Best Western Gainesville

Good Afternoon Mr [redacted] I spoke with the Best Western Rewards team, and they have authorized us to make an exception and post points after checkout, due to your unique circumstances How many nights did you want to cover using BWR points? Each night would be equal to 20,points so you would be able to cover up to nights of your stay using your BWR points I will be able to process this as soon as I receive your responsePlease be aware that even with the approval of the Best Western Rewards team, no changes can be made more than days after your stay-date, so please contact me as soon as possibleI can be reached by phone at [redacted] or by email at [redacted] Have a great day, [redacted] Rooms Division ManagerBEST WESTERN Gateway GrandNW 97th BlvdGainesville, FL

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning Mr. [redacted]
We appreciate you staying with the BEST WESTERN Gateway Grand. I am sorry that we did not exceed your expectations for this stay. While we are happy to honor the $64.00 rate for stays of 14 days or more, we cannot offer it for stays less than 14 days. If a guest cannot...

meet the 14 day requirement agreed upon during the reservation process, the rate defaults to our standard daily rate. Over the course of your stay, the standard rate was $129.00/night, which lead to the charge of $1,413.90 after tax. After doing some quick calculations, I see that your rate would have been less if you had paid for the full 14 days and kept your extended stay rate, rather than checking out after 10 days. If you'd like, I'd be happy to offer you the total charge you would have received for staying the full 14 days, which would have been $994.56 after tax. If you would like to take advantage of this offer, please contact me at ###-###-#### or via e-mail at [redacted] and I will reverse the difference of $419.34 to your card.
Regarding your rewards points, per the Best Western International standards, reservations using the Best Western Rewards points must be made in advance by either contacting the Rewards department at ###-###-#### or on the website at www.bestwestern.com/rewards. We apologize for any inconvenience this caused.
Please let me know if there is any further assistance I can provide. Have a great day,
[redacted]

Good Afternoon Mr. [redacted]
I spoke with the Best Western Rewards team, and they have authorized us to make an exception and post points after checkout, due to your unique circumstances.
How many nights did you want to cover using BWR points? Each night would be equal to 20,000 points so you would be able to cover up to 4 nights of your stay using your BWR points.
I will be able to process this as soon as I receive your response. Please be aware that even with the approval of the Best Western Rewards team, no changes can be made more than 30 days after your stay-date, so please contact me as soon as possible. I can be reached by phone at [redacted] or by email at [redacted]
Have a great day,
[redacted]Rooms Division ManagerBEST WESTERN Gateway Grand4200 NW 97th BlvdGainesville, FL 32606