Best Western Beachside Inn

We are aware of the concern this guest had brought to our attention at their departureWe take “health-risk" issues very seriously and have researched this event thoroughlyOur guest felt there was a leak at the time, which we were unable to determine or repeat since the date in questionUpon immediate inspection of the room we were able to determine a slight dampness below the sink, which dried completely within hourWe were also unable to find or hear about a leak since the eventImmediately after the incident, my chief engineer personally attempted to recreate the leak with bucketed water (given the drought tap water was not run) and was unsuccessful as wellWe have since also looked under the carpet and checked the floorboards for mold, mildew or any residual water damage and have also found noneAgain, I repeat we take “health-risk” issues very seriously, as we report to Best Western International as well as the ownership group regularly to report potential issues, and we have been extremely effective in preventing any issues that might endanger our guestsPlease let me know if I can be of any further assistance regarding this matterThank you, H [redacted] General Manager

We are aware of the concern this guest had brought to our attention at their departureWe take “health-risk" issues very seriously and have researched this event thoroughly.Our guest felt there was a leak at the time, which we were unable to determine or repeat since the date in questionUpon
immediate inspection of the room we were able to determine a slight dampness below the sink, which dried completely within hourWe were also unable to find or hear about a leak since the eventImmediately after the incident, my chief engineer personally attempted to recreate the leak with bucketed water (given the drought tap water was not run) and was unsuccessful as well.We have since also looked under the carpet and checked the floorboards for mold, mildew or any residual water damage and have also found none.Again, I repeat we take “health-risk” issues very seriously, as we report to Best Western International as well as the ownership group regularly to report potential issues, and we have been extremely effective in preventing any issues that might endanger our guests.Please let me know if I can be of any further assistance regarding this matter.Thank you,H*** *** General Manager

We are aware of the concern this guest had brought to our attention at their...

departure. We take “health-risk" issues very seriously and have researched this event thoroughly.
Our guest felt there was a leak at the time, which we were unable to determine or repeat since the date in question. Upon immediate inspection of the room we were able to determine a slight dampness below the sink, which dried completely within 1 hour. We were also unable to find or hear about a leak since the event. Immediately after the incident, my chief engineer personally attempted to recreate the leak with bucketed water (given the drought tap water was not run) and was unsuccessful as well.
We have since also looked under the carpet and checked the floorboards for mold, mildew or any residual water damage and have also found none.
Again, I repeat we take “health-risk” issues very seriously, as we report to Best Western International as well as the ownership group regularly to report potential issues, and we have been extremely effective in preventing any issues that might endanger our guests.
Please let me know if I can be of any further assistance regarding this matter.
Thank you,
H[redacted]
General Manager

Review: The room we stayed in - room #203 had a leak under the sink and the room was humid and the carpet was wet from the leak. The business refused to compensate for the issue because they claimed they fixed the problem. Someone should also inspect under the carpet to ensure there are no mold.Desired Settlement: Partial refund for the water problems in the room. Also I would like for someone to inspect the room to ensure us and others staying at the location do not et exposed to things that are hazardous to our health.

Business

Response:

We are aware of the concern this guest had brought to our attention at their departure. We take “health-risk" issues very seriously and have researched this event thoroughly.Our guest felt there was a leak at the time, which we were unable to determine or repeat since the date in question. Upon immediate inspection of the room we were able to determine a slight dampness below the sink, which dried completely within 1 hour. We were also unable to find or hear about a leak since the event. Immediately after the incident, my chief engineer personally attempted to recreate the leak with bucketed water (given the drought tap water was not run) and was unsuccessful as well.We have since also looked under the carpet and checked the floorboards for mold, mildew or any residual water damage and have also found none.Again, I repeat we take “health-risk” issues very seriously, as we report to Best Western International as well as the ownership group regularly to report potential issues, and we have been extremely effective in preventing any issues that might endanger our guests.Please let me know if I can be of any further assistance regarding this matter.Thank you,H[redacted] General Manager