Revdex.com: I have no reason to be dishonest about something serious as a hot water heaterAs a homeowner and mother of small children I was patient, yet I called several times to check the status of the products and to be scheduled I contacted [redacted] and the company in which the parts were ordered [redacted] quoted to me what was called in and reported by Shawn on both visitsThere may be some confusion between the owner and his employee, but there is no confusion on my end I have done my research I am thankful that LD Smith came out to attempt to fix my water heater, whether the unit was old or new [redacted] did not suggest to LD Smith any particular parts to apply to the unitI am willing to accept $for reimbursement due to the extended wait, the ordered parts that were not suggested by [redacted] and the unwillingness to resolve this matter prior to filing a Revdex.com claimBefore filing this claim, I made several phone calls to resolve this matter in which LD Plumbing refused to do soI consider myself to be a good sumaritan and made every attempt to resolve this matter in a fair way, but from the receptionist to the owner I was given a FLAT NOYet, no one took the time to really try to solve the matter outside of the Revdex.com complaint Again, I am willing to accept $of my money back I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Had JD Smith do a new water heater installation 11/Just noticed that they had damaged it and wrote them an email concerning the damageHere is how they responded to my claim:
Thank you for reaching out to us in regards to your water heater installation I have reviewed your picture and your invoice history as well Water heater installation can be quite an adventure Getting them loaded and unloaded on our vehicles, dragging them upstairs or holding on for dear life as we go downstairs Squeezing them around corners in homes and into tight little closets all without damaging the door trims, carpet or walls On many occasions the water heater jackets get scratched or dented in the process Sometimes they even come out of the box with a dent or imperfection on the jacket In almost all cases the issue is purely cosmetic and does not affect the performance of the water heater or the warranty The jacket of the water heater performs the task of holding insulation in place and providing a bit of “clothing” on what would otherwise be an ugly black steel tank
Our technician should have brought this to your attention and explained what I have explained above For that I apologize However, I can assure you that in no way is your water heater compromised nor will it’s warranty or performance be lessened in anyway Once again, thank you for contacting us and for your business
Sincerely,
Terry I***
Assistant Manager
L.DSmith Plumbing, Inc
(317)927-
To whom it may concern: I am writing in
response to a complaint filed with the Revdex.com by *** ***, Case ID ***. As the owner of LD Smith Plumbing, Inc., I take accusations of dishonesty very seriously. There are numerous inaccuracies in the homeowner's complaint, and I take those very seriously as well. Please see my response belowIn regards to Jennifer informing the homeowner of a $service fee over the phone: LD Smith Plumbing, Incadhered to what was quoted over the phone. I would be more than happy to provide the receipt upon request, showing a total collected for the diagnosis of only $In regards to the numerous accusations of Shawn replacing parts without ***'s recommendation: Due to the complexity of the *** tankless water heaters, it is policy at LD Smith Plumbing, Incto ALWAYS call *** and go with the manufacturer's recommended repair components. This was done in both cases. The second error code regarding the gas valve was not present until the first repair was made. This particular unit was older, and had numerous problems. The secondary problem did not show up until the initial repairs were made on the first trip, therefore it being impossible to make a repair on the gas valve until that error code produced itself In regards to the homeowner waiting several weeks without hot water: Due to the age of this particular unit, parts did need to be special ordered and were not in our truck stock. Due to a mishap on behalf of our supplier, these parts did take a long time to come in and for that we sincerely apologize. I definitely agree the homeowner waited too long for the parts, and we are making improvements in our parts ordering departmentIn regards to the customer wanting a full refund because of their inaccurate claim that the "parts were never needed and weren't recommended by ***.": As I have stated previously, these parts were needed and were recommended by ***. We would have had no way of coming to that conclusion without contacting *** in the first place. However, due to the unacceptable amount of time that the homeowner waited for repair parts, I am willing to make a refund of $Please let me know if you have any other questions and how to proceed from here. Thank youLance DSmith, owner
LD Smith Plumbing, [email protected] main-(317)927-
*** from LD Smith fixed a leak under my sink, heading to the washing machine, and a running toilet Everything looks great and is no longer leaking! He took time and explained everything to me, he also made recommendations on future care and replacements Thank you for all your assistance!!!
Revdex.com:
I have no reason to be dishonest about something serious as a hot water heater. As a homeowner and mother of small children I was patient, yet I called several times to check the status of the products and to be scheduled. I contacted [redacted] and the company in which the parts were ordered. [redacted] quoted to me what was called in and reported by Shawn on both visits. There may be some confusion between the owner and his employee, but there is no confusion on my end. I have done my research. I am thankful that LD Smith came out to attempt to fix my water heater, whether the unit was old or new. [redacted] did not suggest to LD Smith any particular parts to apply to the unit. I am willing to accept $300.00 for reimbursement due to the extended wait, the ordered parts that were not suggested by [redacted] and the unwillingness to resolve this matter prior to filing a Revdex.com claim. Before filing this claim, I made several phone calls to resolve this matter in which LD Plumbing refused to do so. I consider myself to be a good sumaritan and made every attempt to resolve this matter in a fair way, but from the receptionist to the owner I was given a FLAT NO. Yet, no one took the time to really try to solve the matter outside of the Revdex.com complaint. Again, I am willing to accept $300.00 of my money back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details
of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com: I have no reason to be dishonest about something serious as a hot water heaterAs a homeowner and mother of small children I was patient, yet I called several times to check the status of the products and to be scheduled I contacted [redacted] and the company in which the parts were ordered [redacted] quoted to me what was called in and reported by Shawn on both visitsThere may be some confusion between the owner and his employee, but there is no confusion on my end I have done my research I am thankful that LD Smith came out to attempt to fix my water heater, whether the unit was old or new [redacted] did not suggest to LD Smith any particular parts to apply to the unitI am willing to accept $for reimbursement due to the extended wait, the ordered parts that were not suggested by [redacted] and the unwillingness to resolve this matter prior to filing a Revdex.com claimBefore filing this claim, I made several phone calls to resolve this matter in which LD Plumbing refused to do soI consider myself to be a good sumaritan and made every attempt to resolve this matter in a fair way, but from the receptionist to the owner I was given a FLAT NOYet, no one took the time to really try to solve the matter outside of the Revdex.com complaint Again, I am willing to accept $of my money back I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Had JD Smith do a new water heater installation 11/Just noticed that they had damaged it and wrote them an email concerning the damageHere is how they responded to my claim:
Thank you for reaching out to us in regards to your water heater installation I have reviewed your picture and your invoice history as well Water heater installation can be quite an adventure Getting them loaded and unloaded on our vehicles, dragging them upstairs or holding on for dear life as we go downstairs Squeezing them around corners in homes and into tight little closets all without damaging the door trims, carpet or walls On many occasions the water heater jackets get scratched or dented in the process Sometimes they even come out of the box with a dent or imperfection on the jacket In almost all cases the issue is purely cosmetic and does not affect the performance of the water heater or the warranty The jacket of the water heater performs the task of holding insulation in place and providing a bit of “clothing” on what would otherwise be an ugly black steel tank
Our technician should have brought this to your attention and explained what I have explained above For that I apologize However, I can assure you that in no way is your water heater compromised nor will it’s warranty or performance be lessened in anyway Once again, thank you for contacting us and for your business
Sincerely,
Terry I***
Assistant Manager
L.DSmith Plumbing, Inc
(317)927-
To whom it may concern: I am writing in
response to a complaint filed with the Revdex.com by *** ***, Case ID ***. As the owner of LD Smith Plumbing, Inc., I take accusations of dishonesty very seriously. There are numerous inaccuracies in the homeowner's complaint, and I take those very seriously as well. Please see my response belowIn regards to Jennifer informing the homeowner of a $service fee over the phone: LD Smith Plumbing, Incadhered to what was quoted over the phone. I would be more than happy to provide the receipt upon request, showing a total collected for the diagnosis of only $In regards to the numerous accusations of Shawn replacing parts without ***'s recommendation: Due to the complexity of the *** tankless water heaters, it is policy at LD Smith Plumbing, Incto ALWAYS call *** and go with the manufacturer's recommended repair components. This was done in both cases. The second error code regarding the gas valve was not present until the first repair was made. This particular unit was older, and had numerous problems. The secondary problem did not show up until the initial repairs were made on the first trip, therefore it being impossible to make a repair on the gas valve until that error code produced itself In regards to the homeowner waiting several weeks without hot water: Due to the age of this particular unit, parts did need to be special ordered and were not in our truck stock. Due to a mishap on behalf of our supplier, these parts did take a long time to come in and for that we sincerely apologize. I definitely agree the homeowner waited too long for the parts, and we are making improvements in our parts ordering departmentIn regards to the customer wanting a full refund because of their inaccurate claim that the "parts were never needed and weren't recommended by ***.": As I have stated previously, these parts were needed and were recommended by ***. We would have had no way of coming to that conclusion without contacting *** in the first place. However, due to the unacceptable amount of time that the homeowner waited for repair parts, I am willing to make a refund of $Please let me know if you have any other questions and how to proceed from here. Thank youLance DSmith, owner
LD Smith Plumbing, [email protected] main-(317)927-
*** from LD Smith fixed a leak under my sink, heading to the washing machine, and a running toilet Everything looks great and is no longer leaking! He took time and explained everything to me, he also made recommendations on future care and replacements Thank you for all your assistance!!!
Revdex.com:
I have no reason to be dishonest about something serious as a hot water heater. As a homeowner and mother of small children I was patient, yet I called several times to check the status of the products and to be scheduled. I contacted [redacted] and the company in which the parts were ordered. [redacted] quoted to me what was called in and reported by Shawn on both visits. There may be some confusion between the owner and his employee, but there is no confusion on my end. I have done my research. I am thankful that LD Smith came out to attempt to fix my water heater, whether the unit was old or new. [redacted] did not suggest to LD Smith any particular parts to apply to the unit. I am willing to accept $300.00 for reimbursement due to the extended wait, the ordered parts that were not suggested by [redacted] and the unwillingness to resolve this matter prior to filing a Revdex.com claim. Before filing this claim, I made several phone calls to resolve this matter in which LD Plumbing refused to do so. I consider myself to be a good sumaritan and made every attempt to resolve this matter in a fair way, but from the receptionist to the owner I was given a FLAT NO. Yet, no one took the time to really try to solve the matter outside of the Revdex.com complaint. Again, I am willing to accept $300.00 of my money back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details
of the offer I reviewed appear below.
Regards,
[redacted]