Best Western Paducah Inn

Business Response to a Complaint Complaint ID#: [redacted] Company Name: BEST WESTERN Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We are honoring the rate and one night stay for this guestGuest has been informed as wellThank youSent on: 9/23/1:43:PM

Response:This guest originally booked with bestwestern.com for 2 adults, smoking room for one night. See attached detailed reservation where it shows it was smoking room, signed folio and receipt. Their personal credit card ending in 0694 was charged $102.07 Next say they decided to stay and booked...

through priceline. Same room type and for 2 adults. We had noticed they had more people so we advised it will be more cost for additional people. $15 per person. Guest agreed. Guest was due to check out next day and our check out time is 11am. Guest wanted late check-out we advise we can do 12 pm late check-out and after that $25 late fee. Guest checked out at 1:25pm so they were charged late fee. They damaged the room and stole two pillows. We made incident report as well as police report. We called the guest and asked them to return the pillows and they denied it but we had them in camera taking it from room. We charge them $50 for two pillows. Guest is now disputing all charges including room charges. Sent on: 1/28/2018 4:43:31 AM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: BEST WESTERN Company Contact: [redacted] Company Phone: ###-###-#### Company Email: 1[redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We...

are honoring the rate and one night stay for this guest. Guest has been informed as well. Thank you. Sent on: 9/23/2016 1:43:12 PM