Best Western Inn and Suites

Dear [redacted] , I received your letter regarding the above complaint ID for [redacted] Our office has been in contact with the guest and offered him Rewards points in which he declinedWe advised the guest should he change his mind to please contact us again so we can issue the pointsPlease let me know if you require anything furtherThank you and have a wonderful day! [redacted] | Lead | Customer Care Best Western International [redacted] Stay with people who careFind Us! [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * This email is only for the use of the intended recipientAny unauthorized use or distribution is prohibitedIf you received this email in error, please reply to the sender and destroy all copies of the email

Dear [redacted],
 
I received your letter regarding the above complaint ID for [redacted].
Our office has been in contact with the guest and offered him 6500 Rewards points in which he declined.
We advised the guest should he change his...

mind to please contact us again so we can issue the points.
Please let me know if you require anything further.
Thank you and have a wonderful day!
 
 
 
[redacted] | Lead | Customer Care
Best Western International 
[redacted]
[redacted]
Stay with people who care.
Find Us!
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Our Response: Our business involves caring for living beings and therefore we take our business seriously.  When customer had filled out online paperwork listing herself as the emergency contact I...

communicated with her telling her that she could not list herself as an emergency contact.  I explained that in the case of an emergency(such as the death of the owner of the animals in out care) we would need a contact number of someone who could make decisions concerning the continued care of their pets.  Customer stated she would not provide us that information as it was private and should an emergency arise she could be contacted.  I then told customer we would be unable to care for her pets.  We will not provide care to anyone who will not provide a emergency contact.  This has never been a issue before.  We do reserve the right to refuse service to anyone who does not comply with our policies.

Dear [redacted],
 
I received your letter regarding the above complaint ID for [redacted].
Our office has been in contact with the guest and offered him 6500 Rewards points in which he declined.
We advised the guest should he change his...

mind to please contact us again so we can issue the points.
Please let me know if you require anything further.
Thank you and have a wonderful day!
 
 
 
[redacted] | Lead | Customer Care
Best Western International 

Stay with people who care.
Find Us!
[redacted] 
This email is only for the use of the intended recipient. Any unauthorized use or distribution is prohibited. If you received this email in error, please reply to the sender and destroy all copies of the email.