Best Property Management

I would like to file a complaint about the "Company" Best property management, I have lived and well rented from the said company since February 26, 2015, living conditions have been very bad yet sad to have children live in the conditions that we live inI have had the sewer back up times in monthsfirst occurrence was the same day I moved in, that was taken care of about hours laterHaving to clean up the sewage from inside the house, bathrooms backed up pretty badly in restrooms, halls and master bedroomSecond and third occurrence did not get taken care of right away maybe within hours if at thatI have now a rat problem as well as roaches now that the other tenants have moved outI wanted to speak to the owner and yet the "agent" Julia D [redacted] refused to let me have the contact information, I was in desperate need to move and although this duplex was far and inconvient to work I moved since Julia seemed to be a wonderful personI have paid my rent and Best property states that they did not receive payment for May, I contacted my bank and the check made out to Best management has been paid outI was not told that I would have to pay my water bill to the same company so every month that I was told the bill was over $I asked for a statement stating how many gallons of water was used, I never received a statement all I received was a bill, my understanding is that the water was included in the rentwell come to find out its notI don't see why I should be paying for water that was wasted due to the landlord or handy man Clint t [redacted] did not come and repair, I work all day long and travel with my children non stopall we do is bathe, launder and cook for my water bill to be over what it should be especially if the landlord does not provide trash pickupI want everyone to be very careful with Julia D [redacted] Clint T [redacted] Kevin ? and MrL [redacted] as they are just out to scam everyone out of their moneyI feel that Julia D [redacted] and MrT [redacted] are out for me due to the fact that the said to be soon to be neighbors were warned due to the living conditions that the duplex they were about to rent was not habital for humans better yet small children, ex new neighbor demanded her deposit back as well as first months rent returned to herEx new neighbor did let me know that Julia D [redacted] and Clint T [redacted] refused to give her the key to look at the duplex until the tenant paid first months rent plus deposit, sign the contract then the key was issuedI will make sure everyone is aware of the scam that these people are trying to dothey literally force tenants to move owing money so they can evict and try and get money for their should be condemned duplexesthese people use Craigslist to gain tenants due to these fake people knowing that the duplexes should not any longer be leased to anyone

Initial Business Response / [redacted] (1000, 6, 2014/08/28) */ Best Property Management INC [redacted] Suite [redacted] XXXXX [redacted] XXX XXX-XXXX August 28, Re: Complaint from [redacted] ** XXXXX Mrand Mrs [redacted] entered into a one year lease on July 1, The Lease was not contingent on the properties condition, however prior to them moving in the property, the carpets were professionally cleaned, the property was professionally cleaned and the yards were cleaned and trimmedThe Tenant has a responsibility to insure that they are happy with the condition, location, neighborhood and satisfy themselves that they are ready to move in the property, or they should not proceed to move inOnce they have accepted the property and moved in, they are obligated by Agreement to proceed for the one year term that they have agreed toOne day after move in the Tenants called and stated that some spots on the carpet were coming up and they were smelling pet odorsWe contacted a carpet cleaner, he went to the property, he gave an estimate to re-clean the carpets and checked for pet smellsThe Tenant sent in a request for repairs that included Kitchen sink leaking, a living room fan, upstairs bedroom fan not working and black widow nest outside and around the property, but did not state anything about the carpetsA handyman was dispatched to the property, he fixed the kitchen sink, said the fans were working properly, he showed Tenant's how to use the thermostatWe sent the carpet man back to the property, he took up the carpets that were indicated by the Tenants of smelling, treated the sub-floor with chemicals, replaced the padding and indicated that the smells would be goneThe Tenant continued to complain about the carpets, we contacted the Owner of the property, he stated that he would replace the carpet if that would make the Tenant's happyThe Tenant's indicated to us that they were unhappy with the neighborhood, someone was having a 4th of July party, they said it was too loud, they then said they were moving even though they were committed by Agreement for the one year periodThe Tenants were provided a Move In, Move Out page sheet to be completed regarding the condition of the property upon move inBy written Agreement they were to return that document within days, they moved from the property on August 18, and returned the Move In sheet that same dayIt is apparent that the Tenant's position is that a written, lawful Lease Agreement signed and executed does not need to be followedIt is our opinion that they moved into a property in a neighborhood, did not do their due diligence and used the condition and location to breach the Lease AgreementThe Lease Agreement had a no smoking provision in the property, yet all three of the workers sent to the property stated that the interior of the property smelled of marijuanaThe Tenants will be held responsible for payment of the days they were in the property, the cost of finding a new Tenant, all rents due and any damages will be deducted from the rent and/or Security DepositThe property quickly re-rented, the new Tenant Lease Agreement starts on September 1, There is no evidence of pet odors in the property and the Tenants are happy with the conditionPlease find that the Tenant complaint is without meritSincerely, [redacted]

I would like to file a complaint about the "Company" Best property management, I have lived and well rented from the said company since February 26, 2015, living conditions have been very bad yet sad to have children live in the conditions that we live in.
I have had the sewer back up 4 times in 6 months. first occurrence was the same day I moved in, that was taken care of about 5 hours later. Having to clean up the sewage from inside the house, 2 bathrooms backed up pretty badly in restrooms, halls and master bedroom. Second and third occurrence did not get taken care of right away maybe within 48 hours if at that. I have now a rat problem as well as roaches now that the other tenants have moved out. I wanted to speak to the owner and yet the "agent" Julia D[redacted] refused to let me have the contact information, I was in desperate need to move and although this duplex was far and inconvient to work I moved since Julia seemed to be a wonderful person. I have paid my rent and Best property states that they did not receive payment for May, I contacted my bank and the check made out to Best management has been paid out. I was not told that I would have to pay my water bill to the same company so every month that I was told the bill was over $150.00 I asked for a statement stating how many gallons of water was used, I never received a statement all I received was a bill, my understanding is that the water was included in the rent.. well come to find out its not. I don't see why I should be paying for water that was wasted due to the landlord or handy man Clint t[redacted] did not come and repair, I work all day long and travel with my children non stop... all we do is bathe, launder and cook for my water bill to be over what it should be especially if the landlord does not provide trash pickup. I want everyone to be very careful with Julia D[redacted] Clint T[redacted] Kevin ? and Mr. L[redacted] as they are just out to scam everyone out of their money. I feel that Julia D[redacted] and Mr. T[redacted] are out for me due to the fact that the said to be soon to be neighbors were warned due to the living conditions that the duplex they were about to rent was not habital for humans better yet small children, ex new neighbor demanded her deposit back as well as first months rent returned to her. Ex new neighbor did let me know that Julia D[redacted] and Clint T[redacted] refused to give her the key to look at the duplex until the tenant paid first months rent plus deposit, sign the contract then the key was issued. I will make sure everyone is aware of the scam that these people are trying to do. they literally force tenants to move owing money so they can evict and try and get money for their should be condemned duplexes. these people use Craigslist to gain tenants due to these fake people knowing that the duplexes should not any longer be leased to anyone.