Best Value Inn Portland

Thank you for taking the time to write your review of our property, your comments are very much valuedI also wanted to thank you for stay at Best value Inns, PortlandIt was indeed a pleasure having you stay with us and sharing your feedback regarding the experience at our hotelIt is always
disappointing to hear of our failures and particularly embarrassing for myself to learn that our systems and people failed to deliver on this occasionPlease accept my apologies for your unpleasant experienceI have noted with concern your comments with regards to door locks and safety of our guest in rooms which did not meet your expectationsThe matter has been taken up on a priority basis action has been initiated We have resident manager on site 24/7/to help you with your need if for some reason you are unable to reach them over the phone. Manager office is only steps away; if manger was aware of the issue in timely matter you could have been refunded the full amount. As you indicated whole town was busy due to oregonairshow! You picked this location because of cost effective price and location. Being informed of a problem presents an opportunity for us to fix it, which is very helpful to us. Thank you for your time and with Warm Regards, Rikin

Complaint: ***I am rejecting this response because: I have previously stated multiple times that the management could not be reached at 8:30pm when I tried to contact them due to concerns about the terrible conditions of the motelMy partner and I were legitimately scared to spend the night in that room because of the apparent unsavory activities that takes place in the rest of the rooms, and we tried endlessly and to no avail to find other boarding for the eveningThe management was unnecessarily rude and hostile when confronted about these issues, and I have no other choice than to demand restitution
Sincerely,*** ***