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Best Property Management, Inc.

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Best Property Management, Inc. Reviews (1)

Initial Business Response /* (1000, 6, 2014/08/28) */
Best Property Management INC
[redacted] Suite [redacted] XXXXX
[redacted]
XXX XXX-XXXX
August 28, 2014
Re: Complaint from [redacted]

[redacted]
[redacted]...

XXXXX
Mr. and Mrs. [redacted] entered into a one year lease on July 1, 2014. The Lease was not contingent on the properties condition, however prior to them moving in the property, the carpets were professionally cleaned, the property was professionally cleaned and the yards were cleaned and trimmed. The Tenant has a responsibility to insure that they are happy with the condition, location, neighborhood and satisfy themselves that they are ready to move in the property, or they should not proceed to move in. Once they have accepted the property and moved in, they are obligated by Agreement to proceed for the one year term that they have agreed to. One day after move in the Tenants called and stated that some spots on the carpet were coming up and they were smelling pet odors. We contacted a carpet cleaner, he went to the property, he gave an estimate to re-clean the carpets and checked for pet smells. The Tenant sent in a request for repairs that included Kitchen sink leaking, a living room fan, upstairs bedroom fan not working and black widow nest outside and around the property, but did not state anything about the carpets. A handyman was dispatched to the property, he fixed the kitchen sink, said the fans were working properly, he showed Tenant's how to use the thermostat. We sent the carpet man back to the property, he took up the carpets that were indicated by the Tenants of smelling, treated the sub-floor with chemicals, replaced the padding and indicated that the smells would be gone. The Tenant continued to complain about the carpets, we contacted the Owner of the property, he stated that he would replace the carpet if that would make the Tenant's happy. The Tenant's indicated to us that they were unhappy with the neighborhood, someone was having a 4th of July party, they said it was too loud, they then said they were moving even though they were committed by Agreement for the one year period. The Tenants were provided a Move In, Move Out 5 page sheet to be completed regarding the condition of the property upon move in. By written Agreement they were to return that document within 7 days, they moved from the property on August 18, 2014 and returned the Move In sheet that same day. It is apparent that the Tenant's position is that a written, lawful Lease Agreement signed and executed does not need to be followed. It is our opinion that they moved into a property in a neighborhood, did not do their due diligence and used the condition and location to breach the Lease Agreement. The Lease Agreement had a no smoking provision in the property, yet all three of the workers sent to the property stated that the interior of the property smelled of marijuana. The Tenants will be held responsible for payment of the days they were in the property, the cost of finding a new Tenant, all rents due and any damages will be deducted from the rent and/or Security Deposit. The property quickly re-rented, the new Tenant Lease Agreement starts on September 1, 2014. There is no evidence of pet odors in the property and the Tenants are happy with the condition. Please find that the Tenant complaint is without merit. Sincerely, [redacted]

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Address: 200 Sand Creek Rd Ste D, Brentwood, California, United States, 94513-2400

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