Best Value Getaway

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would appreciate personal contact from the businessWe have called several times to talk to someoneWe have been told a supervisor will call us back immediatelyWe have not received a call backWe would like confirmation in writing and an exact date when we will receive refund of our moneyWe sent cancellation notice and the complete kit returned within the day cancellation requirements, and request that the company honor the cancellation requirement as stated in the contract and refund our money and cancel our membership immediately Regards, [redacted]

We are sorry you had a negative experience with our companyAfter a change in Management in our home office, we had implemented a system to deal with any compaints going forwardAfter a review of your situaton, you will be entitled to a refund within 7-days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if paid within the 7-days which should be at the latest, March 17thI have already spoken with Keith and he stated that my refund should be a money order/check since I cancelled the credit card you have on fileThis was two weeks agoSo now I am waiting basically another two weeksIn other words, a refund that should have been granted mid February has now been extended for a whole another monthThis is still not acceptable and definitely not good customer serviceI just hope that you guys can keep your word because at this time, I feel like I am getting the run around from you guys and that you are trying to buy more time! And please while you are at fixing complaints, there should be people answering the phone at the corporate officeThis is another indication that your company is "SHADY" for a lack of a better word! [redacted]

From: *** ***Date: Thu, Mar 15, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com The company has fulfilled
their promise and I am satisfied with their responsePlease dismiss my complaint and thank you in advance.*** ***

We have reviewed your compliant & determine your entitled to a full refundAlthough your membership is still active your cancellation of services is pending termination at this timeYour services will be deactivated within the next 7-days however regarding your
refund, we will contact you with the number we have on record with more details as far as your scheduled refund date

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I would appreciate personal contact from the business. We have called several times to talk to someone. We have been told a supervisor will call us back immediately. We have not received a call back. We would like confirmation in writing and an exact date when we will receive refund of our money. We sent cancellation notice and the complete kit returned within the 3 day cancellation requirements, and request that the company honor the cancellation requirement as stated in the contract and refund our money and cancel our membership immediately. 
Regards,
[redacted]

The company has refunded the purchase price to my credit card account.  Although they did not refund the shipping costs I incurred at their request and on their behalf as required by the FTC, I accept this response anyway.  
Regards,
[redacted]

Hello To Whom this concerns, As of March 1st we recently updated our cancellation and refund process after several changes within our Management team in the our corporate office. Each candidate case will be review & processed through the proper channels and will be issued a refund within 7 to 10...

business days after a determination has been made .

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if paid within the 7-10 days which should be at the latest, March 17th. I have already spoken with Keith and he stated that my refund should be a money order/check since I cancelled the credit card you have on file. This was two weeks ago. So now I am waiting basically another two weeks. In other words, a refund that should have been granted mid February has now been extended for a whole another month. This is still not acceptable and definitely not good customer service. I just hope that you guys can keep your word because at this time, I feel like I am getting the run around from you guys and that you are trying to buy more time!  And please while you are at fixing complaints, there should be people answering the phone at the corporate office. This is another indication that your company is "SHADY" for a lack of a better word!
[redacted]

We are sorry you had a negative experience with our company. After a change in Management in our home office, we had implemented a system to deal with any compaints going forward. After a review of your situaton, you will be entitled to a refund within 7-10 days.