER WITH THE COMPANY", said the female***2***
This business decided to list an UNREGISTERED business name with the Revdex.com: "My Supplement Store" and purports to be licensed in the state of IllinoisHowever, this business is NOT registered with the Secretary of State under this name:
https://www.***
They have registered under a different name and that's why a search for their Revdex.com identity won't yield resultsTheir TRUE entity names are:
-> ***.COM LLC
-> *** *** NUTRITION, LLCFile number (Secretary of State): #***3***
INVALID ADDRESS and UNREGISTERED HOME BUSINESS
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This business lists an INVALID ADDRESS with the Revdex.com (* *** *** *** ***, Woodridge, IL *** in Will County)The ficticious firm "My Supplement Store" lists an impressive-looking warehouse address (* *** *** *** ***, Woodridge, IL *** in Will County) with the Revdex.com as their registered place of businessThey also decorate themselves with the equally impressive-looking locaotion of their registered agent (at 1, North Lasalle Street Suite #1350, Chicago, IL 60602)However, this is just smoke and mirrorsIn reality, they conduct their business in a shaby family home in a residential neighborhood located at:
*** ** *** **., WESTMONT, IL - They have NO VALID BUSINESS LICENSE for this HOME BUSINESS (which is the home of ***, BEN and ***, JOHN, the two LLC members)This address is in a DIFFERENT COUNTY from the one they list with Revdex.com (DuPage County instead of Will County)This has huge implications for licensing***4***
ILLEGAL LIQUOR SALES
***
Their online store sells alcoholic liquor, for example:
http://www.mysupplementstore.com/now-foods-better-stevia-alcohol-liquid-8-oz.htm...⇄ /> Under the Illinois Liquor Control Act of 1934, as of Jan2016, this (and other) products meet the definition of "Alcoholic liquor" and requires a SEPARATE BUSINESS LICENSE, for each location---quote---
5/1-Alcoholic Liquor
“Alcoholic liquor” includes alcohol, spirits, wine and beer, and every
liquid or solid, patented or not, containing alcohol, spirits, wine or beer,
and capable of being consumed as a beverage by a human beingThe provisions of this Act shall not apply to alcohol used in the manufacture
of denatured alcohol
---unquote---
The government of the Village of Woodridge (which has jurisdiction over the registered "business location" at: * *** *** *** ***, Woodridge, IL *** in Will County) requires a SEPARATE LIQUOR LICENSE for the sale of these items in addition to a regular BUSINESS LICENCEThe liquor license must be renewed every monthshttp://www.vil.woodridge.il.us/index.aspx?nid=Both these entities do NOT have appropriate licensing***GROSS NEGLIGENCE***
On top of their rude treatment of customers, their missing business licenses and their lack of regulatory compliance, the business is also grossly negligent with customers' data---01---
THEIR CERTIFICATE EXPIRED on Jan https://www.ssllabs.com/ssltest/analyze.html?d=bestpricenutrition.com&ignoreMism...⇄ /> SSL Report: bestpricenutrition.com (104.207.251.82) - Grade T - This server's certificate is not trusted, see below for details- Certificate has a weak signature and expires after Upgrade to SHAto avoid browser warnings MORE INFO » This server's certificate chain is incompleteGrade capped to B---02---
NEGLIGENT SERVER SECURITY EXPOSES CUSTOMERS' DATA
Their configuration is missing Content-Security-Policy, X-XSS-Protection, X-Content-Type-Options headershttps://securityheaders.io/?q=www.***.com&followRedirects=on
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I still have NOT received a confirmation of order cancellation and NO refundThey simply kept my money in order to extend their credit line at my expenseSeeing how they conduct themselves, you have to ask yourself: is this business approaching insolvency and if so, why are they so eager to speed up their own demise?

Paid $20.89 for 2 day shipping on a Wednesday...Monday now, still have not received my order. Called customer service and they said hold time was less than 1 minute...20 minutes later a very rude lady answered and refused to do anything but "look up the order" obviously they don't understand how time works.

4 weeks and still waiting
I ordered a product from Best Price Nutrition 4 weeks ago.
I got a confirmation email that my product was processed and sent.
I got online to track the progress of this product and could not find any tracking information. I called the company and was told that it had not shipped. I forwarded them the email from their company saying product was shipped as the woman on the phone did not believe me.
I received a call next day saying they were waiting for stock to fill my order and that it would ship on Friday. I called on monday to confirm shipment as they did not call as promised upon shipping. I was told they only had 2 of the 5 items I requested so did not ship my order. I told them to ship the two items and cancel the rest of my order. I received a new email saying items were shipped. I went to track this item and [redacted] has no record of this product in their system. I called again and talked to them again and was told that it was shipped. I told her I expected her to call [redacted] and get me information on the shipment. She emailed her contact at [redacted] with this message that I will cut and paste here
"Would you be able to tell me how long your tracking info on your website will be down for?"
"I am unable to track a package that shipped to Canada on Monday. My customer is concerned about his package."
his response by email was
I was unaware of tracking being down.
"Can you send me the tracking number?"
I would recommend not using this company as they are not capable of telling the truth.
At this moment I have told her that if I don't have a satisfactory answer today I expect full refund.