Billed for smoking charge and did not smoke in room I came to Lubbock, TX on June to visit family and did not have a reservation anywhere and I was shopping around various hotels in that area on I-I came across the BW Plus Lubbock Windsor Inn, front desk very helpful and even showed me facilties that we could use and even a roomI was highly impressed and decided to make our stay thereI booked for nights for me and my son, whom is years oldI even paid extra so that my daughter who has moved back to Lubbock recently and my granddaugher, who is years old could stay nights alsoI was told I would just have to pay for my daughter and not my granddaughterI was informed of charges on this and that was not a problem Well we had a very nice stay and good experience with all of the hotel staff for almost the whole week we where thereI was very impressedBreakfast was extremely good alsoNow here is where problem starts, on the day we checked outI was given in
Dirty bedding and rude front desk clerk I scheduled a room for two of our employees for a job in Lubbock for the weekMy employee texted me a picture shortly after he arrived (approx5:15pm on Monday July 7th 2016) of stained bedding I called the front desk at 5:40pm and spoke with [redacted] I explained the situation and she rudely said "The guest can either be moved to another room or they can come downstairs and check out...our choice." She wouldn't send anyone to bring up new bedding or anything She was very unconcerned and acted like I was bothering her My employee didn't want any confrontation so he just didn't use the bedding that night, the next morning he left a note for house keeping to address the problem and asked if they would please change the bedding...the note was ignored I called regarding that issue and he had house keeping come in every other day and they chose not to deal with the problem We will no longer be booking anything with Best Western as they d
Defective Room and unwillingness to find another room or refund On Saturday, June 4, I arrived at the Best Western Windsor Inn in Lubbock, TX at approximately hoursI checked into the room (reserved online) with my mother and petsI used a credit card (ending [redacted] to register for the room, agreeing to the rate of $with $pet fee and applicable taxesWe were assigned to room and began to move the pets and personal items into the roomWhen we moved in the second pet and came back to the room for the remaining item, we noticed that the second pet was missingWe searched all over the room and could not find the petI went to the front desk to ask the receptionist ( [redacted] is the name I remember) for helpI stated that I could not find my pet and asked if there was some hidden spots or if she could helpShe stated that her worker (male unknown name) was in the back taking a test and she couldn't leave the front desk unattendedAt this time my mother ca
Dirty bedding and rude front desk clerk
I scheduled a room for two of our employees for a job in Lubbock for the weekMy employee texted me a picture shortly after he arrived (approx5:15pm on Monday July 7th 2016) of stained bedding I called the front desk at 5:40pm and spoke with *** I explained the situation and she rudely said "The guest can either be moved to another room or they can come downstairs and check out...our choice." She wouldn't send anyone to bring up new bedding or anything She was very unconcerned and acted like I was bothering her My employee didn't want any confrontation so he just didn't use the bedding that night, the next morning he left a note for house keeping to address the problem and asked if they would please change the bedding...the note was ignored I called regarding that issue and he had house keeping come in every other day and they chose not to deal with the problem We will no longer be booking anything with Best Western as they d
Erroneous $Charge
I stayed at the Best Western Windsor Inn in Lubbock, TX on 4/27/I received a checkout statement for the correct room amountWhen I received my credit card statement, there was an additional $charge in it for the same nightI called the hotel directly about the charge and was told there was a missing soap dishThis is wrong and dishonest on the part of the hotel staff or housekeepingI have no need of a soap dish and hate themthey leave slimy messesI am furious at this accusation and charge
The lady at the front desk photo copied my debit card and was giving multiple people master keys to their rooms
I bought a room at the best western Windsor inn in Lubbock tx for the night of August 7, through *** lady at the front desk tried of my cards for the damages deposit and couldn't get them to workI could see the money in my bank account and knew it was thereShe then photo copied my debit cardWhile all of this was happening a man came up to the counter and said his room key wasn't workingShe gets a key out of a drawer and hands it to him and says this is a master it should workI got my key and went to my roomMy key didn't work eitherI went back and she gave me a master key too! She told me I don't know why all of these keys aren't working tonightThere's no telling how many people had them! I finally got into the room and the lock was very flimsy and made me feel uncomfortable since I was alone without my husband with our week old daughterI l
I checked in to the hotel on Friday 04/15/I noticed on the bill it only had two adultsI immediatly spoke to the check in clerk Letciaand told her I had three childrendaughter 11, two boys and I also told her that I had two extra girls but there mother was on her way to pick them upView the videoShe said that was fineThe girls I brought have divorced parents and we went to Lubbock for a twirling competion so we brought the girls so they could spend time with their momBoth girls left Friday night with momSatafter competion the mom, stepdad and two girls came to the hotel to visit as well as my stepdaughter and boyfriendWe swam in the pool and ordered pizza and at in the lobbyLeticia was great she sat and visited with usEveryone left Saturday night as wellThe only people who stayed in the room the entire weekend was myself, husband and three childrenWe left Sunday the girls mom brought them back to us that morningWe left had lunch with friends and
Billed for smoking charge and did not smoke in room
I came to Lubbock, TX on June to visit family and did not have a reservation anywhere and I was shopping around various hotels in that area on I-I came across the BW Plus Lubbock Windsor Inn, front desk very helpful and even showed me facilties that we could use and even a roomI was highly impressed and decided to make our stay thereI booked for nights for me and my son, whom is years oldI even paid extra so that my daughter who has moved back to Lubbock recently and my granddaugher, who is years old could stay nights alsoI was told I would just have to pay for my daughter and not my granddaughterI was informed of charges on this and that was not a problem
Well we had a very nice stay and good experience with all of the hotel staff for almost the whole week we where thereI was very impressedBreakfast was extremely good alsoNow here is where problem starts, on the day we checked outI was given in
Found a large stain on the mattress pad in #Informed the front office staff and was placed in room #Charged for stains I did not incur
I checked into the hotel at 4:35pm on September 16, 2016, laid my stuff down and left to get something to eatI returned for a few minutes and then left again to meet a friendWhen I returned at 7pm, I started to unwind, I pulled the sheets back and noticed they looked dingyTook the sheet off the bed and noticed a big dry with what looked like a urine stainI proceeded to take a picture of the stainDisgusted, I told the front clerk and showed her the pictureShe texted the picture to her managerShe then moved me to another roomThe room was better and I didn't see anything wrong with the sheets or mattress padWhen I went downstairs that same night to use the internet, the guy that works night shift told me he heard about it and housekeeping said the sheets weren't like that that morning
The rest of the stay for fineI che
Defective Room and unwillingness to find another room or refund
On Saturday, June 4, I arrived at the Best Western Windsor Inn in Lubbock, TX at approximately hoursI checked into the room (reserved online) with my mother and petsI used a credit card (ending *** to register for the room, agreeing to the rate of $with $pet fee and applicable taxesWe were assigned to room and began to move the pets and personal items into the roomWhen we moved in the second pet and came back to the room for the remaining item, we noticed that the second pet was missingWe searched all over the room and could not find the petI went to the front desk to ask the receptionist (*** is the name I remember) for helpI stated that I could not find my pet and asked if there was some hidden spots or if she could helpShe stated that her worker (male unknown name) was in the back taking a test and she couldn't leave the front desk unattendedAt this time my mother ca
Billed for smoking charge and did not smoke in room I came to Lubbock, TX on June to visit family and did not have a reservation anywhere and I was shopping around various hotels in that area on I-I came across the BW Plus Lubbock Windsor Inn, front desk very helpful and even showed me facilties that we could use and even a roomI was highly impressed and decided to make our stay thereI booked for nights for me and my son, whom is years oldI even paid extra so that my daughter who has moved back to Lubbock recently and my granddaugher, who is years old could stay nights alsoI was told I would just have to pay for my daughter and not my granddaughterI was informed of charges on this and that was not a problem Well we had a very nice stay and good experience with all of the hotel staff for almost the whole week we where thereI was very impressedBreakfast was extremely good alsoNow here is where problem starts, on the day we checked outI was given in
Dirty bedding and rude front desk clerk I scheduled a room for two of our employees for a job in Lubbock for the weekMy employee texted me a picture shortly after he arrived (approx5:15pm on Monday July 7th 2016) of stained bedding I called the front desk at 5:40pm and spoke with [redacted] I explained the situation and she rudely said "The guest can either be moved to another room or they can come downstairs and check out...our choice." She wouldn't send anyone to bring up new bedding or anything She was very unconcerned and acted like I was bothering her My employee didn't want any confrontation so he just didn't use the bedding that night, the next morning he left a note for house keeping to address the problem and asked if they would please change the bedding...the note was ignored I called regarding that issue and he had house keeping come in every other day and they chose not to deal with the problem We will no longer be booking anything with Best Western as they d
Defective Room and unwillingness to find another room or refund On Saturday, June 4, I arrived at the Best Western Windsor Inn in Lubbock, TX at approximately hoursI checked into the room (reserved online) with my mother and petsI used a credit card (ending [redacted] to register for the room, agreeing to the rate of $with $pet fee and applicable taxesWe were assigned to room and began to move the pets and personal items into the roomWhen we moved in the second pet and came back to the room for the remaining item, we noticed that the second pet was missingWe searched all over the room and could not find the petI went to the front desk to ask the receptionist ( [redacted] is the name I remember) for helpI stated that I could not find my pet and asked if there was some hidden spots or if she could helpShe stated that her worker (male unknown name) was in the back taking a test and she couldn't leave the front desk unattendedAt this time my mother ca
Dirty bedding and rude front desk clerk
I scheduled a room for two of our employees for a job in Lubbock for the weekMy employee texted me a picture shortly after he arrived (approx5:15pm on Monday July 7th 2016) of stained bedding I called the front desk at 5:40pm and spoke with *** I explained the situation and she rudely said "The guest can either be moved to another room or they can come downstairs and check out...our choice." She wouldn't send anyone to bring up new bedding or anything She was very unconcerned and acted like I was bothering her My employee didn't want any confrontation so he just didn't use the bedding that night, the next morning he left a note for house keeping to address the problem and asked if they would please change the bedding...the note was ignored I called regarding that issue and he had house keeping come in every other day and they chose not to deal with the problem We will no longer be booking anything with Best Western as they d
Erroneous $Charge
I stayed at the Best Western Windsor Inn in Lubbock, TX on 4/27/I received a checkout statement for the correct room amountWhen I received my credit card statement, there was an additional $charge in it for the same nightI called the hotel directly about the charge and was told there was a missing soap dishThis is wrong and dishonest on the part of the hotel staff or housekeepingI have no need of a soap dish and hate themthey leave slimy messesI am furious at this accusation and charge
The lady at the front desk photo copied my debit card and was giving multiple people master keys to their rooms
I bought a room at the best western Windsor inn in Lubbock tx for the night of August 7, through *** lady at the front desk tried of my cards for the damages deposit and couldn't get them to workI could see the money in my bank account and knew it was thereShe then photo copied my debit cardWhile all of this was happening a man came up to the counter and said his room key wasn't workingShe gets a key out of a drawer and hands it to him and says this is a master it should workI got my key and went to my roomMy key didn't work eitherI went back and she gave me a master key too! She told me I don't know why all of these keys aren't working tonightThere's no telling how many people had them! I finally got into the room and the lock was very flimsy and made me feel uncomfortable since I was alone without my husband with our week old daughterI l
I checked in to the hotel on Friday 04/15/I noticed on the bill it only had two adultsI immediatly spoke to the check in clerk Letciaand told her I had three childrendaughter 11, two boys and I also told her that I had two extra girls but there mother was on her way to pick them upView the videoShe said that was fineThe girls I brought have divorced parents and we went to Lubbock for a twirling competion so we brought the girls so they could spend time with their momBoth girls left Friday night with momSatafter competion the mom, stepdad and two girls came to the hotel to visit as well as my stepdaughter and boyfriendWe swam in the pool and ordered pizza and at in the lobbyLeticia was great she sat and visited with usEveryone left Saturday night as wellThe only people who stayed in the room the entire weekend was myself, husband and three childrenWe left Sunday the girls mom brought them back to us that morningWe left had lunch with friends and
Billed for smoking charge and did not smoke in room
I came to Lubbock, TX on June to visit family and did not have a reservation anywhere and I was shopping around various hotels in that area on I-I came across the BW Plus Lubbock Windsor Inn, front desk very helpful and even showed me facilties that we could use and even a roomI was highly impressed and decided to make our stay thereI booked for nights for me and my son, whom is years oldI even paid extra so that my daughter who has moved back to Lubbock recently and my granddaugher, who is years old could stay nights alsoI was told I would just have to pay for my daughter and not my granddaughterI was informed of charges on this and that was not a problem
Well we had a very nice stay and good experience with all of the hotel staff for almost the whole week we where thereI was very impressedBreakfast was extremely good alsoNow here is where problem starts, on the day we checked outI was given in
Found a large stain on the mattress pad in #Informed the front office staff and was placed in room #Charged for stains I did not incur
I checked into the hotel at 4:35pm on September 16, 2016, laid my stuff down and left to get something to eatI returned for a few minutes and then left again to meet a friendWhen I returned at 7pm, I started to unwind, I pulled the sheets back and noticed they looked dingyTook the sheet off the bed and noticed a big dry with what looked like a urine stainI proceeded to take a picture of the stainDisgusted, I told the front clerk and showed her the pictureShe texted the picture to her managerShe then moved me to another roomThe room was better and I didn't see anything wrong with the sheets or mattress padWhen I went downstairs that same night to use the internet, the guy that works night shift told me he heard about it and housekeeping said the sheets weren't like that that morning
The rest of the stay for fineI che
Defective Room and unwillingness to find another room or refund
On Saturday, June 4, I arrived at the Best Western Windsor Inn in Lubbock, TX at approximately hoursI checked into the room (reserved online) with my mother and petsI used a credit card (ending *** to register for the room, agreeing to the rate of $with $pet fee and applicable taxesWe were assigned to room and began to move the pets and personal items into the roomWhen we moved in the second pet and came back to the room for the remaining item, we noticed that the second pet was missingWe searched all over the room and could not find the petI went to the front desk to ask the receptionist (*** is the name I remember) for helpI stated that I could not find my pet and asked if there was some hidden spots or if she could helpShe stated that her worker (male unknown name) was in the back taking a test and she couldn't leave the front desk unattendedAt this time my mother ca