We are deeply sorry and regret the incident which occurredWe have taken measures to make sure this type of situation never occurs againWhile trying to resolve the A/C situation, things were said in the heat of argument between both partiesWe would like to apologize from our endWe were doing
our best to resolve the situationGuest had asked us to replace the unit that late at night, which was just not possibleBut again we are sorry about the situation escalatingWe would also like to let you know the guests were not charged for any nights that they did not stayOne of our employees spoke with the guest after the incidentShe apologized to him and we physically mailed them the receipts for the roomsAgain the guest was not charged for the night of the incident, or any other nights there afterWe would be happy to provide receipts if neededThank you Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
We are deeply sorry and regret the incident which occurredWe have taken measures to make sure this type of situation never occurs againWhile trying to resolve the A/C situation, things were said in the heat of argument between both partiesWe would like to apologize from our endWe were doing
our best to resolve the situationGuest had asked us to replace the unit that late at night, which was just not possibleBut again we are sorry about the situation escalatingWe would also like to let you know the guests were not charged for any nights that they did not stayOne of our employees spoke with the guest after the incidentShe apologized to him and we physically mailed them the receipts for the roomsAgain the guest was not charged for the night of the incident, or any other nights there afterWe would be happy to provide receipts if neededThank you Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***