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Best Western Inn & Suites of Sun City

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Best Western Inn & Suites of Sun City Reviews (3)

I do see the Guest did pay through a price line. I did refund him back the $53.89 on 03/03/2016.

I do see the Guest did pay through a price line. I did refund him back the $53.89 on 03/03/2016.

Review: The Best Western Inn & Suites in Sun City, AZ fraudulently charged my credit card for an overnight stay when I had already pre-paid for the stay via Priceline.com. The date of my stay was 01-28-2016. The amount of the fraudulent charge was $53.89. I have contacted the hotel three different times, talked with two different front desk clerks, and left two separate voicemails for the General Manager. I have received return no call from the General Manager nor have I received any refund to my credit card. I filed a complaint online with the Best Western corporate customer service department of Best Western and received no action towards my complaint. I called Best Western corporate customer service today and was given a file number. I am following up the complaint to Best Western with this complaint.Desired Settlement: The Best Western Inn & Suites in Sun City, AZ needs to immediately issue a full credit for the fraudulent charge in the amount of $53.89 to my credit card and they need to remit proof that the credit was issued to my credit card.

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Response:

I do see the Guest did pay through a price line. I did refund him back the $53.89 on 03/03/2016.

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Address: 11201 Grand Ave, Youngtown, Arizona, United States, 85363-1014

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