Best Security Products

The conversation was that he wanted to cancel and the call came in on March 4, He went on to say that he had his credit card company reverse a charge since it just went through on March 1st for the quarterI explained that he had to at least give me a day notice and thats when he got indignent and said that he didn't and he was canceling and that was thatI will admit that I was not as patient as I should have been but I was not rude but just stated the facts For liability purposes we cannot take cancellations over the phone and must get them in writingI mentioned this to Mr [redacted] and that the contarct stated this: The original term of this agreement is years, and will automatically be renewed for sucessive one (1) year terms unless specifically canceled by you in writing no less than days prior to the expiration of the original term, or any additional renewal terms theretoGiving days notice is standard in almost all contarcts My intention was to at least get the last billing cycle which is all of but he was not going to take any other answer than what he wanted to hear so I simply stated we would send him a letter with supporting documentationWe cannot have people cancel over the phone and then if something happens and we don't respond then we are held liable when we don't have written documatation to back it upAs for all the on-line complaints about this company we are not aware of any and if there are we would certainly respond so please have Mr [redacted] forward the source of the on-line complaints We ask that he at least pay for the month of March (18.00) Thank you, [redacted] Best Security Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In response to Mr [redacted] 's accusations: -Our conversation never included any discussion about a "hardline" phoneIn Section Client Duties there is nothing to indicate that you must have a "hardline" or any other specific phone lineOur number was not changed, telephone service was not disconnected or not workisimply changed carriers We did this because our then existing telephone service provider (Cox Communications) indicated that our then existing telephone service was outdated and inferior to the updated state of the art service they were offering to upgrade us to -Mr [redacted] stated that he had had several other of his customers that this had happened withIsn't it ironic that Mr [redacted] admitted this has been a problem with other Best Security customers? It seems an interesting way to gouge unsuspecting customers and then strong arm them into continuing with inferior service-and in fact charging them to do forcing them to upgrade to a different system and incur monthly charges and upgraded installation charges as well It would be interesting to know how many of those customers bought out their contracts instead(which is what Mr [redacted] told us we had to else upgrade the system with all kinds of charges) just to rid themselves of Best Security and these kinds of unethical business practices -Part of Mr [redacted] 's sales pitch was that Best Security would use the existing wiring and make modifications where needed (free of charge) as long as we would agree to a year automatic withdrawl from our checking account The service technician was not able to accomplish the necessary work on his ownHe did not have the necessary tools or ability to accomplish the workWe had to hire our own contractor to be on site and assist [redacted] (Best Security technician)in modifying flooring, cutting channels and fishing security wires to perform and complete the necessary work for our system to work properly All other service calls to our home were paid for ($plus by cancelled check) We did not make numerous changes to equipment (we in fact have the same motion detectors, etcand instead eliminated equipment where it was no longer neededThis in fact made Best Security's job simpler and economically benefited them by paying for their additional trip charges to come back when construction was completed in various rooms so that the work could be more easily assessed, more easily accessible to perform and completed -Best Security never provided us with a manual; we obtained this from our real estate agent who requested it from the previous owner who provided it -Mr [redacted] and his telephone service provider are both rude, unprofessional and insulting If they are "always to do the right thing and to treat others as we would like to be treated and even better" we would not be having this conversation It seems more than reasonable that based on the facts that we be released from our remaining contract and this business relationship be terminated immediatelyContinuing with a company that provides inferior security and customer service and then distorts the facts of the circumstances in an attempt to hold us responsible for their downfalls is nothing short of unethical business practicePerhaps Best Security would like to refund us for the service calls, our contractor charges and the months we believed our family to be safe under Best Security's promise of security when we weren't even being monitored!! Thank you and most sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***