Best Transportation Inc.

We were sorry to hear that Mr. [redacted] was so disappointed with our services for Ms. [redacted]’s Bachlorette Party and the events that took place with his booking times are a bit different then he has written in his complaint. Here are the details: 7/26/2017 – Mr. [redacted] booked the trip with...

[redacted] and at the time of the booking he reserved a start time of 7pm with an end time of 11pm.    They were being picked up from the Hilton Ballpark, going out to dinner (TBD) and then being dropped back at the Hilton Ballpark. He was emailed a contract to confirm his detail and he was to pay a 50% deposit at the time of booking which he put on a credit card.   See attached contract:  Please note in the contract paragraph E & F which explain additional usage time for the vehicle.  8/2/2017 – Mr. [redacted] came by our offices to make his final payment in cash.   While in our office he did drop off 4 bottles of champagne for us to have it in the vehicle for the bachelorette party.  He also spoke with [redacted] this day and adjusted the times for the reservation to begin at 8pm and to end at 12am.  See attached reservation history:  In our reservation system it tracks every change made to the reservation. 1.       7/26/2017 - you will see an entry for the above mentioned contract being sent. 2.       7/26/2017 – there was also a separate paid deposit receipt emailed.  3.       8/2/2017 – his times were adjusted per his request. 8/5/2017 – Mr. [redacted] called the morning of 8/5 and spoke with [redacted] again to double check his reservation.  [redacted] reconfirmed that the start and end times were remaining at midnight.  No changes were requested to be made.  See attached incident report:  these are the notes from our dispatcher that evening.  Our goal is to always try to accommodate a customer’s request when we can safely do so.  In this case the chauffeur was scheduled until midnight and he was unable to continue driving until 3am because of DOT regulations.   He had driven another trip earlier in the day so he could not just “add on” 3 hours to this trip.   He stated that he could extend 1 extra hour but that did not satisfy this group.  In reading you will see that this group was rather very abusive to the chauffeur and also to our dispatcher.  At that time Ms. [redacted] was using very abusive language with the chauffeur and then Mr. [redacted] called our dispatcher and continued his rant.  8/7/2017 – Mr. [redacted] called our offices and spoke with our Director of Operations threatening to sue us, report us to the Revdex.com, etc. if we did not refund all of his money.  Lori explained to him that we apologized that we were unable to extend the trip by 3 additional hours but it was a safety situation and had he pre booked it we could have assigned a different chauffeur. Final Summary:   Ms. [redacted] used our services and we will not issue any refund.   Because they changed their plans last minute and we were unable to accommodate is not a reason for a total refund. Our team at BEST Transportation has served this community for more that 15 years and we have an outstanding service record.  If we made mistakes we would most certainly make special accommodations but in this case we do not feel our company is at fault.