Best Servicers of America Reviews (%countItem)
Best Servicers of America Rating
Address: 801 Northpoint, Suite 104, West Palm Beach, Florida, United States, 33407
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Awesome! Exactly what you want from a service company. Reached out immediately to schedule a visit, technician called when in route, arrived on time and fixed the broken ice maker. Highly recommended.
We appreciate your feedback.
Very courteous and professional. Did a great job and resolved my issue quickly. I would highly recommend.
we appreciate your feedback ..thank you
BSA representative showed up on time, was knowledgeable about the product, and did a detailed job repairing our refrigerator.
Technician was thorough and left the area as he found it. Neat and clean. Clothes dryer works fine with less noise. We would use this services again.
They arrived in timw, diagnosed the problem, fixed it and were extremely good in comunicating with us.
Marcelo was very professional. He knew what he was doing and explained to me the issue and fixed the problem quickly. Was very happy with his services.
Tech. was professional in both appearance and knowledge. His work was neat and explained the problem, ordered the needed part returned in a timely manor and corrected the problem. I can not praise him highly enough.
Thank you !!! we appreciate your positive feedback
Trevor was very professional. He fixed my freezer quickly and cleaned up after he finished the job. If need be I would use this company again.
we appreciate your positive feedback. Thank you !!!
On time and very professional Fixed issue repeatedly and cleaned up
Thank you, we appreciate your positive feedback!!
Excellent service. Got a call 1/2 hour before he arrived. He immediately found the problem with our dishwasher and had the repair done in minutes. Very happy with the service we received.l
Thank you, we appreciate your positive feedback!!!
Placed service call 1/26/2019 for Broken glass in LG Refrigerator. No action taken to replace broken part as of 2/10/2020.
Sold house with broken glass in LG refrigerator 1/28/19. Placed service call with Lowes who assigned call to Best Services in Ft. Myers, FL. On 1/24/2020, Best called to get credit card 1/24/2020. Gave credit card. On 2/10/2020, learned that Best had not replaced the glass even though I paid for part and labor. Fridge was sold to new owner of house as included in sales agreement. New owner is *** SW *** Pl., Cape Coral, FL XXXXX. He is quite upset that glass is still not replaced (understandably so). Tech arrived at house last week with a work order for a TV repair. The Fridge needs the part, not the TV.
Replace the glass that the service call notes. Best Services has the part but tells me that the tech was in an accident. Have another tech retrieve the part and install it at the fridge owner's address. Installation is a 5 minute job. Company owner has been advised of the situation.
Best Home Services endeavors to quickly resolve Revdex.com complaints. We keep a data base of all our calls and customers. We are a Plumbing, Electric and Air Conditioning company; we do not service appliances. We have reached out to the the person filing this complaint; Best is working to help them resolve the matter but this service description is outside of our portfolio: "Broken glass in LG refrigerator." Very possibly a case of mistaken identity. Thank You.
(The consumer indicated he/she DID NOT accept the response from the business.)
Lowes assigned this service call to Best Services on or about 12/26/2019. They accepted the call and eventually had their tech order the glass part. Furthermore, Best called me to obtain my credit card which they billed for the part and service call. If they don't service appliances, why did they bill my credit card and order the glass part? They should have rejected the service call last December when Lowes first contacted them. Their response is not at all acceptable. All they have to do now is deliver the part to the address where the refrigerator is located.
Best Home Services respects the consumer and we are working to help. There are a few other companies in the Fort Myers area that have "Best' as part of their name. We are in email and phone contact with the consumer. Thank You.
We Sincerely apologize for your service experience , I understand you are dissatisfied with length of time the repair has taken, unfortunately the tech in the area was in a major accident and that was the reason for the delay and he is still currently not working. In the attempt to avoid the delay in service, we re-ordered the parts so our Field Service Manger could service the tickets for that area but unfortunately, in your case, the parts were not available, they were on backorder..
It is very important to us that our customers get service promptly, if there is an accident or anything in that nature , we do everything possible to provide fast resolution to our customers, and once again we do apologize for the bad experience and we do hope there will be an opportunity in the future to show the excellent service we normally provide.
We also have issued a full refund for parts and labor.
Sincerely,
Management
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has refunded all of the part and labor charges that were previously charged on my credit card. Thankyou for that gesture. I resolved the broken glass service call myself by ordering the broken part from a factory authorized parts supplier. There was no need for a trained technician as part installation was a simple drop-in. I set this up initially with Best Services as I sold the house with refrigerator. I suggest that Best do a better job with customer communications in the future.
DO NOT ever use this company. My LG washing machine has been a problem for almost 4 months. The only great part of this sham company is the technician named ***. They are NOT rated by the Revdex.com as advertised. I have paid for service calls and the problem is not fixed yet. This is a company that cares only about the money and not customer service.
We Sincerely apologize for your experience with our company , sorry that your repair took so long, I'm glad that you brought this to our attention it will help us to improve on operation and service , as we try to give our customer the best customer service . if there is anything we can do to make the service better for you or your experience please contact our office at XXX-XXX-XXXX..thanks
Technician doesn't honor the appointments, keeps on rescheduling for many times
This company is the contractor for Best Buy Geek Squad. They were suppose to come out and fix my fridge after the ice maker parts arrived in mid-july. However, since then my appointments have been rescheduled without advance notice for multiple times. As I am writing this complaint, the technician suppose to be fixing my fridge, however, he is a no show again! No one has been able to help me resolve this situation, when I asked if another technician can be sent out, they told me there is only one technician covering my area. How is this possible?
I would like a DIFFERENT technician to be sent out and fix my ice maker immediately (within 3 business days) and a official apology from the owner of the company.
Hi, I would like to change the desired outcome. The technician finally came out yesterday and fixed fridge after I filed complain. So I no longer need them to send a different tech, just want to make sure the owner or whoever is in charge is aware of this struggle. Thank you!
They tell me that all of their service providers carry liability insurance. But they don't carry papers to prove it. My management requires proof.
After showing up without paperwork on Friday, they promised me they would show up on Monday with required proof of liability insurance, which they tell me they require of all of their service providers. They call me on Monday, mid-morning to tell me they do not have a provider with paper proof of insurance.
That's two days I have taken off work to meet them, and now they tell me call someone else.
Get them out here to fix this dishwasher with proof of required liability insurance!
We sincerely apologize about any inconvenience that it may have caused you. Our liability insurance was provided to Electrolux as we have a contract with them to service their customers, as an internal police we do not provide a certificate of insurance indorsing your condo association as we do not have a contract directly with them. This was explained to you during our conversation prior from having the technician onsite. Your warranty provider has also confirmed with us that your appointment has been rescheduled with another service company. We hope everything goes well and wish you the best.
This does not explain why, after the first serviceman was asked to provide a copy of their liability insurance, they made a second appoappointment with me, telling me that this timetime the serviceman would provide a copy of the requested documents without any issue. ThenThen after I take another day off of work, they call midmorning to tell me they weren't coming after all.
We sincerely apologize that you had to take a second day off from work but this information provided on the initial conversation, about our internal policy about certificate of insurance and also to your warranty provider who assures us that your appointment will be taken care of by another service provider. We hope everything goes well and wish you the best.
(The consumer indicated he/she DID NOT accept the response from the business.)
I repeat. After the first appointment where proof of insurance was required, you set up another appointment, promising to provide this proof of insurance. And you botched that one too.
Yes, after two failed attempts by you I got a real service provider unafraid to show legitimate proof of insurance. Does that make your wasting my time justified? If you would admit that you were wrong to make another appointment, maybe I could let go. But you haven't. You seem to think that somehow it was explained to me in advance that there would be no proof provided and that therefore you were okay in just wasting everybody's time.
Technician ordered 3 parts to repair washer and replaced only 2 parts and left the 3rd part which seems to be the part that needed replaced.
I called *** at Best Servicers Of America to have the technician call me and replace the 3rd part and she said the 3rd part had been installed even though I have the part with the date on it proving that the new part was not installed. We confirmed the part is new by calling *** from Encompass Supply Chain Solutions, Inc and I also went to Appliance Services & A/C Company, Inc. to verify that the part is new and they confirmed it was new. I called them while the warranty was in date and now it has expired and they won't communicate with me anymore. Upon talking to the technician at Appliance Services & A/C Company, Inc. we revealed that the new part had marks indicating that it was possibly installed because it had the marks from the screws put in it but taken out again because it could have been a faulty part from the factory. The 3rd part is a motherboard and its date is 10-26-2018. The washer was purchased on 12-10-13.
I just want the part that needs replaced to be replaced.
We at Best Servicers of America take care of our customers and follow all processes to make sure we comply with
your warranty company, manufacturers like LG Electronics and consumer's expectations.
After reviewing the history of the service call, I see that last time our technician has been onsite was on January 29th 2019.
Based on the notes in the ticket all parts shipped were replaced, the old parts were placed inside of the box to be thrown away
but Mr. who arrived at the time the technician was leaving offered to throw them away which the technician agreed with no problem. I am assuming these are the parts the customer have with him onsite.
We made tests before leaving your home to make sure the unit was working according to the manufacturer's specifications and we opened a Technical Support ticket with LG to make sure everything was taken care of.
Unfortunately by the time you contacted us back on 3/15/2019 that you spoke with the Customer Service Manager *** your
unit was out of warranty with your Extended warranty company and out of warranty with our 30 days warranty period we give
to all of our customers after completing a repair which was from the last time we went there on 1/29/XXXX - X/1/2019.
If your unit has now stopped working, we at Best Servicers of America, Inc. would be glad to wave the $50.00
diagnose fee to verify what the issue with the unit is now and also provide you a 10% discount in case a new service is needed taking
in consideration that the unit is currently out of warranty.
Please contact us at XXX-XXX-XXXX, so we can arrange a new service as out of warranty and we will be glad to take care of that
for you.
Sincerely,
*** Management.
No washer for over a month. Same rep here four times, each time left washer with more problems.
Purchased GE washer Model GTWN4250DWS and dryer Model GTDP490EDWS 04/08/15 from Lowe's Store #0742 and purchased an extended warranty. The control *** on dryer broke, so I called XXX-XXLOWES and asked for a repair to dryer and at same time to check water-fill level in washer. Best Servicers of America (BSA) called and sheduled us for 12/3/18. The rep came out and said he needed to order part for dryer and checked water level in washer and said it was definitely too low. He proceeded to take the washer apart and then said he needed to order a new mother board for it. Next scheduled visit was 12/17. Same rep put new part on dryer but said washer still needed another part. Next scheduled visit 12/24. Same rep said still(!) needed another part on washer but that it should be operable until next visit. When the third load was spinning, I heard a loud banging and opened the washer to find the drum had completely detached and was flopping and banging around in the machine. 01/02/2019 - Our next appt. was scheduled for 01/04, but same rep called and said he was in area so he came by and pronounced washer fixed. 01/03 - I went to wash clothes, but rep had forgotten to turn the water back on On the third load while spinning, heard loud banging again and this time agitator was detached and banging around the washer, shredding the plastic softener cup.
I have tried calling my Lowe's store (XXX) XXX-XXXX. Manager Luciano said there is a clause in my extended warranty that says if repairman has to come out three times for same problem that I should get a new machine. But Manager *** at (XXX)XXLOWES said this could not be substantiated and that our only recourse is to get a pro-rated refund of our five-year $193.94 extended warranty fee or to continue to use this same inept BSA to try to salvage my washer. I set up an appt. with Manager *** for 01/09 and he said he would request a different repairman. Lady from BSA called today (01/04) and said no one would be available until 01/11 and that it would be the same repairman as he is the only one in our area. I told her to forget it and that he would never touch my machine again.
I don't know who is responsible, Lowe's or BSA, for getting me a washer that will work either by repair or replacement. I do know that thanks to BSA and their rep my washer, which was in working order is now in non-working order.
We're sorry to hear about your experience with our company and the delay in getting your appliance fixed ,
Customer happiness is important to us. Unfortunately our system shows that on January X XXXX, we have contacted you to service your
unit and you have stated to our agent that another company would be servicing it and at that time the ticket dispatched for service
by Lowes was cancelled. Also at the time we have contacted Lowes and reported your refusal for service stating another company would be
taking care of your repair.
Receiving this Revdex.com complaint was a surprise for us. I have contacted Lowes today to find out and according to their notes, they have not
dispatched another company to repair the unit as you were speaking to a manager requesting to have the unit repaired but the request
was denied according to them.
If your unit is still need service covered under the Lowes extended warranty, I would advise to please
contact Lowes at phone number XXX-XXX-XXXX and request them to open a service ticket as have it dispatched to Best Servicers of America,
we would be review the issue with your washer and take care of that for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is untrue that BSA contacted me on 1/8 and untrue that I said another company was going to repair the washer, just as it is untrue that Lowe's denied any repair request. It is untrue that customer happiness is important to them, as evidenced by the number of complaints filed on this website and the negative reviews filed on Google. So that my complaint is a surprise to them is also definitely untrue.
Document Attached***
I have uploaded the recording conversation between you and our agent when we tried to schedule the appointment for the 11th of January and you have refused to have the technician onsite, this is just so we can keep it in the records. But it is important that if your unit is still not working and you decided that we can send the technician onsite to work on your unit, that you contact your extended warranty company so a repair ticket can be opened and dispatch it out. The whole process starts with them and it is important that you call them to start the process. We would be glad to continue work on your unit. Sincerely, BSA.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their proposed resolution is to continue to send the same inept repair guy who has not only been unable to repair the washer but has left it in worse condition each time. As there seems to be no resolution available for me, I have no further input on this complaint.
Came to fix ice maker under warranty. Three weeks later and still no ice. Told me I had to remove items from the freezer for it to work?????????
The company called me to say that they would not be coming back to fix the ice maker cause they have no other person to send. The tech was arrogant and incompetent. I have no ice so I have to call a local appliance company to get it fixed out of my pocket.
I need an ice maker to work.
We Sincerely apologize for your experience with one of our technician, I understand you are dissatisfied with the service done
as at the time of service our technician did not find any problems with your new ice maker.
Unfortunately, we did not have another technician in the area for a second opinion, so in situations like that we contact your
extended warranty company, report the issue and request them to send another provider onsite for a second opinion and that is what we have done.
Please be assured that we will be working effortlessly so that situation gets corrected by hiring another technician to help in the area and avoid this situation from happening again.
It is very important to us that our customers in the event of not agreeing with a solution provided by one our technicians that we can offer a second opinion within the company.
We will be mailing you a gift card in the amount of $*** as a gesture of our gratitude. We very much appreciate your business and hope that you will remain a valued customer.
I would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us.
Sincerely
(The consumer indicated he/she DID NOT accept the response from the business.)
The ice maker never worked. They left me with no ice. They were rude and gave me all kinds of misinformation. Left me with no ice and said find someone else. They hold my warranty and they told me bad luck. They found noting wrong. How about "no ice". I hired another company and it was never the ice maker. One visit and it was fixed. All the time it was the thermostat. Under warranty with them I paid $*** to get my machine fixed because of their lack of knowledge and they won't reimburse me for their mistake. Why did I purchase a warranty????
Ms. I believe by having an extended warranty on your unit you should not have to pay for a service out of your pocket. We are not an insurance company. Please contact Assurant which is your warranty company at the phone number *** option 1 and they should take care of your reimbursement of $***. The $*** gift card we have mailed you is not a reimbursement it is just our way to say thank you for reporting the issue so we can always try to get better servicing our customers and a gesture of our gratitude for doing so. Sincerely ***.
(The consumer indicated he/she ACCEPTED the response from the business.)
My ice maker is working thanks to*** Appliance. I am retired and on a fixed income. Sending me the gift card will cover the unexpected added expense I did not budget for.
My warranty is expiring in a few weeks and I will not renew this option. Obviously, I need experienced technicians.
Therefore there should not be any more problems.
Thank you for your assistance
not good. I purchased my fridge from lowes in 2016 and the ice machine started to give problems in may. I called lowes to use my protection plan and they referred me to this company. saying they had a time open on a day but 5 mins after I hung up from lowes BSA called saying it wasn't available and that I needed to schedule another time so I did. I was informed that I was going to get a phone call 30 mins before the person came out. I didn't get a call he just shows up. leaving me to scramble to get my cat locked away for safety since I was guessing they knew about the issue and all the info about the fridge and seeing that there was a recall on this fridge that they would come out with the parts that was needed to be fixed. the guy comes in and hardly can speak any English and didn't know how to take the ice maker out I had to show him how to remove it. he tried to tell me that I had the temperature settings wrong and it was too cold. the settings have nothing to do with the ice machine and it has to do with the freezer at the bottom. I told him that this is the settings that I did research online from the company itself. then he tried to tell me I need to unplug the fridge for him to come and work on it at least and hour before. I once again told him no because there is an on/off button o the ice machine and it has been off for a few days.he didn't have the parts and that he had to order them. A week or so later I get the call saying that the parts are in so I scheduled the appointment and once again no call and just shows. he didn't know what he was doing and I don't think he fixed it correctly. I am having the same issue again and this is July.
Range Repair follow up and scheduling issues
We purchased a stove from Lowe's with an extended warranty, the unit malfunctioned and contacted Lowe's Protection. *** phone XXX-XXX-XXXX was apparently contacted by Best Services of America to repair the unit. Mr. needed to order a new board and element for the stove and asked me to contact him after Christmas to inquire on the installation date. Contacted him on December 26th, he was not sure if the parts were in and told me he will call me on the 27th to confirm. No phone call received, I contacted him on December 28th and he stated that he would need to check if the parts arrived, he assured me that he would contact me by the end of the day. No phone call received! Contacted him again on December 29th but his voicemail is full and cannot take messages. My stove is still not repaired, and no one knows when these parts will be in. I will file an official complaint against your company with the Revdex.com, Federal Trade Commission as well as the manufacturer of this stove. Your customer service is below sub-par.
Explain exactly when the parts will be received, installed and on what date the stove will be repaired. I guess it is too hard for this company to simply do what they say they will do. If the installer states he will call by the end of the day, he should make a call to update the client. Clearly this company has no idea what basic customer service is.
We had the opportunity to speak to Mr. yesterday, as he has called into the office. We have explained him that we have tried to contact him several times to provide an update on the repair but the only phone number we had on file was not a working phone number. We have called the extended warranty company to verify if there was any other phone number available but they did not have any. We were glad he called in, he was able to provide us a good phone number for contact and we were able to let him know that the part for his repair is on back order with ETA for January 12th with the manufacturer. Due to the time frame is taking to have the repair completed we suggested him to contact the extended warranty company (LOWES) to verify if any other option is available as the only option we have at this moment is to wait for the back order part to arrive so we can complete the repair of his unit.
If he needs any other help to please let us know, we will be glad to assist him any way possible to get the issue resolved.
Sincerely,
***
Call Center Manager
(The consumer indicated he/she ACCEPTED the response from the business.)