Best Shuttle Reviews (1)
Best Shuttle Rating
Description: Transportation Services, Shuttle Bus
Address: 2222 Michelson St #1850, Irvine, California, United States, 92612
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www.godisneyshuttle.com
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Review: It is very sad to say that out of our entire trip of 11days in the OC area, although we had a fantastic time overall and were treated well by almost everyone the one grey cloud that is still looming around us is the so called "Best Shuttle" company.To make a long story short, they were late picking us up, then charged us more then what the website had indicated upon our arrival. Then on our return trip to the airport to head home they were REALLY late (by almost 1 hour!), upon arrival at the airport the driver refused to give us a receipt for the cash payment (but since we were now late arriving we did not have time to argue with him about this point), then a few weeks after returning home we receive our VISA statement that shows 2 charges to our card for our ONE VISA PAID trip. After contacting the bank and requesting proof of my signature they have managed to delay things long enough that they have gotten away with charging us TWICE for a SINGLE trip as it is now past the time to dispute the initial charges. (They have doctored the date of my payment on their supposed proof indicating that I paid by my VISA when I was not even in the country...as to why VISA is not concerned about this I do not know... but that is an entirely different issue).It would be amazing if this company had no other complaints lodged against it. If that were the case I would be completely shocked.As a tourist it is VERY disheartening to be SCAMMED by what appears to be a legitimate operation and have no recourse.Desired Settlement: credit on my statement for the amount that they have charged me for when we paid IN CASH for the return trip to the airport.