Best Western Hotel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

From: [redacted] Date: Tue, Feb 7, at 9:AMSubject: complaint # [redacted] has been resolvedTo: [email protected] Revdex.com, I'm very happy to say that the business in question has resolved the complaint to my satisfactionThey've issued a full refund(If this is due to your intervention, thank you!)Is there a way that I can either withdraw the complaint, or indicate on the record that it was successfully resolved by the company?Thanks again, *** -- [redacted] www[redacted] .comConnect with me on[redacted] +

From: [redacted]<[redacted].[redacted].com>Date: Tue, Feb 7, 2017 at 9:22 AMSubject: complaint #[redacted] has been resolvedTo: [email protected] Revdex.com, I'm very happy to say that the business in question has resolved the complaint to my satisfaction. They've issued a full...

refund. (If this is due to your intervention, thank you!)Is there a way that I can either withdraw the complaint, or indicate on the record that it was successfully resolved by the company?Thanks again, [redacted] -- [redacted]www.[redacted].comConnect with me on...[redacted]+

Mr. [redacted] contacted Carozza's Service Center by phone for an estimate on the installation of a complete clutch kit that he had purchased and deciding after thinking about the repairs of a 22 yr old truck clutch assembly and slave cylinder being more than he wanted to handle at home. This is...

what he stated after his rebuilding of the steering column and bearings that this job was more than he wanted to tackle. Carozza's Service Center at this time priced Mr. [redacted] the labor only . He was told very specifically that this truck being a 1995 Ford there could be extra expenses due to excessive rust and worn parts. The installation price would be an estimated $500.00 plus any unknown rusted or broken components that would be added cost at that time. Mr. [redacted] agreed to these conditions. At this time he was being very to the point and straight forward with his language and his automotive knowledge. He has also self proclaimed that he runs 17 shops nationwide in the automotive field and he trains his people to ask all the right questions as per his own statements. This is another conflicting and confusing facts about Mr. [redacted] contesting of our signed agreement . Our work was completed in a professional time and fashion. The clutch system installed works  perfectly and as per factory specifications . This is exactly what our agreement and repair orders states and agreed upon.  This 1995 Ford F-150 truck has several concerns as you can imagine a 22 year old work truck would have. Mr. [redacted] had several boxes of what looked to be different types of parts in the front of his truck. I assumed these parts were purchased for future work that he had planned to also do himself. In my learning several days after his picking up the vehicle that he had a potential problem that was unrelated to our agreed repair . Mr. [redacted] visited our repair shop on 11-21-2017 and was seeming to be very angry and confused as to the clutch replacement of his request. I was not in the office at the time of his return. I was immediately notified that there was a customer that was angry and confused about his bill and or his possible needed repairs. I personally called and reached out to Mr. [redacted] , invited him back to the office to discuss the matter. When he returned I could tell right away that Mr. [redacted] was in fact angry and this situation would have to be defused. We began to discuss once again having our facility complete a professional diagnosis of a possible engine misfire problems, front suspension problems, and oil leaks or any other concerns that he may have. He was extremely adamant about going on a test drive immediately, I could not do this at that time. I would have had my technician ride with him but he stormed out. This whole situation should be very cut and dry. Mr. [redacted] called for an estimate on replacing a clutch kit and slave cylinder of which he had already purchased and diagnosed,  was given a fair estimate and the work was agreed upon and completed exactly as requested. I strongly believe this man is painting a picture of being the victim but that is far from the truth. I have full faith in the Revdex.com and our 17 years plus in business in the same location and being an accredited business speaks for itself. I value all our customers and I as an owner strongly believe this was a fair and honest deal that rewards no refund. This was our first and only dealing with Mr. [redacted]. I would like to personally reach out to him at this time and say I would be glad to complete any diagnostics on this vehicle but make it known that their is a $75.00 diagnostic fee. Sincerely,David S. C[redacted]Carozza's Service Center, Owner Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

There has been no direct contact to me from Carozza's since I left their place of business as a way to resolve anything with me. He made mention of a diagnostic being done in his report back to you for $75, and as a professional, this should have been done before they ever performed the work, but was never offered. I am far from perfect but I do know one thing, if I went into a Doctor and said that I broke my ankle because that's the feeling I had, would he immediately do the surgery for a broken ankle or would he diagnose it himself first? If I went into a Dentist and said that I have a whole lot of pain and feel that my wisdom teeth need pulled, would they immediately pull my wisdom teeth or would they first diagnose it for themselves first? To do a diagnostic test now does not solve where we are at this point, so again, no, he has offered no solution to solving my concerns. Thank you for your time!

Review: [redacted] School paid one night for my family and I to stay there because we were touring their school the next morning this was May 18th into May 19th. We checked out on May 19th at 7am and never returned back to the hotel. We went straight home after our tour was over. The hotel charged my bank account with a $65.49 refund on July 11th, there is no charge of $65.49 on any of my other bank statements. and then on July 14th they charged my account $130.98. I called the hotel and was told that [redacted] did pay for the 1st night but not the 2nd night?? I didn't spend 2 nights there, I spent 1 night there. I never recieved a bill at check out for this "extra" night. I called the hotel and they said they would investigate this matter and call me back. This charge has bounced my checking account and is costing me close to $150 in bounce charges because of this. They can check their security cameras because they will see me check out at 7am and will never see me EVER re-enter that building for anything! Who knows how many other people they have done this to.Desired Settlement: I want the $130.98 refunded back to me and all my bank bounce charges paid.