06/01/2016Dear Sir or Madam,This correspondence is in reference to the claim from Customer [redacted] regarding a refund for $33.94. {We have his whole email exchange on file if you need any verification.}[redacted] contacted us in November 2015 regarding an order. Unfortunately, we never received...
the check, nor an order in the mail, and there had been no deposit, So we advised him that sadly, he would need to send a new check and order.Our policy is to hold check orders for 14 days after deposit before release to the shipping department.[redacted] sent a new Check on December 1, 2015. We received it, and it was on hold and ready for release about December 17. [redacted] contacted us via email inquiring about his order on 12-16-16. We advised we were just about to release it. He became furious, and was quite upset when the CSR agent advised him of our "check hold" policy. He then requested a cancellation of the whole order and a refund.His refund check was sent 12/21/2015. He now contacted us on May 31,2016 and advised he has not received the refund check from December. We again sent him another refund check.[redacted] seems to have issues sending and receiving mail through the post office. We are aware that some post offices have less than reliable delivery and pickup. Hopefully he receives his new refund check. We can send the next check via certified mail if he does not receive this new envelope.Let us know if you have any further questions. Our files indicate that this customer case is closed and his refund has been sent (twice) as of May 2016.Sincerely,Tyler D
06/01/2016Dear Sir or Madam,This correspondence is in reference to the claim from Customer [redacted] regarding a refund for $33.94. {We have his whole email exchange on file if you need any verification.}[redacted] contacted us in November 2015 regarding an order. Unfortunately, we never received...
the check, nor an order in the mail, and there had been no deposit, So we advised him that sadly, he would need to send a new check and order.Our policy is to hold check orders for 14 days after deposit before release to the shipping department.[redacted] sent a new Check on December 1, 2015. We received it, and it was on hold and ready for release about December 17. [redacted] contacted us via email inquiring about his order on 12-16-16. We advised we were just about to release it. He became furious, and was quite upset when the CSR agent advised him of our "check hold" policy. He then requested a cancellation of the whole order and a refund.His refund check was sent 12/21/2015. He now contacted us on May 31,2016 and advised he has not received the refund check from December. We again sent him another refund check.[redacted] seems to have issues sending and receiving mail through the post office. We are aware that some post offices have less than reliable delivery and pickup. Hopefully he receives his new refund check. We can send the next check via certified mail if he does not receive this new envelope.Let us know if you have any further questions. Our files indicate that this customer case is closed and his refund has been sent (twice) as of May 2016.Sincerely,Tyler D
The check has been cashed.