Best Western Newport Mesa Inn

Dear [redacted] , With respect your complain we reviewed your file with details first of all you made a Paid Booking through the 3rd party which we would like to let you know that we are not responsible for 3rd party web-site and advertising contain how they run their business if we catch the advertising by them we will block them from our siteWe also noted that you had two dogs and stayed in our Private Nonsmoking Jacuzzi room with full amenities and fruit basket, a bottle of wine for a nightYou also asked if we do have rooms with balcony but our response was negativeTherefore, you decided to check out next morning which we charged [redacted] only for one night Furthermore, despite early check out penalty we agree to check you out without any penalty and refund the rest of the money back to Hotel.com accountYou may talk to [redacted] for the refundWe apologize for not exceeding your expectation and your misunderstanding regarding the full service Hotel , meanwhile we did our best what we could by cancelling the rest of your booking to make you happyPlease note Best Western Plus Newport Mesa Hotel committed to provide safe and a good night sleep to our guests and we monitoring the property through civilian high tech cameras and Hotel's personals Sincerely, [redacted] General Manager Best Western Plus Newport Mesa Hotel

Thank you very much for sending me the file for review and respond to thecomplain made by [redacted] ***.I reviewed the file for her complain that she saw or found the rate ofon our web-site but did not make a reservation ,then called us forbooking which the rate was not available.We would like to let her know first of all such rate does not make anysense to us in the hotel industry to offer a room night for $and thereis no such marketing strategy for advertising a hotelFurthermore, Shecould make the booking through any web-site as all Best western hotelshave rate parity with all web-sites.Therefore, there is misunderstanding regarding availability of such rateadvertising on the web-site which prohibited and against the rule of BestWestern International Inc.We are sorry for her inconvenience and hope to be able to provide hotelaccommodation and serve Ms [redacted] in the future with 15% room ratediscount from the rack rate.Sincerely, [redacted] General ManagerBest Western Plus Newport Mesa Hotel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you very much for sending me the file for review and respond to thecomplain made by [redacted].I reviewed the file for her complain that she saw or found the rate of17.78 on our web-site but did not make a reservation ,then called us forbooking which the rate was not available.We would like...

to let her know first of all such rate does not make anysense to us in the hotel industry to offer a room night for $17 and thereis no such marketing strategy for advertising a hotel. Furthermore, Shecould make the booking through any web-site as all Best western hotelshave rate parity with all web-sites.Therefore, there is misunderstanding regarding availability of such rateadvertising on the web-site which prohibited and against the rule of BestWestern International Inc.We are sorry for her inconvenience and hope to be able to provide hotelaccommodation and serve Ms. [redacted] in the future with 15% room ratediscount from the rack rate.Sincerely,[redacted]General ManagerBest Western Plus Newport Mesa Hotel

Dear [redacted],  With respect your complain we reviewed your file with details first of all you made a Paid Booking through the 3rd party which we would like to let you know that we are not responsible for 3rd party web-site and advertising contain how they run their business if we...

catch the false advertising by them we will block them from our site. We also noted that you had two dogs and stayed in our Private Nonsmoking Jacuzzi room with full amenities and fruit basket, a bottle of wine for a night. You also asked if we do have rooms with balcony but our response was negative. Therefore, you decided to check out next morning  which we charged [redacted] only for one night.   Furthermore,  despite early check out penalty we agree to check you out without any penalty and refund the rest of the money back to Hotel.com account. You may talk to [redacted] for the refund. We apologize for not exceeding your expectation and your misunderstanding regarding the full service Hotel , meanwhile we did our best what we could by cancelling the rest of your booking to make you happy. Please note Best Western Plus Newport Mesa Hotel  committed to provide safe and a good night sleep to our guests and we monitoring the property through civilian high tech cameras and Hotel's personals.  Sincerely,  [redacted]General Manager Best Western Plus Newport Mesa Hotel