Best Western Grants Pass Inn Reviews (4)
Best Western Grants Pass Inn Rating
Address: 111 NE Agness Ave, Grants Pass, Oregon, United States, 97526-3901
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Customer complained about room *** I personally checked that room and found nothing in the shower, no mold and no stains on the carpet The customer's request is denied This customer has been marked as undesirable and is not allowed to stay at our hotel The customer stayed nights in room [redacted] and never once complained Again, there were no stains on the carpet
Complaint: ***
I am rejecting this response because:The hotel is lyingI complained about both roomsBoth room were terribleI tried to contact management onsite , they still have never communicated with or to me. The mold and cleanliness need attention before serious health issues happen
Ms. [redacted] checked out after 4pm on 8/11/15, she was advised by Kelly C[redacted], our GM, that they would be charged for that day as check out time is 11:00 am. We refunded the 3rd night in the amount of $148.49 on 10/21/15 and she was informed.
Customer complained about room [redacted]. I personally checked that room and found nothing in the shower, no mold and no stains on the carpet. The customer's request is denied. This customer has been marked as undesirable and is not allowed to stay at our hotel. The customer stayed...
2 nights in room [redacted] and never once complained. Again, there were no stains on the carpet.