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Best Rate Moving & Storage

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Reviews Best Rate Moving & Storage

Best Rate Moving & Storage Reviews (95)

Per Federal Regulations we must NOT voluntarily pay any
claims unless filed in writing per the filing requirements and within the time
limit allowed by law. We do go above and beyond for our customers and many
times allow amounts beyond our legal liability depending on the circumstances
of each case. [redacted] is not an insurance company and we are liable for the payment
of any compensation determined to be due through the claims process.  [redacted] can perform the investigation, determine
our legal liability according to the law, they will advise us what the
liability is, and then we can begin to attempt to determine if we can offer
compensation beyond our legal liability. 
However, we are unable to offer any monetary compensation to the
customer until they file a claim and provide all the support required to allow
our claims company to properly analyze the claim.   Once
the claim is filed it will be analyzed in the order it was received and compensation
if due will be offered based on our legal liability and within the time frame
allowed by law.  The claim login
information sent to the customer allows filing a claim for loss, damage, delay,
overcharge, and complaint.  All the above
can and must be compensated through the claims process as required by federal
regulations.
 
We are encouraging the customer to please file a claim with
[redacted].  We are not shirking our responsibilities
but trying to identify a exactly what they are. 
Nobody (company or not) wants to pay money for something which cannot be
proven to be their responsibility; we believe the customer would agree. We are
asking them to file a claim and allow a professional claims investigation be
conducted.  If the customer has questions
about filing a claim we want them to please feel free to contact [redacted]
[redacted] Monday through Friday 9am-5pm (12-1 lunch) (EST) or online at [redacted] .

First, we would like to apologize for any inconvenience that the
customer may have experienced.  It is
never our intention for our customers to be less than satisfied with our
services. ...


 
Bait & Switch Pricing: Best Rate does not operate our
business in such ways.  The customer had
a very large shipment.  When a customer
purchases a move they are purchasing a reservation of space to fit their
belongings in the tractor trailer. 
However, estimating household goods is similar to asking your realtor to
show you 3 bedroom homes.  Some homes
have minimal square footage of 800 sq. ft. with bigger open floor plans than
some homes with 2,000 sq. ft. and a less efficient floor plan.  But they all are 3 bedrooms.  Further, if the 2,000 sq. ft. home cannot accommodate
your furniture in each room (or in one room) you may choose the smaller home.  Our estimators are given an inventory list
from the customers and they use moving software utilizing a standard weight
guide.  When customers list an item the
estimator selects that item from the list and at the end the software
calculates the approximate cubic feet which will be the minimum volume required
to reserve to transport that shipment. 
However, you will always see in our estimates that if the order for the
move changes then the price for the move will change as well. 
 
Additional After Loading: 
Our crew is not in position to assume all items are to be moved
especially if the list on the estimate they have in hand is substantially
different.  They will start off by
loading the items they were able to identify from their list, unless they were
informed by the customer that they have a change of order and will need more
items to be loaded.  At that point, the
movers will cease from loading and will issue a revised estimate to include the
additional items now required to be moved.  At this point the customer has 3 choices:
 
1) The customer can instruct the movers to stop where they
are at once the reserved amount of space is full.  The customer would then be responsible for
the transport of any additional items which were not listed on the estimate.
Their price will remain the same providing the customers do not require any
additional services to successfully complete their move (stairs, long carry,
shuttle, packing). 
 
2)  The customer can
instruct the movers to pack and load all the items and they would agree to the
revised estimate which is a revision of the original estimate but it includes
all additional items/space required (estimated), all additional services
requested, and their applicable pricing. 
This is what the customer chose.
 
3)  The customers could
have instructed the movers to cancel their move.  The movers would then unload anything which
had been loaded and the customer takes responsibility for the transport of
their items.  This would forfeit any
monies paid from the customer and usually incurs a cancellation fee to cover
the expenses endured to dispatch a crew, and cover the fuel and their time. Also,
all reserved space for your shipment is incorporated into the route so this
will cause the dispatch department to have to make the applicable
adjustments.  Consolidation of shipments is
necessary and the route changing causes much frustration from both the customers
scheduled on that route and our movers.  Not
to mention the dispatcher and the movers would now have a very large amount of
space that they declined other customer’s requests for a move during those days;
causing a great loss in income.  This is
why the amount for canceling is not just “free of charge”.
 
The customer chose to instruct the movers to continue and
include their additional items that they wanted to pack and load.  Our movers are not responsible for the
customer’s choice to select the pickup of their move so close to the time they
must vacate the premises.
 
Hostage:  This, too,
is not correct.  Per our estimate and the
bill of lading governing this move we are allowed up to 21 business days from
the customer’s selected 1st available date they could accept
delivery (09/01/15). We will not guarantee a date for delivery unless a
dedicated truck was requested and paid for. We must take into consideration
road conditions, weather, and mechanical issues that can affect truck
routes.  Everything that was agreed upon
is in writing on the original estimate and the bill of lading and it is the
customer’s responsibility to verify all their needs are included on these
documents.
 
Stairs:  This is
called an “Accessorial Service” which are services which cause the movers to do
extra work.  Below is the information
from the original estimate pertaining to accessorial services:  **Keep in mind that the original estimate was
emailed to the customer 6 months or longer before the move for the customer to
review, comprehend, and ask any possible questions before they are asked to
sign or pay any deposit.  This is done to
insure the customers make an informed decision.
 
 
Additional Fees If
Applicable To Your Move: 
Elevator fee there
will be a one-time charge of $100 for elevator use at the origin or
destination.
Stairs fee, The
first flight of stairs (up to 7 steps) will not be charged, each additional
flight will be charged at $50 per flight. One flight of stairs equals up to 7
steps.  Indoor stairs are free. 
Long Carry fee,
In the event that the truck cannot park directly in front of your doors.  The first 50 feet will be free; each
additional 50 ft. will be charged at $50.00.
Shuttle Service,
if the tractor trailer cannot access due to physical conditions. More details
below.
Redelivery + Storage
fees if delivery is attempted and failed after your first available
delivery date
Bulky Items fee
(Piano, Large Safe, Motorcycle, ATV, etc.) will be charged an additional handling
fee
 
Had the customer not omitted providing the estimator the
information about the movers having to endure stairs to pick up or deliver the
shipment then the estimator could have included this service in the estimated
price.
 
Assembly of Beds:  The customer admits the beds could not have
been assembled immediately due to the hardware not being readily accessible.  This could be due to the fact that the
hardware may have been packed in one of their boxes. 
 
Loss/Damage:   If the
customer could provide us with any identifying details about their mattresses
which can help us search and locate their items it would be appreciated.  (Color, pillow top, tag still on it, brand,
etc.)
 
 In the meantime we contacted
CSI our claims service provider to initiate a claim file for the customer and
allow them to file a proper claim as required by law.  The customer was sent login information on
08/28/15 in order to file a claim online and up to date no claim has been
received. The claim login information sent to the customer allows filing a
claim for loss, damage, delay, overcharge, and complaint.  All the above can and must be compensated through
the claims process as required by federal regulations.  Since this move was an interstate move it is
governed by federal regulations which allows up to 120 days for the processing
of the claim.  We regret the customer is
not satisfied with the services they have received and will offer compensation
based on our legal liability through the claims process.   For
further assistance with filing claim the customer may contact CSI directly at
[redacted] or via email at [redacted].  Please provide Claim ID [redacted] when contacting
CSI.
 
We regret that the customer found it necessary to file a Revdex.com
complaint, but we trust that the above explanation enables them to better
understand our position in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Revdex.com of San Diego,
I do not accept the response of Best Rate Moving & Storage regarding my moving experience as they gave a generic company response that hardly addressed their companies incompetent move and stealing of my personal belongings. Best Rate knew we had a limited time frame with a cross-country move and did not tell us until all of our items were loaded onto the truck that my price was greatly increased. As I mentioned before, I spoke to [redacted] and she assured me that everything would be fine. They clearly took advantage of my family and I knowing that I could not just have them un-pack all of my things because of the time sensitivity of getting my items to me before I started my new job. That is not the way to do business. So, here is how Best Rate Moving & Storage worked in my situation... they see a family is in a time crunch to move , quote that family a price, address the families concern with the price, assure them that it will be okay, and then turn around and increase the price when they have all of my things loaded onto their truck. The movers even said, if we gave them a tip they would do what they could to get the price lower. I should have known there that this was going to be the start to the move from hell. After the move when I had left message after message, e-mail after e-mail, I finally spoke to the Operations Manager [redacted] who said over the phone that this does sound like the move from hell and was going to try to help. Her resolution was far from satisfactory and again, just sent me to their third party claim company. Quality companies that genuinely care for them customers, want to earn their customers for life don't just pawn people off. I want to do all I can to make sure people are warned to not use this company.
From packages not labeled and packed in-correctly, to horrible customer service, and then to just be swept to the side after they were paid and then directed to a third party company that I am supposed to follow up with,  all has been and is a horrible experience . If I pay for a full-service move, it is for the ease and convenience of a full-service move. I want a full refund for this move that was not done correctly, and I expect a full refund. If a company is contracted for a full-service move that is what I expect. Not all of my items just thrown in boxes and ruined. Why were no bars used in my wardrobe boxes? That is part of a full-service move, correct? Why were all of my families clothes just thrown into boxes? They obviously weren't  hung up neatly for the ease and convenience (and contracted to do so...this company takes advantage of people and tries to take the easy way out), but rather thrown into boxes to be wrinkled, ruined, and quite timely to un-pack. Why was I  charged for this move when this company does not treat their customers fairly, tries to take advantage of them, and doesn't even do the one thing they are contracted to do correctly... pack items and move them from one place to a new place?
Not to mention that Best Rate Moving & Storage employees failure to package items correctly has led to broken glasses and dishware, ruined articles of clothing and dry cleaning that hasn't even been re-done yet because of what the cost will be because it was all of my dress clothes and numerous loads of laundry costing extra time and money. I had all my dry cleaning done to start my job and now had to start this process over. This company and it's movers somehow lost/stolen my wife's irreplaceable wedding shoes that she wore one-time on our wedding night 12/31/14. She will never get those back, and has greatly affected our memories of our special night. They have also ruined and stolen numerous other items that has led me to this process. I will not be taken advantage of by this company. I do not want anyone else, any other family to be taken advantage of and I expect a full refund for this horrible experience.
If you need the exact figure of my full refund that I expect, please let me know. I can also provide many photos of this company's incompetent packing and move.
[redacted]
Regards,
[redacted]

Per Federal Regulations we must NOT voluntarily pay any
claims unless filed in writing per the filing requirements and within the time
limit allowed by law. We do go above and beyond for our customers and many
times allow amounts beyond our legal liability depending on the circumstances
of each case. [redacted] is not an insurance company and we are liable for the payment
of any compensation determined to be due through the claims process.  [redacted] can perform the investigation, determine
our legal liability according to the law, they will advise us what the
liability is, and then we can begin to attempt to determine if we can offer
compensation beyond our legal liability. 
However, we are unable to offer any monetary compensation to the
customer until they file a claim and provide all the support required to allow
our claims company to properly analyze the claim.   Once
the claim is filed it will be analyzed in the order it was received and compensation
if due will be offered based on our legal liability and within the time frame
allowed by law.  The claim login
information sent to the customer allows filing a claim for loss, damage, delay,
overcharge, and complaint.  All the above
can and must be compensated through the claims process as required by federal
regulations.
 
We are encouraging the customer to please file a claim with
[redacted].  We are not shirking our responsibilities
but trying to identify a exactly what they are. 
Nobody (company or not) wants to pay money for something which cannot be
proven to be their responsibility; we believe the customer would agree. We are
asking them to file a claim and allow a professional claims investigation be
conducted.  If the customer has questions
about filing a claim we want them to please feel free to contact [redacted] Monday through Friday 9am-5pm (12-1 lunch) (EST) or online at [redacted] .

First, we would like to apologize
for any inconvenience that the customer may have experienced during their move.  We regret that the customer found it
necessary to file a Revdex.com complaint, It is never our intention for our customers
to be less than satisfied with our services. 
Time...

of arrival is depending on
many elements such as road, weather and mechanical conditions which are beyond
our control. Unfortunately the customer went out of town and the carrier had
attempted delivery during that time. Although we work very hard to meet our
customer’s requested pick-up and delivery dates, sometimes it is not always a possibility
for a variety of reasons which makes the logistics of the moving industry
complicated and unpredictable.
The customer was asked what the
first available date they will be ready for delivery. The customer stated 06/25/2015.  From that date we have up to 21 business days
to attempt the delivery of the shipment. We will not guarantee a date for
delivery unless a dedicated truck was requested and paid for. We must take into
consideration road conditions, weather, and mechanical issues that can affect
truck routes.  Everything that was agreed
upon is in writing and it is the customer’s responsibility to verify all their
needs are included in the original estimate.
Customer says that he has already paid the $300.00 deposit and half of
the remaining balance. We understand the customer is frustrated and this is why
we are looking into repairing the wrong. We are currently working on
calculating the days that we were delayed. We will compensate the customer accordingly
and without requiring the customer to file a claim. Normally when something goes
wrong during a move, we handle the situation through claims which are analyzed
by a third party. We do go above and beyond for our customers and many times
allow amounts beyond our legal liability depending on the circumstances of each
case.
 
We trust that the above
explanation enables the customer to better understand our position in this
matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Best Rate Moving and Storage chose to submit a generic response to my complaint which was filed with the Revdex.com of San Diego and DOT. Both of these are governing agencies that oversee the moving industry. Their response indicates how cartoonish they are. What was never addressed by them were any of the specific details submitted in the original complaint by me.For example, they never addressed the reason or gave a legitimate explanation as to why the two men were three days late showing up. As indicated in their response, customers are to be available the entire day of arrival of the truck. We were. All of the delays were caused by Best Rate. We sat at home and waited...and waited...and waited. One of their own men expressed his concern that the estimate was way to high. The estimate was for over 5000 pounds of personal property. He and I agreed to inventory the belongings together. It was after this that he called his boss [redacted], where he was told to re-estimate the cost of moving the belongings by using cubic feet. This bait and switch tactic was used on me. I didn't bite. The bait smelled bad. This ploy or inducement to add pressure to the client is deceptive and malicious.Also addressed in their response was that they were hopeful that their movers did not need to sit down with the customer and explain the terms and conditions of the contract. Is there a person in America that would not want to address the fact that none of their forms were complete?  Every form was incomplete..Spaces that were to be filled in, were left blank. I was to sign the forms and "trust" them to be honest?  No coherent or lucid adult would sign a contract without any of the details being disclosed.This company also alleges that their client (us) received a pamphlet from them titled "Your rights and Responsibilities when you move." This statement is 100% false. The day the movers showed up,one of the men gave me the pamphlet but then tuned around and took it when he got into the truck to leave. I hadn't read it, he knew it, but he still drove off in the truck.Perhaps the most offensive statement in their entire response is the one that alleges that moving companies cannot predict when customers wish to change their order for their move. We never changed The men that showed up for the move were three days late and tired. This was witnessed by not only me but three of my friends who were there that night. All three of them watched the entire move.Best Rate Moving and Storage couldn't and didn't address the reason why their FINANCIAL AGREEMENT was intentionally left BLANK. This is where the pressure was applied: Either sign the form or we won't move your belongings. I told them to go ahead and unpack the truck. After thinking about it, they drove off with the personal property. In their state of confusion, weariness, and frustration they forgot to collect the financial agreement that they had tried to pressure me into signing. I still have that form in my possession if anyone would like to receive a copy of it. The form is blank. No names,no addresses,no final charges. The form allows their company to charge any amount they might wish if left incomplete. If an individual was trusting enough to sign the thing, the company could charge any amount they wanted. The form clearly states that the client agrees to pay for the above listed charges, regardless of any type of dispute they might have with the company. While speaking to a representative from the Department of Transportation she agreed that full disclosure should've been made by the moving company. In an attempt to intentionally deceive and cheat the public (Senior Citizens too - I'm an old guy! ) Best Rate Moving and Storage should be investigated by law-enforcement for elder abuse, doing business in BAD FAITH, and deceptive advertizing. Their license should be revoked. It is companies like theirs that cast a dark shadow on the moving industry. The many HONEST and LAW ABIDING individuals employed by this industry deserve better representation that that of Best Rate Moving and Storage.
Best Regards,
[redacted]

The customer must log in to her claim and go to the
inventory list (loss/damage section). 
The customer has listed 10 clothes hampers as lost or damaged.  If this is correct then she needs to type “missing”
if it was not delivered or “damaged” if it is damaged for each and every items
she listed on her inventory list.  If it
is damaged she must describe the damage. 
(For example: Side of the basked is crushed and the tip ridge tore.)  Last, the customer must have a numerical
figure (some amount) in either “cost to replace” or in “claim amount/amount
claimed”.  She must then do this for each
and every single item she has listed on the claim form. 
 
IF she has unintentional duplicates of an item (if she does
not have 10 clothes hampers) the furthest left column in that loss/damage
section is where she would click on if she wishes to delete any items.  This must also be repeated for any and all
items that are an unintentional duplicate. 
The customer MUST remember to click on “Update Loss & Damage” before
going to the next section or her changes will be lost. 
 
We hope that the above instructions assist our customer with
filing a claim.  It looks difficult, but
is not really that terrible if you just address it one item at a time and
remember to “update” each section.  Smartphones
are wonderful for uploading the docs and pictures from the phone’s camera to
the claim directly.
 
However, if the customer is still experiencing trouble with
filing her claim online then we ask that she please send CSI an email to [redacted] or call them and ask them to send her a
paper claim form via US Postal Service. 
This is not the preferred method to file, it is tedious, more stressful,
and you depend on the mail service to get your information to where you wish it
to go, which does not always happen. 
 
We regret that the customer found it necessary to file a Revdex.com
complaint, but we trust that the above explanation enables them to better
understand our position in this matter.

We had to supply our response as an attachement as it would not fit into this space provided.  Thank you. First we would like to apologize for any inconvenience the customer may have experienced. It is never our intention forour customers to be less than satisfied with our services.Delay...

at pickup: We require that customers are available an entire day for the arrival of the truck as its time of arrival isdepending on many elements such as road, weather and mechanical conditions which are beyond our control.Sometimes when the movers are busy servicing a move it can be difficult to realize the time and how it can pass soquickly. They cannot stop servicing a move to make a bunch of calls. While we apologize that we were not able to meetthe customer’s scheduling requests there are many things which the movers have no control over which can cause adelay.How Charged: If the customer would kindly refer back to their original estimate they would see that our estimates listboth the estimated weight and the estimated cubic feet. The price includes how much it costs per cubic foot and byweight. The standard method of conversion for converting weight to cubic feet is to take the weight and divide it by thenumber “7”. For example: 700 lbs would be approximately 100 cubic feet. Obviously this is an estimated amount ofspace, but would be the minimum the movers should reserve for a shipment of that weight.Information Available & We Request Customers Review: The information about how to have a successful move withlittle stress (Your Rights and Responsibilities When You Move), about what is included in the customer’s order for theirmove, what other services may be necessary, pickup and delivery timeframes, about the use of space and the need toreserve an adequate amount of space for each move, as well as our terms and conditions are all addressed in theoriginal estimate. We provide the original estimate to each customer via email for them to review at their ownconvenience before they are asked to sign in agreement, or before they even pay a deposit. We trust that customers doreview the information provided to them about their move so they can have a better understanding of what to expectfor their move. We trust that it will not be necessary for our movers to have to sit with each customer and review everyterm and condition. Customers have much opportunity to review this important information and make an informeddecision as to whether they agree to the terms of using out services (or the services of any mover because we operatebased on industry standards) if we do not have all the information we cannot provide accurate answers, we baseeverything on the information provided by the customer. Further, our customers are able to call at any time and askquestions about what to expect or what using a moving service is like. If customers do not ask questions the movers donot have any idea there could be confusion. ALSO, the customer is provided the link to “Your Rights and ResponsibilitiesWhen You Move”. The customer agreed that she did, indeed, receive this pamphlet/info.Creating an Estimate: When creating an estimate we are completely dependent upon the customer to supply completeand accurate information about the inventory that they wish for us to transport and about the services they will requirefor a successful move. For example, if they have stairs which will be required to endure while moving their items or ifthey wish to receive full packing. These are reasons which will change the price of the move, therefore this informationis mandatory information to provide an estimator. Movers use specific software which already has the standard size ofeach household item (or items similar). When customers provide estimators with the inventory list they input theinformation into their computer and the software then automatically calculates the approximate MINIMUM cubic feetwhich will be necessary to reserve in order to accommodate the shipment. However, we do stress to customers thatthis is only an estimate, not a final price. It clearly states in our estimate that the final price will be based upon theamount of space required to reserve in order to transport the customer’s shipment.Cubic feet: When the shipment is inspected upon arrival of the movers they will see what the shapes of the items areand they must try to provide a better calculation of how the items will fit into the tractor trailer safely and securely.Items such as a completely glass coffee table (hypothetical example) may only be approximately 5 cubic feet but puttingit into the tractor trailer they obviously cannot have other items packed too close to it, it cannot have items stacked ontop of it, this item would require special packing and it would be considered bulky with having to take much space justto insure it is not damaged during the transport of the shipment. Shipments which require to be spread out morehorizontally verses vertically obviously will take more space. Further, the space between the top of an item up to thetop of the tractor trailer is also considered as part of the space required for your shipment. This cannot be sold to anyone else to stack their items in the truck because your items are taking up the actual useable space. This is calleddead air space. These are situations which cannot be predicted until the movers arrive to be able to see what they haveto work with for space in the truck as well as the size and shape of the items which they must fit into the truck at pickup.Every shipment is different. It is similar to asking your realtor to show you 3 bedroom homes. You can have 1 threebedroom home which is 800 square feet and others which are 2,500 square feet, you don’t know what the spaceavailability is until you arrive and see it. You can then visualize how your furniture will (or won’t) properly fit in thehome. (This is a prime example of why they were told “different people quote different ways”)There is much about the moving industry which, as described here, is not as customers assume it is. We try to providethe most accurate information we possibly can to our customers requesting moving services. Best Rate is NOT trying torip them off. The customer misconstrued much of this whole situation. The Bill of Lading cannot be completed until themove is completed. However, the customer must sign it at the pickup. That is not being sneaky. The customer isperceiving everything as deceitful when in actuality that is completely incorrect. The requirements for the customer’smove changed resulting in an increase in the price. You get additional items at the grocery store you must pay for thoseitems. The requirements for the customer’s move were not as originally described which resulted in an increase in theprice. Also, the services are services which were required to accommodate the customer’s move! If they need doublethe space then they will need double the space with any mover they choose. If they have to have packing the day of themove, it would be the same regardless of the mover they hire. No moving company can predict when customers wish tochange the order for their move until they arrive and see what they are being asked to work with. Nobody is trying to bedeceitful or sneaky. The logistics of the moving industry are complicated and unpredictable; and always will be.At this moment, the customer has not paid for their shipment. It is best if the customer would advise of their intentions:1) complete the move and pay for all the charges then file a claim or 2) return the items to [redacted] and pay theamount due for the services provided. If we must continue to store the items then storage fees will accrue at thecustomer’s expense.We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables themto better understand our position in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with Best Rates offer of $395 on damages that total more than $3700!  They damaged our $1700 king mattress with a huge bump in the center from bent coils.  I have attached a picture of our damaged mattress as well as the receipt for a replacement mattress we were forced to purchase totaling $1807.98 alone!  I was forced to open a line of credit with the mattress company because I can not afford to buy another mattress when I just paid Best Rate $3000 dollars to move my things half of which never arrived! Best Rate is still missing our king headboard as well costing $500 alone ( picture attached) I have asked Best Rate to order this for me and have it sent to me since they lost it, and still no response! I have also attached a picture of our $1200 leather three seater sofa that the lost as well! I've also attached a picture of our $300 dresser that they damaged, the corners have been ripped off from their poor handling. I am looking for them to replace my headboard that they lost I have given them the information where they can purchase it and have it sent to me, as for the sofa and damaged mattress and dresser I should be reimbursed for the mattress I had to purchase (receipt attached). As well as reimbursed for my sofa that they LOST worth $1200. And reimbursed for the dresser they damaged $300.
Regards,
[redacted]

His company is a total SCAM!
In May 2015 I spoke with [redacted] regarding my move in August, very sweet lady. Quoted me for a great price so I put down my deposit. Movers were supposed to come August 1st, they did but they arrived late I had to call the company just to see where they were and whoever the operator was had an attitude with me. Needless to say my price was $1500 went up to $1700. I really didn't care too much. [redacted] assured me that my stuff will arrive at my new place in Newport, KY on August 14th that's why I went with this company although the contract says 21 days, I've moved before and they've done it in 2 weeks. This is where my frustration begins my stuff doesn't arrive til the 28th of August, but I was told it would arrive on the 14th. Then the driver says I have to pay him before he unloads the truck.. So I said ok whatever I just wanna be done dealing with this company. Half of my stuff isn't here, my 50" LG TV, mattress box spring, head/ foot board, TV stand, and half of my couch! Who does this??? Then I call and speak to [redacted] and she has an attitude as if it's my fault my stuff is gone!!! She isn't helpful one bit, says she's gonna call back with updates, never does. Don't expect for them to reach out to you all they'll say is file a claim because this stuff happens all the time. Someone really needs to investigate this company because this isn't fair to citizens like me who just want to move in peace, moving is already stressful. All those positive ratings are a scam!!! I've talked with numerous people no one has had a pleasant experience with them. The fact that they aren't helpful when it comes to finding my stuff I'm going to have someone look into this company because people shouldn't have to go through this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem: Regarding Complaint # [redacted], I wanted to give the Revdex.com my official response even though it was closed today. An apology does not help explain why Best Rate consistently delivered horrific business practice and appalling customer service. From refusing my form of payment, bait and switching the price without details of why, breaking the original contract, forcing me to pay a fee to get my things back that was nowhere stated in the original contract, and then losing 2 of my boxes in their warehouse, continued run around, and refusal to return my calls or put me in touch with the director of operations their continual incompetence gave me no choice but to involve the Revdex.com as well as other authority channels. An apology is not an acceptable offer. I completed my claim with CSI for the two boxes they lost in their warehouse as well as a full refund of the $250 I was forced to pay to retrieve my things from their warehouse. Nowhere in the contract did it state that a cancellation fee was required to get my things back. Secondly, it was the company's fault for refusal to accept my valid form of payment that required me to get my things back and find another moving company.Desired Outcome: Due to their breach in contract, I will accept a full refund of $250 and a full monetary compensation of $1100 for my two boxes they lost.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have send both the Revdex.com and the Best Rate Moving Company all documentation, correspondence and contracts enough to get this claim solved. Why no one has not looked into for the past 5 months is inexcusable. I was overcharged 2,000. I have all the boxes and everything that was listed on my contract, and that does not equal the square footage that I was charged. I have kept everything in case an adjuster/examiner needs to come and witness all of my allegations against this company.
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all I would like to address the fact that Best Rate Moving And Storage does not like the fact that my name is not on one of  their contracts. They should be grateful that it is not. They allege that I am not the customer. They also note that I have not been approved by them as an authorized representative and as such, do not have the authority to speak on behalf of [redacted]. I do not need their approval to represent [redacted].[redacted] has given me the authority to speak on her behalf by utilizing a power of attorney form that has been notarized and signed by her.What they do not know are details of our engagement. California law provides benefits for those individuals that cohabitate. Apparently they are not aware that I have the signed power of attorney form. It does authorize me to deal directly with them on [redacted]'s behalf.  I do not need to be listed on their legal documents. I'm sorry if they do not feel it is justified to have family members or friends to speak on behalf of those that have chose Best Rate Moving and Storage. [redacted] and I feel it is unjustified that she had to deal with such a lawless group of individuals. Since I am legally granted the authority to speak on [redacted]'s behalf, I am requesting that the Revdex.com NOT remove this complaint from their system. Once the truth is known and the public is made aware of the deception perpetrated by Best Rate Moving and Storage, I suspect their rating will speak for itself. I agree with them. Yes, it's going to change.Secondly, Best Rate feels they are fighting an uphill battle with me. That certainly would not be the case if they were compliant with the law and honest in their dealings with their customers. I am a true stickler for details. And the details that I have uncovered about their operations provide plenty of fodder on which to feed. I suspect that unless this complaint process is put to rest by me, the press is going to have a field day with this company.I will admit that the two gentlemen that showed up to do the move were indeed tired. That is not Ms. [redacted]'s problem. She never signed a contract asking for exhausted employees to do her move. She was told the movers would arrive on May 28. They didn't show up until May 30. Any inconsistency that took place was caused by Best Rate Moving, not Ms. [redacted]. The company continues to wine and snivel about problems having to do with scheduling issues. Those issues are their problems, not their customers problems. How can customers who had an earlier appointment with the moving men have anything to do with [redacted]?  The two families have nothing in common and don't even know each other. This lack of organization and the confusion it creates is reminiscent of a THREE STOOGES movie.
Regarding their blank documents that I was asked to sign, Best Rate simply will not come out and state that they were wrong for providing blank documents to me in the first place. The reason these problems have started is because their employees are not trained properly in filling out the paperwork. It is obvious to those of us that make our living via the proliferation of letters and such. The paperwork is no big deal. Their employee's do not know how to complete the paperwork correctly. They also lack product knowledge. [redacted], one of the guys that showed up to move [redacted], could not answer questions I had regarding the move. Again, this is not the problem of the public. This is a company ran by [redacted] because they shut down the Dynamite factory and pink-slipped all of the [redacted].I'm glad they brought up the issue of how they charge people. Their own employees were amazed went two inexperienced laborers packed a 16' enclosed Penske truck with all of the personal belongings of Ms. [redacted]'s.Why was it that a  professional moving company required in excess of 20 feet on their moving van to pack the same amount of personal belongings that was comfortably packed into a 16' Penske truck? Plus, there was plenty of room to spare. I have photos of the van if you like to see them.We are still waiting for an explanation from either [redacted], the warehouse manager or [redacted], the director of operations as to how such an event could've taken place. Ms. [redacted] and I both believe that the story suggested by Best Rate Moving was nothing more than a lie. Their employees intentionally mismanaged the packing of her personal belongings for the sole purpose of extracting more money out of her. When the announcement was made by [redacted],(the man in charge of the move at [redacted]'s house) that her belongings took up more room than what was allowed, he announced a major increase in the price to move the furnishings. In terms of cubic feet, the 20' of the moving van that housed [redacted]'s furniture,multiplied by the 3' vacant area from the top of the furniture to the top of the truck, times 8 which is the width of the truck equals 480 ft.³. Best Rate does nothing more than try to con their clients into believing that their estimate is accurate. They are outstanding fabricators of the truth.The short paragraph that indicates that the customer requested to pick up the items from the storage location is also another fabrication of the truth. We showed up unannounced, with a small army of individuals willing to get the personal belongings of Ms. [redacted]'s. We were denied access to her property and had to resort to calling the Sun Valley Police Department for assistance. There was never one iota of generosity displayed by a single employee of Best Rate Moving. Actually the opposite is true. They fought us tooth and nail and resisted and rejected any form of compromise from us. It was only when the sergeant from Sun Valley PD got involved with the asking of questions regarding allegations of forgery( made by me ) did Rick consider compromise as a means of resolving the dispute.[redacted], the director of operations, has never been generous to us. It was only after I promised [redacted] and I would work feverishly to bring this company to his knees and see to it that authorities would shut their doors permanently did I sense [redacted] believed me. I still mean it if they don't follow through on promises that were made to me yesterday, July 20, 2015.I did sign a release form. The  secretary was in a hurry to get home. I hadn't read the form but she said that she was going to make a copy of it for me and bring it back to me before she left. She left without giving me a copy of what I signed and I still have not received a copy of it in the mail, through email, or through any other means of delivery. I spoke to her today and says she mailed it to me. It still has not arrived.I would reject wholeheartedly their request to remove my complaint and close this file. If anything, I believe a major investigation of the company is warranted. Perhaps this is unknown to them but under certain circumstances a contract can be voided later on. This can occur when there was something wrong with the contract when it was initially created. These types of contracts are void from the get -go, meaning that they cannot be enforced. Falsifying documents involves altering, changing, or modifying of a document for the purpose of deceiving another person. Falsifying a document is a crime punishable as a felony. Neither Mrs. [redacted] nor myself ever signed a document from Best Rate Moving and Storage.  Someone forged her name and mine as well. This is not conjecture on my part. I actually saw my signature on one of the legal documents contained in a file. Because of the forged signatures, I know that the contract are not enforceable and as such, the contract was null and void from the very beginning. [redacted] is entitled to and expects to get, a full (100%) refund of all monies paid by her to Best Rate Moving. On Saturday, July 18, 2015 I received a phone call from a representative of Best Rate Moving and Storage. Her name is [redacted]. I explained to her that this was nothing more than a bad business deal between them and us. She offered to check into a full refund on Ms. [redacted]'s behalf. She is to call me on Monday, July 20 with an answer as to whether or not a refund will be provided.I have in my possession a signed and notarized power of attorney form giving me absolute authority to speak on Ms. [redacted]'s behalf. I have also contacted the Kern County Sheriff Department and filed a complaint regarding the forgery of my name to legal documents. I have written a review on the website for [redacted] and provided that same website with photos of the storage yard that is leased by the management of Best Rate Moving and Storage. The photos are not very flattering but they are honest photos. I believe there is deception, racing unbridled, in every corner, nook, and cranny of this business. For example, the management is promoting their storage facility as a clean and safe place where you store your belonging and you can rest comfortably knowing you're in good hands. This STORAGE FACILITY IS NOT ONE STEP AWAY FROM BEING DECLARED A MODERN DAY UTOPIA FOR FAMILIES INVOLVED IN THE MOVING PROCESS. PLEASE, PLEASE,....LOOK AT THE PHOTOS I'VE POSTED on the website [redacted]. The advertising done by the company is not only false and misleading, it is done intentionally by the management team. The photos I posted are photos taken when we had our "stand-off" with Best Rate Managers and their employees. If you look in the back ground of a couple of the photos you can see the company logo of BEST RATE MOVING AND STORAGE.  Appalling as it is, this is where they store your stuff.  This IS their actual storage facility. It is filthy and cluttered. Belongings are left out in the sun with no protection. I believe allegations of false appetizing would stick. Don't you? Please check into this won't you? I want to shield myself from any exposure from these pests in the future.Companies ran by individuals that don't know the meaning of ethical behavior or doing business in GOOD faith should be eradicated from our Free Market Economy. When we hear a person use the term " I have seen the light " they are generally referring to the fact that they have been enlightened. However if you're a cockroach, you'll run for cover at the first sight of light. Pests like these need to be eliminated from our lives. Pests in our home or pests in our society, which is worst?  I believe that pests found in the home is the lesser of the two evils. Bugs don't have the ability to reason. So they won't leave the house with a pre-meditated scheme designed to harm or injure other bugs emotionally or financially. You won't find the scheme tucked away in their wallet or in their briefcase (if they had briefcases or wallet's !) Pests in our society come in all shapes and sizes. Some SOCIETY pests are like the snake found in the grass or found basking in the sun. They can bite you and the bite is likely to hurt, but you will survive. However some SOCIETY snakes are venomous and a single bite can kill. SOCIETY snakes are known for their ability to WOUND EMOTIONALLY AND FINANCIALLY.  They cannot spell the word "Ethics", they exploit their workers, and over-bill the life blood of their business...their customers.
David CheneIf you have any questions, please feel free to call me. Thanking you in advance for your consideration I remain respectfully yours,[redacted]Attorney-in- fact for [redacted]
Regards,
[redacted]

It saddens us to post this but there comes a time when enough is enough.  We have tried to accommodate the customer's ever changing demands over and again with no success.  Since the
customer has no regards to the already signed release form this means that even
a complete refund of their money would be enough to prevent him from defaming
our company, because it too is governed by a release form.  Therefore, Best Rate Moving sees no
resolution in sight, as resolutions come when both parties are interested in in
making peace, cooperating, and leaving things behind.  However, the customer refuses to work toward
any agreeable settlement.  The customer
excites himself by defaming our company with fraudulent statements and photo
shopped pictures. 
Best Rate
Movers does have a legal contractual signed release which we intend to
execute.  The damage is done. The customer can only communicate with us via
an attorney so to hopefully put an end to this.

First, we would like to apologize for any inconvenience that the
customer may have experienced.  It is
never our intention for our customers to be less than satisfied with our
services. 
 
Bait & Switch Pricing: Best Rate does not operate our
business in such...

ways.  The customer had
a very large shipment.  When a customer
purchases a move they are purchasing a reservation of space to fit their
belongings in the tractor trailer. 
However, estimating household goods is similar to asking your realtor to
show you 3 bedroom homes.  Some homes
have minimal square footage of 800 sq. ft. with bigger open floor plans than
some homes with 2,000 sq. ft. and a less efficient floor plan.  But they all are 3 bedrooms.  Further, if the 2,000 sq. ft. home cannot accommodate
your furniture in each room (or in one room) you may choose the smaller home.  Our estimators are given an inventory list
from the customers and they use moving software utilizing a standard weight
guide.  When customers list an item the
estimator selects that item from the list and at the end the software
calculates the approximate cubic feet which will be the minimum volume required
to reserve to transport that shipment. 
However, you will always see in our estimates that if the order for the
move changes then the price for the move will change as well. 
 
Additional After Loading: 
Our crew is not in position to assume all items are to be moved
especially if the list on the estimate they have in hand is substantially
different.  They will start off by
loading the items they were able to identify from their list, unless they were
informed by the customer that they have a change of order and will need more
items to be loaded.  At that point, the
movers will cease from loading and will issue a revised estimate to include the
additional items now required to be moved.  At this point the customer has 3 choices:
 
1) The customer can instruct the movers to stop where they
are at once the reserved amount of space is full.  The customer would then be responsible for
the transport of any additional items which were not listed on the estimate.
Their price will remain the same providing the customers do not require any
additional services to successfully complete their move (stairs, long carry,
shuttle, packing). 
 
2)  The customer can
instruct the movers to pack and load all the items and they would agree to the
revised estimate which is a revision of the original estimate but it includes
all additional items/space required (estimated), all additional services
requested, and their applicable pricing. 
This is what the customer chose.
 
3)  The customers could
have instructed the movers to cancel their move.  The movers would then unload anything which
had been loaded and the customer takes responsibility for the transport of
their items.  This would forfeit any
monies paid from the customer and usually incurs a cancellation fee to cover
the expenses endured to dispatch a crew, and cover the fuel and their time. Also,
all reserved space for your shipment is incorporated into the route so this
will cause the dispatch department to have to make the applicable
adjustments.  Consolidation of shipments is
necessary and the route changing causes much frustration from both the customers
scheduled on that route and our movers.  Not
to mention the dispatcher and the movers would now have a very large amount of
space that they declined other customer’s requests for a move during those days;
causing a great loss in income.  This is
why the amount for canceling is not just “free of charge”.
 
The customer chose to instruct the movers to continue and
include their additional items that they wanted to pack and load.  Our movers are not responsible for the
customer’s choice to select the pickup of their move so close to the time they
must vacate the premises.
 
Hostage:  This, too,
is not correct.  Per our estimate and the
bill of lading governing this move we are allowed up to 21 business days from
the customer’s selected 1st available date they could accept
delivery (09/01/15). We will not guarantee a date for delivery unless a
dedicated truck was requested and paid for. We must take into consideration
road conditions, weather, and mechanical issues that can affect truck
routes.  Everything that was agreed upon
is in writing on the original estimate and the bill of lading and it is the
customer’s responsibility to verify all their needs are included on these
documents.
 
Stairs:  This is
called an “Accessorial Service” which are services which cause the movers to do
extra work.  Below is the information
from the original estimate pertaining to accessorial services:  **Keep in mind that the original estimate was
emailed to the customer 6 months or longer before the move for the customer to
review, comprehend, and ask any possible questions before they are asked to
sign or pay any deposit.  This is done to
insure the customers make an informed decision.
 
 
Additional Fees If
Applicable To Your Move: 
Elevator fee there
will be a one-time charge of $100 for elevator use at the origin or
destination.
Stairs fee, The
first flight of stairs (up to 7 steps) will not be charged, each additional
flight will be charged at $50 per flight. One flight of stairs equals up to 7
steps.  Indoor stairs are free. 
Long Carry fee,
In the event that the truck cannot park directly in front of your doors.  The first 50 feet will be free; each
additional 50 ft. will be charged at $50.00.
Shuttle Service,
if the tractor trailer cannot access due to physical conditions. More details
below.
Redelivery + Storage
fees if delivery is attempted and failed after your first available
delivery date
Bulky Items fee
(Piano, Large Safe, Motorcycle, ATV, etc.) will be charged an additional handling
fee
 
Had the customer not omitted providing the estimator the
information about the movers having to endure stairs to pick up or deliver the
shipment then the estimator could have included this service in the estimated
price.
 
Assembly of Beds:  The customer admits the beds could not have
been assembled immediately due to the hardware not being readily accessible.  This could be due to the fact that the
hardware may have been packed in one of their boxes. 
 
Loss/Damage:   If the
customer could provide us with any identifying details about their mattresses
which can help us search and locate their items it would be appreciated.  (Color, pillow top, tag still on it, brand,
etc.)
 
 In the meantime we contacted
CSI our claims service provider to initiate a claim file for the customer and
allow them to file a proper claim as required by law.  The customer was sent login information on
08/28/15 in order to file a claim online and up to date no claim has been
received. The claim login information sent to the customer allows filing a
claim for loss, damage, delay, overcharge, and complaint.  All the above can and must be compensated through
the claims process as required by federal regulations.  Since this move was an interstate move it is
governed by federal regulations which allows up to 120 days for the processing
of the claim.  We regret the customer is
not satisfied with the services they have received and will offer compensation
based on our legal liability through the claims process.   For
further assistance with filing claim the customer may contact CSI directly at
[redacted] or via email at [redacted].  Please provide Claim ID [redacted] when contacting
CSI.
 
We regret that the customer found it necessary to file a Revdex.com
complaint, but we trust that the above explanation enables them to better
understand our position in this matter.

[redacted], thank you so much for your response. Yes, I'd like to pursue a full refund whether that is with Revdex.com or an attorney. I have never done this before, so I am not sure of the process.Please advise the next steps.Thank you,[redacted]

I have submitted my claim and have heard no word from Best Rate Moving Storage nor the claims company.

This is my second complaint against this awful company. They stole and broke many personal items while moving my goods from California to Illinois. I filed a claim immediately and was offered $91.20 for my damage/lost items. This has been close to 2 years ago. I still don't have the check. The $91.20 will not pay for my deceased grandmother's jewelry, my baby ring, class ring, etc., but I would still like to have what is owed to me. I have a chain of emails with [redacted] dating back to 2014. Apparently she's not there anymore, but I cannot get a response from anyone. Please just send me my check as agreed. Thanks.Mail my check for $91.20 to the address I've provided numerous times to your info email account.

They gave me a price when they came to pick up my stuff the price was still the same. [redacted] helped me out. When they came with my inventory I have them it was all the same nothing changed nothing was added. Told me I was going to pay 2,400 that was the price I payed nothing changed didn't go up or down.

First we would like to apologize for any inconvenience the customer may have experienced during their move. It is never our intention for our customers to be less than satisfied with our services.
Price Increase: When we create an estimate we are completely dependent upon the...

customer to supply complete and accurate information as to their inventory and their requests for any accessorial services they may require to successfully complete their move. The customer originally gave us an inventory list consisting of 19 pieces to be packed and shipped which was estimated to be 200 cu ft. The actual inventory sheets show that the customer ended up requesting we pack and ship 49 pieces; this is an additional 30 pieces that we were not advised about to be able to include in the estimate. We had to increase the space we reserved for her shipment to 375 cu ft. In addition the customer also needed packing services in the amount of $104. The increase in the price was not due to any deceptive practices or due to any fault of ours. We made the proper adjustments to accommodate the customer’s increased order.
Loss/Damage: We certainly regret that the customer states they have experienced some loss and damage to their belongings.
? Investigation: Yes, we are performing an internal investigation. Just like any other legal entity, we must have evidence. We definitely encourage the customers to file a police report. Best Rate has ZERO tolerance for theft! Should valid evidence pinpoint an employee we will prosecute to the fullest extent. It would be appreciated if the customer would submit a detailed list of the items which they say are missing. It is helpful to have as many details as possible about each item to help identify who they belong to if they are located. For Example: If there are rings then what size? Are they gold or silver? Any stones at all? Internally scripted? Any notable markings? These are the details we need. We will distribute your list among the applicable people who may have moved your items and ask the warehouse, the driver, etc. to keep an eye out for the items. It is not likely that the items were stolen, but maybe mixed up with another shipment. There are so many other possibilities that could have happened besides theft. We are asking the customer to work with us as a team to locate her belongings.
? Police Report: There should not be a need to take the time off of work to do this. The police should come to you for the report at your home at your convenience.
? Claim: The information about filing a claim is the legal way to address your loss and/or damage. Just because you begin the claims process does not mean that we will stop looking for your items. We have contacted CSI our claims service provider. The customer was sent login information in order to file a claim online and successfully posted her claim on 09/12/14. Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim. We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process. For further assistance with filing claims the customer may contact CSI directly at 877-274-0074 or via email at [email protected] . Please provide Claim ID [redacted] when contacting CSI.
We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter.

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Address: 2372 Morse Ave #219, Irvine, California, United States, 92614

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