Revdex.com
Case# ***
To Whom It May Concern
Mrs
*** has been
receiving excellent service from the beginningWe sell our
cars AS ISShe bought the car on March 12, for $4,On
March 21, Mrs*** called our dealership and said the car has
drained all of its fluids and to come pick it up and we did just thatThe
car was dropped at the mechanic to see what was wrong with itInitially, Mrs
*** failed to mention to us that she damaged the car by going
over the curb and sidewalkWhen the car was diagnosed, she was informed that
there are damages from impact under the car and she must have hit
something, she said she "went over the curb and the sidewalk"She
was informed of all the damages( Which include Engine and Oil Pan, Transmission
and Oil Pan, Radiator and Air Condition) that happened and she was also
informed that she is responsible financially for the repairs since we sell the
cars AS ISShe made the decision to fix the car and gave us a
verbal order to go ahead and fix itAll the parts that were replaced show
damaged caused by impactThe car was driving fine from purchase date until the
date she damaged the car Mrs***
does not want to pay for repairs on the damages she causedThe Car is at a
third party mechanic shopIt was explained to her that she needs to pay the
repairs which are discounted at a commercial rate and the towing It is
her responsibility to maintain her vehicle and repairsIf she decided to use a
recommended shops, she is responsible financially for repairsAs she
mentioned, she called and asked us to come pick up the car and she was informed
with the damages (when she mentioned she went over the sidewalk) and gave an order to repair the carShe is
refusing payment to the repair shop and for towing and we have nothing to do
with that
Thanks,
Management
US Auto Group Inc
Office: 832-804-Fax: [email protected]
Went there purchased a Chrysler 300, broke down less than 24/ hours they said they will fix it and months went by and no call no Nothing. Dissapointed will not recommend nobody to go took the money and we asked can we get our money back and no response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I did not authorize repairs and did not file with insurance because I was not in an accident.
Regards,
One of the BEST car buying experiences of my life! I've owned over 40 vehicles in my driving career. They made it happen for me; put me in the perfect/exact vehicle I was looking for without having to "settle" for something I really didn't want. Owner Lee [redacted] & Salesman Jimmy [redacted] were more than accommodating & made it with a down payment & affordable monthly payments. Unlike a lot of other dealers in town trying to take advantage of those with less than perfect credit sometimes due to circumstances beyond their control (i.e. divorces, etc). HIGHLY RECOMMENDED! Thank you!
Revdex.com
Case# ***
To Whom It May Concern
Mrs
*** has been
receiving excellent service from the beginningWe sell our
cars AS ISShe bought the car on March 12, for $4,On
March 21, Mrs*** called our dealership and said the car has
drained all of its fluids and to come pick it up and we did just thatThe
car was dropped at the mechanic to see what was wrong with itInitially, Mrs
*** failed to mention to us that she damaged the car by going
over the curb and sidewalkWhen the car was diagnosed, she was informed that
there are damages from impact under the car and she must have hit
something, she said she "went over the curb and the sidewalk"She
was informed of all the damages( Which include Engine and Oil Pan, Transmission
and Oil Pan, Radiator and Air Condition) that happened and she was also
informed that she is responsible financially for the repairs since we sell the
cars AS ISShe made the decision to fix the car and gave us a
verbal order to go ahead and fix itAll the parts that were replaced show
damaged caused by impactThe car was driving fine from purchase date until the
date she damaged the car Mrs***
does not want to pay for repairs on the damages she causedThe Car is at a
third party mechanic shopIt was explained to her that she needs to pay the
repairs which are discounted at a commercial rate and the towing It is
her responsibility to maintain her vehicle and repairsIf she decided to use a
recommended shops, she is responsible financially for repairsAs she
mentioned, she called and asked us to come pick up the car and she was informed
with the damages (when she mentioned she went over the sidewalk) and gave an order to repair the carShe is
refusing payment to the repair shop and for towing and we have nothing to do
with that
Thanks,
Management
US Auto Group Inc
Office: 832-804-Fax: [email protected]
Went there purchased a Chrysler 300, broke down less than 24/ hours they said they will fix it and months went by and no call no Nothing. Dissapointed will not recommend nobody to go took the money and we asked can we get our money back and no response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I did not authorize repairs and did not file with insurance because I was not in an accident.
Regards,
One of the BEST car buying experiences of my life! I've owned over 40 vehicles in my driving career. They made it happen for me; put me in the perfect/exact vehicle I was looking for without having to "settle" for something I really didn't want. Owner Lee [redacted] & Salesman Jimmy [redacted] were more than accommodating & made it with a down payment & affordable monthly payments. Unlike a lot of other dealers in town trying to take advantage of those with less than perfect credit sometimes due to circumstances beyond their control (i.e. divorces, etc). HIGHLY RECOMMENDED! Thank you!