Best Way Disposal

Hello, Generally, we don't give refunds on cancelled serviceThe reason we do not give refunds is because we have a cost of removing the container, and we do not charge a sign up feeBest Way Disposal will make an exception in this casePlease have the customer contact me directly at 317-850-and I will get the necessary information together to process the refund Thank you, Luke D [redacted] Administration Manager

The Guilford, Indiana area is serviced by [redacted] Indianapolis Division, the complaint made is not valid for the Burlington, KY DivisionFor this complaint to be properly addressed by those who actually service this account, this complaint should be withdrawn and remade via the Indianapolis area Revdex.com.Thank you, [redacted] Office ManagerBest Way DisposalD-Division

I have reviewed the customer's complaint, but it is our policy to not issue refunds I have attached a copy of the customer's most recent invoice where it clearly states in the text box to the right of "Please Pay This Amount" that "If service is canceled during a billing cycle, the customer will remain responsible for all charges for that cycle The customer will not be entitled to a refund." We do not hide this stipulation and it is clearly visible on all of our invoices Thank you,Martha B., Office Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me. Regards, [redacted] ***

I left a message for Mr*** but haven’t gotten a responseWe have it notated in our system that the container was full of dirt, and the truck was unable to lift the container due to weightWhen Mr*** called this in, we sent a truck to switch the container out but were unable to move the
container because it was too heavy to lift with the gate of our service truckThe customer was then instructed to please unload a portion of the dirt so we could serviceThat was the last contact we had with Mr***I’m still awaiting his call back so we can try to come to an agreement, but wanted to go ahead and get you an update
Let me know if you have any questions
Thank you,
Luke D***
Best Way Disposal
317-484-(Office)
*** (Cell)
www.bestway-disposal.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Mr*** called our office at 9:28am on 8/28/to address his complaint At no time do we ever tell a customer that we "might" call them back In fact, Mr*** received a call back from our Sales Manager, Jerry S***, at 2:20pm 8/28/to discuss his unhappiness with
the contract Mr*** disagreed with the terms of the contract, which he signed (attached.) MrS*** was told by Mr*** that on his copy of the contract it states that the contract would be for a period of months MrS*** told Mr*** that if he could send us a copy of his version of the contract showing the month service term, we would be more than happy to honor those terms, but that the copy we have on file does not state that change in service terms However, it was also explained to Mr*** that even if a copy of the contract showing a month service period were produced that per the terms of the contract he signed (see Page 2, Clause 2) he had already entered a second service period by not notifying us in writing via certified mail days before renewal date that he wished to terminate his agreement with Best Way Disposal and that his current service term would expire in April Mr*** then became belligerent using a very unprofessional tone as well as cursing at MrS*** MrS*** made the determination, which is within his purview, to discontinue Mr***'s service and told Mr*** that we would remove our container asap Mr*** then asked what he could then do for trash service, and MrS*** extended a further courtesy by telling Mr*** that we would wait to remove our container until Mr*** had made other arrangements Regarding Mr***'s claims that his billing is incorrect, I've attached a copy of Mr***'s Transaction History from his account and although Mr*** is billed on a monthly basis, he is not consistent in paying his invoice within our payment terms of Net days This delay in payment automatically generates a past due notice from our system I do not believe Best Way's billing practices are deceptive as Mr*** asserts as everything is stated clearly on the contract Mr*** signed as well as the monthly invoices sent to him The invoice Mr*** references as showing $owed was sent on 6/1/and it showed a previous balance of $for service originally invoiced on 5/1/and due on 5/25/and for current service of $due 6/25/ This was eventually paid on 7/13/ During that time another invoice was generated on 7/1/for $and due on 7/25/ Another invoice was generated on 8/1/for $and due on 8/25/bringing Mr***'s account balance to $ Mr*** made a payment on 8/4/of $which left a credit on his account of $which will apply forward to his invoice generated on 9/1/15.Unfortunately, I can not testify as to what Mr*** "thought" he was signing, only to the paper proof of what he DID sign

I spoke with *** ***, and Best Way Disposal agrees to remove the $fee, and will remove the box ASAP*** *** any myself agreed that the complaint had been resolved Thank you, Luke D***Best Way Disposal 317-484-ext

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the customer's complaint, but it is our policy to not issue refunds.  I have attached a copy of the customer's most recent invoice where it clearly states in the text box to the right of "Please Pay This Amount" that "If service is canceled during a billing cycle, the customer...

will remain responsible for all charges for that cycle.  The customer will not be entitled to a refund." We do not hide this stipulation and it is clearly visible on all of our invoices.   Thank you,Martha B., Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

The Guilford, Indiana area is serviced by [redacted] Indianapolis Division, the complaint made is not valid for the Burlington, KY Division. For this complaint to be properly addressed by those who actually service this account, this complaint should be withdrawn and remade via the...

Indianapolis area Revdex.com.Thank you,[redacted]Office ManagerBest Way DisposalD-Division

Again, my apologies to Ms. [redacted].  The compliance that our Customer Service Manager, Sierra, was referring to is due to the automation of service in that area.  The previous driver was violating safety protocol and company guidelines regarding pick up in that area.  The "special...

treatment" Sierra mentioned was not in any way a reference to the Christmas gift that Ms. [redacted] generously gave to the previous driver.  It was referring to us needing to have the driver move her garbage cart to a location where we could pick it up.  As you can see in the attached document carts must be placed at the curb line and our driver was reporting that the carts were being left several feet back from the curb near a tree line.  I apologize, again, that Ms. [redacted] did not receive notification from her driver that the carts were not in a location conducive to pick up and have notified our Operations Manager of the driver's failure to do so.  I believe that Ms. [redacted] misconstrued Sierra's intent during their conversation.  Sierra was privy to Ms. [redacted]'s prior complaint and the phone issue that our Dispatcher, Jason, had reported, so Sierra was taking steps to allow Ms. [redacted] to convey all of her concerns before responding.  Sierra was poised to offer a credit to Ms. [redacted], however, Ms. [redacted] became upset during their conversation and ended the call before Sierra could do so.  Sierra's intention was to be respectful and allow Ms. [redacted] to completely illustrate the issues/problems she was experiencing with service and not interrupt the customer.  Again, I apologize, that Ms. [redacted] took this as a failure to apologize or offer restitution.  Sierra would be very happy to offer a credit to Ms. [redacted] should she like to call our office to finish the conversation.  I am very sorry for the frustration Ms. [redacted] has felt regarding her service and we will do all in our power to make sure that she does not experience these or similar issues in the future.

Hello,  Generally, we don't give refunds on cancelled service. The reason we do not give refunds is because we have a cost of removing the container, and we do not charge a sign up fee. Best Way Disposal will make an exception in this case. Please have the customer contact me directly at...

317-850-6174 and I will get the necessary information together to process the refund.  Thank you,  Luke D[redacted] Administration Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]