Best Western Gateway International Hotel

The hallways to the rooms were littered with trash The room refrigerator had mold or something disgusting in itThis place is very out dated! The sheets had to be changed on beds, toilet backed up and had to be plunged as soon as I arrived When maintenance plunged the toilet, he dripped the nasty toilet water on the floor all the way out the door Then the toilet ran all night The sink in the room backed up and gurgled up black smelly stuff, there was multiple pieces of hair in the tub The room looked as though they do regularly run the vacuum Requested fresh towels around 11:30pm and did not receive them until 2am because they ran out The room door was so old it didn't close on it's own had to slam it Stains on walls throughout facility The room had a moldy smell, terrible place to stay They took $off the room but I feel the room should've been free considering I could not rest properly or feel comfortable in my room with all the issues Felt really dirty and c

We reserved a block of 20+ rooms for my annual family reunion that lasts daysI was hesitant about securing rooms at this location because of the poor reviews I read online but was assured by the sales team that the past problems of the hotel would not affect our eventI was told that the hotel was undergoing a "renovation" and everything would be new for our eventMy family encountered problems immediately upon their arrivalOn top of that, there were no visible renovations done to the hotelSpecifically, the carpet in the banquet room was shredded and very old
My cousin had reserved a wheelchair for my disabled auntWhen they arrived at the hotel, they were told that they didn't have the wheelchair that was reserved AND they didn't know where an available wheelchair wasShe was literately told, "The wheelchair is in the building, we just don't know where." And the wheelchair was not located during the 4-day stayWhich means the men in my family had a carry my aunt aroun