Best Western Plus Broadway Inn and Suites

We are writing in response to Claim# [redacted] This is our unredacted responseIt has been alleged that Broadway Inn & Suites has charged Ms [redacted] $for a $billThis categorically did not happenBelow is the history of our dealings with Ms [redacted] as well as copies of all relevant documentations to substantiate our position.Ms [redacted] reserved one room with two double beds through PSE Event Housing for the OKC· Challenge Event for the dates of June 2, until June 5, at the rate of $plus t_ax per night All accommodations, rates and property information were provided to Ms [redacted] by her booking agentsAt the time of cheon June 2, Ms [redacted] 's Visa card ending in [redacted] was authorized for her three night stay at $as is standard practice in the hotel industryThe guest then retired to her room only to return to say that she didn't know that she was in a double bed roomAs there were no other rooms available we were unable to upgrade her room to a double queen but offered to move her if one were to come available the following day.Saturday morning, on June 3, 2017, the guest came down and was displeased about the breakfast that was being offered [redacted] ***, our owner and General Manager, explained to the guest that we no longer were part of the Best Western chain and as such we no long provided a full hot breakfast and that all of this had been disclosed to and discussed with PSE Event Housing prior to the event and sugg·ested that if she felt as though she was misinformed, they would be the party that could assist herShe then asked if the hotel would be compensating her for the cost of breakfast outside the hotelShe was refused that requestMs [redacted] then asked if she was able to move into a room with two double queen beds but as the hotel had been at full compactly for over months prior to this event, it was not possible to do so.Disappointed that she was unable to move to a different room type or be compensated for eating breakfast at anotherlocation, Ms [redacted] then wanted to check out early which we didAt the time of check-out it was explained by the General Manager to her regarding the authorization amount was more because of the days that she was due to stay with us and that it wasn't actually withdrawn from her account but rather held and the pending hold would drop off within our credit card processor after theaudit for the business date of June 3, which took place in the early AM of June 4, It then would depend on the speed of her financial institution to reconcile the release of the hold from our credit card processor.Mr [redacted] did call Ms [redacted] 's financial institution and tried to release the authorized hold for the difference of $Unfortunately, the merchant ID that he provided was not the current one so the request was deniedHe xplained this to Ms [redacted] as well as the authorization difference should, as amatter of course,be released on Monday, June 5, 2017or Tuesday, June 6, 2017and if that was not thecase to please contacthim so he could providethe correct merchantID to her bankMs [redacted] said that she understood and agreed to do that.Ms [redacted] called the hotel once again on Sunday, June 4, claiming that we authorized her card on Saturday an additional $which she was notThe front desk associate conveyed as much to the guest and informed her that the General Manager would not be in until Monday if the guest would like to reach him thenThe associate also contacted the General Manager regarding this conversation.Nothearing from Ms[redacted] in the beginning of the week,Mr [redacted] reachedout to Ms [redacted] on the morning of June 7, but was unableto have his call answeredHe left a detailed recording on her phone's messaging system to see if the preauthorization difference had dropped off her accountas they had discussed at the time of check out or if he would need to speak with her financial institution once more as he had all pertinent information at hand and providedMs [redacted] with his personal cell phone number so that she could reach him at her convenience, going so far as to repeat everything twice on the recording for ease of retrieving the information, but he neverreceived a response.Once we received this query in the afternoon post, we checked within both our reservation system as well as,ourcredit card processor itself for the disputed amount of $597.32and have provided the results hereTbereport entitled Credit Card Authorization Log states there was only one authorization for the Visa ending in [redacted] for the amount of $on June 2, There is no report that can be generated within the credit card processor so we have provided a screenshot of our search and its resultsAs it states, we checked for all activity from the day prior to Ms [redacted] 's check in date until today and there are only two items listed.The first is the authorization for three nights for the total of$on June 2, _and the second item was processed at the time of the audit for Ms [redacted] 's final payment of $for one night's lodging and all applicable taxesAt no time was her card authorized for an additional $nor was she charged anything more than one night's room rent and taxesWe are also providing a copy of the registration card that Ms [redacted] had signed at the time of chewhich stated that her reservation was originally for three nights total and the rate was $plus tax a night which she initialed as well as a signed copy of her final folio which shows her only collected funds were $for the one night that she stayed at the hotel.If you should requireanything more from us regarding this matter, pleasedo not hesitate to let us know sowe may provide you withthe necessary information

I have received your notice of a complaint filed against my propertyI have researched this guest and during my research I found that the guest double booked their roomHowever they booked through Groupon and not through usWe have not chargedthe guest, as we bill Groupon for all stays booked withintheir web siteThis guest will need to contact the customer service number that is located in their email conformation from GrouponAll Groupon reservations are non refundable as is noted on their websiteI cannot guarantee that they will refund this reservation as I am not part of their company.Thank you for your assistance in this matter.Please follow up and let me know whenthis case has beenclosedHave a wonderful day

To whomsoever it may concern, one of our guests named " [redacted] " stayed at our hotel "Broadway Inn and Suites" from July 28, to July 31, 2017.? She had rooms under the same name.? The price for each toom per night is $+ tax.? She claims that she's been charged $as an overcharge for nights but as per the rate it would've been $for nights.? Attached are the copies of the Reg Cards and receipts with guest signature.? We appreciate you or the guest having a double check on this issue.? Feel free to get back on this.? ? Thank you for your cooperationBroadway Inn and Suites? [redacted] ***

We are writ ing in response to Claim# [redacted] The guest made reservations for two rooms for the arrival date of Thursday, July 27, and departing on Monday, July 31, When reviewing the history of these two reservations it seems that the front desk associate who had creat ed these within our system did change the room rate to reflect a $a night stay for one of the rooms but had not changed the rate for the second room which resulted in the reservation being made for $pernight.These reservations had? been created on February 14, and had not been? adjusted at the time of? the? gu ests' check in date We are sorry for t he oversight at the time of the reservatio? n's creation and have since adjusted their folio so that their room? rate? was $54.00? a? night? and the? difference? of? $45.56? has been credited back to their Visa card ending in ,..,[redacted] ***.This adjustment was made on the business date of August 14, and will be completed by our credit card processor at the time of the aud it closing the business day between 2:AM - 4:AM of August 15, Please note that it could then take up to 3-busine ss days to be return ed to the card deperlding on t he speed of the guest' s financial instit utio n's processors ack no wledgingt he refund.Again, we are very sorry for this error.If you should requ I re anything more from us regardi ng this matter, please do not hesit at e to let? us know so we may provide you wit h the necessary inform at ion

To whomsoever it may concern, one of our guests named " [redacted] " stayed at our hotel "Broadway Inn and Suites" from July 28, to July 31, She had rooms under the same name The price for each toom per night is $+ tax She claims that she's been charged $as an overcharge for nights but as per the rate it would've been $for nights Attached are the copies of the Reg Cards and receipts with guest signature We appreciate you or the guest having a double check on this issue Feel free to get back on this Thank you for your cooperationBroadway Inn and Suites [redacted] ***

We are writ ing in response to Claim# [redacted] The guest made reservations for two rooms for the arrival date of Thursday, July 27, and departing on Monday, July 31, When reviewing the history of these two reservations it seems that the front desk associate who had creat ed these within our system did change the room rate to reflect a $a night stay for one of the rooms but had not changed the rate for the second room which resulted in the reservation being made for $pernight.These reservations had been created on February 14, and had not been adjusted at the time of the gu ests' check in date We are sorry for t he oversight at the time of the reservatio n's creation and have since adjusted their folio so that their room rate was $ a night and the difference of $ has been credited back to their Visa card ending in ,..,[redacted] ***.This adjustment was made on the business date of August 14, and will be completed by our credit card processor at the time of the aud it closing the business day between 2:AM - 4:AM of August 15, Please note that it could then take up to 3-busine ss days to be return ed to the card deperlding on t he speed of the guest' s financial instit utio n's processors ack no wledgingt he refund.Again, we are very sorry for this error.If you should requ I re anything more from us regardi ng this matter, please do not hesit at e to let us know so we may provide you wit h the necessary inform at ion

We are writing in response to Claim# [redacted] This is our unredacted responseIt has been alleged that Broadway Inn & Suites has charged Ms [redacted] $for a $billThis categorically did not happenBelow is the history of our dealings with Ms [redacted] as well as copies of all relevant documentations to? substantiate? our position.Ms [redacted] reserved one room with two double beds through PSE Event Housing for the OKC· Challenge Event for the dates of June 2, until June 5, at the rate of $plus t_ax per night All accommodations, rates and property information were provided to Ms [redacted] by her booking agentsAt the time of cheon June 2, Ms [redacted] 's Visa card ending in [redacted] was authorized for? her three night stay at $as is standard practice in the hotel industryThe guest then retired to? her room only to? return to? say that she didn't know that she was in? a double bed roomAs there were no other rooms available we were unable to upgrade her room to a double queen but offered? to? move her if one were to come available the following day.Saturday morning, on June 3, 2017, the guest came down and was displeased about the breakfast that was being offered [redacted] ***, our owner and General Manager, explained to the guest that we no longer? were part of the Best Western? chain and as such we no long provided? a full hot breakfast and that all of this had been disclosed to and discussed with PSE Event Housing prior to the event and sugg·ested that if she felt as though she was misinformed, they would be the party that could assist herShe then asked if the? hotel would be compensating her for? the? cost of breakfast outside the hotelShe was refused that requestMs [redacted] then asked if she was able to move into a room with two double queen beds but as the hotel had been at full compactly for over months prior to this event, it was not possible to do so.Disappointed that she was unable to move to a different room type or be compensated for eating breakfast at anotherlocation, Ms [redacted] then wanted to check out early which we didAt the time of check-out it was explained by the General Manager to her regarding the authorization amount was more because of the days that she was due to stay with us and that it wasn't actually withdrawn from her account but rather held and the pending hold would drop off within our credit card processor after theaudit for the business date of June 3, which took place in the early AM of June 4, It then would depend on the? speed of? her? financial institution to reconcile the? release of? the? hold from our credit card processor.Mr [redacted] did call Ms [redacted] 's financial institution and tried to release the authorized hold for the difference of $Unfortunately, the merchant ID that he provided was not the current one so the request was deniedHe xplained this to Ms [redacted] as well as the authorization difference should, as amatter of course,be released on Monday, June 5, 2017or Tuesday, June 6, 2017and if that was not thecase to please contacthim so he could providethe correct merchantID to her bankMs [redacted] said that she understood and agreed to do that.Ms.? [redacted] called the hotel once again on Sunday, June 4, claiming that we authorized her card on Saturday an additional $which she was notThe front desk associate conveyed as much to the guest? and informed? her that the General Manager? would? not? be in until Monday if? the? guest would like to? reach him thenThe associate also contacted the General Manager regarding this conversation.Nothearing from Ms[redacted] in the beginning of the week,Mr [redacted] reachedout to Ms [redacted] on the morning of June 7, but was unableto have his call answeredHe left a detailed recording on her phone's messaging system to see if the preauthorization difference had dropped off her accountas they had discussed at the time of check out or if he would need to speak with her financial institution once more as he had all pertinent information at hand and providedMs [redacted] with his personal cell phone number so that she could reach him at her convenience, going so far as to repeat everything twice on the recording for ease of retrieving the information, but he neverreceived a response.Once we received this query in the afternoon post, we checked within both our reservation system as well as,ourcredit card processor itself for the disputed amount of $597.32and have provided the results hereTbereport entitled Credit Card Authorization Log states there was only one authorization for the Visa ending in [redacted] for the amount of $on June 2, There is no report that can be generated within the credit card processor so we have provided a screenshot of our search and its resultsAs it states, we checked for all activity from the day prior to Ms [redacted] 's check in date until today and there are only two items listed.The first is the authorization for three nights for the total of$on June 2, _and the second item was processed at the time of the audit for Ms [redacted] 's final payment of $for? one night's lodging and all applicable? taxesAt no time was her card authorized for an additional $nor was she charged anything more than one night's room rent and taxesWe are also providing a copy of the registration card that Ms [redacted] had signed at the time of chewhich stated that her reservation was originally for three nights total and the? rate was $plus tax a night which she initialed as well as a signed copy of her final folio which shows her only collected funds were $for? the? one night that she stayed at the hotel.If you should requireanything more from us regarding this matter, pleasedo not hesitate to let us know sowe may provide you withthe necessary information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are writ ing in response to Claim# ***The guest made reservations for two rooms for the arrival date of
Thursday, July 27, and departing on Monday, July 31, When reviewing the history of these two reservations it seems that the
front desk associate who had creat ed
these
within our system did change the room rate
to reflect a $a night stay for one of the rooms but had not
changed the rate for the second room which
resulted in the reservation being made for $pernight.These reservations had been created on February 14, and had not been adjusted at the time of the gu ests' check in date
We are sorry for t he oversight at the time of the reservatio n's creation and have
since adjusted their folio so that their room rate
was $54.00 a night
and the difference of $45.56 has been
credited back to
their Visa card ending in ,..,.** ***.This adjustment was made
on the business date of August 14, and will
be completed by our credit card processor at the
time of the aud it closing the business day between 2:AM - 4:AM of August 15, Please
note that it could then take up to 3-busine ss days to be return
ed to the card deperlding on t he speed of the
guest' s financial instit utio n's processors ack no wledgingt he refund.Again, we are very sorry for this error.If you
should requ I re anything more from us regardi ng this matter, please do not hesit at e to let us know so we may provide you wit h the necessary
inform at ion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whomsoever it may concern, one of our guests named "*** ***" stayed at our hotel "Broadway Inn and Suites" from July 28, to July 31, 2017. She had rooms under the same name. The price for each toom per night is $+ tax. She claims that she's been charged
$as an overcharge for nights but as per the rate it would've been $for nights. Attached are the copies of the Reg Cards and receipts with guest signature. We appreciate you or the guest having a double check on this issue. Feel free to get back on this. Thank you for your cooperationBroadway Inn and Suites *** * *** ** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company did refund the amount dueIt was received on January
Sincerely,
*** ***

We are writing in response to
Claim#***This is our unredacted responseIt has been alleged that
Broadway Inn & Suites has charged Ms*** $for a $billThis
categorically did not happenBelow is the history of our dealings with Ms
*** as well as copies of all
relevant documentations to? substantiate?
our position.Ms*** *** reserved one room with two
double beds through PSE Event Housing for the OKC· Challenge Event for the dates of June 2, until June 5, at the rate of $plus t_ax per night
All accommodations, rates and property information were provided to Ms
*** by her booking agentsAt the time of cheon June 2, Ms
***'s Visa card ending in *** was authorized for? her three night stay at $as is standard
practice in the hotel industryThe guest then retired to? her room only to? return to?
say that she didn't know that she was in?
a double bed roomAs there were no other rooms available we were unable
to upgrade her room to a double queen but offered? to? move her
if one were to come available the following day.Saturday morning, on June 3, 2017, the
guest came down and was displeased about the breakfast that was being offered*** ***, our owner and General Manager,
explained to the guest that we no longer?
were part of the Best Western?
chain and as such we no long provided?
a full hot breakfast and that all of this had been disclosed to and
discussed with PSE Event Housing prior to the event and sugg·ested that if she
felt as though she was misinformed, they would be the party that could assist
herShe then asked if the? hotel would
be compensating her for? the? cost of breakfast outside the hotelShe was
refused that requestMs*** then asked if she was able to move into a
room with two double queen beds but as the hotel had been at full compactly for
over months prior to this event, it was not possible to do so.Disappointed
that she was unable to move to a different room type or be compensated for
eating breakfast at anotherlocation, Ms***then wanted to check out early which we didAt the time of check-out it was explained by the
General Manager to her regarding the authorization amount was more because of
the days that she was due to stay with us and that it wasn't actually withdrawn
from her account but rather held and the pending hold would drop off within our credit card processor after theaudit for the business date of June
3, which took place in the early AM of June 4, It then would depend
on the? speed of? her?
financial institution to reconcile the?
release of? the? hold from our credit card processor.Mr*** did call Ms***'s financial
institution and tried to release the authorized hold for the difference of $Unfortunately, the merchant ID that he provided was not the current one so the request was deniedHe xplained this to Ms*** as well as the authorization difference should, as amatter of course,be released on Monday, June 5, 2017or Tuesday, June 6, 2017and if that was not thecase to please contacthim so he could providethe correct merchantID to her bankMs***
said that she understood and agreed to do that.Ms.? ***
called the hotel once again on Sunday, June 4, claiming that we authorized
her card on Saturday an additional $which she was notThe front desk
associate conveyed as much to the guest?
and informed? her that the General
Manager? would? not? be
in until Monday if? the? guest would like to? reach him thenThe associate also contacted
the General Manager regarding this conversation.Nothearing from Ms.*** in the beginning of the week,Mr*** reachedout to Ms*** on the morning of June 7, but was unableto have his call answeredHe left a detailed recording on her phone's messaging system to see if the preauthorization difference had dropped off her accountas they had discussed at the time of check out or if he would need to
speak with her financial institution once more as he had all pertinent information at hand and providedMs*** with his personal cell phone number so that she could reach him at her
convenience, going so far as to repeat everything twice on the recording for ease of retrieving the information, but he neverreceived a response.Once we received this query in the
afternoon post, we checked within both our reservation system as well as,ourcredit card processor itself for the disputed amount of $597.32and have provided the results hereTbereport entitled Credit Card Authorization Log states there was only one authorization for the
Visa ending in *** for the amount of $on June 2, There is no
report that can be generated within the credit card processor so we have
provided a screenshot of our search and its resultsAs it states, we checked
for all activity from the day prior to Ms***'s check in date until today and there are only two items listed.The first is the authorization for three nights for the total of$on June 2, _and the second
item was processed at the time of the audit for Ms***'s final payment of
$for? one night's lodging and all
applicable? taxesAt no time was her
card authorized for an additional $nor was she charged anything more
than one night's room rent and taxesWe are also providing a copy of the
registration card that Ms*** had signed at the time of chewhich
stated that her reservation was originally for three nights total and the? rate was $plus tax a night which she
initialed as well as a signed copy of her final folio which shows her only
collected funds were $for? the? one night that she stayed at the hotel.If you should requireanything more from us regarding this matter, pleasedo not hesitate to let us know sowe may provide you withthe necessary information

I have received your
notice of a complaint filed against my propertyI have researched this guest
and during my research
I found that the guest double booked
their roomHowever they booked through Groupon? and not through us..? We have not chargedthe guest, as we bill Groupon for all
stays booked withintheir web siteThis guest will need to contact the customer service number that is located in their
email conformation from GrouponAll Groupon reservations are non refundable as is noted on their websiteI cannot guarantee that
they will refund this
reservation as I am not part of their company.Thank you for your assistance in this matter.Please follow up and let me know whenthis case has beenclosedHave a wonderful day

We are writing in response to
Claim#[redacted]. This is our unredacted response. It has been alleged that
Broadway Inn & Suites has charged Ms. [redacted] $597.32 for a $91.22 bill. This
categorically did not happen. Below is the history of our dealings with Ms.
[redacted] as well as copies of all...

relevant documentations to  substantiate 
our position.Ms. [redacted] reserved one room with two
double beds through PSE Event Housing for the OKC· Challenge Event for the dates of June 2, 2017 until June 5, 2017 at the rate of $80.10 plus t_ax per night.
All accommodations, rates and property information were provided to Ms.
[redacted] by her booking agents. At the time of check-in on June 2, 2017 Ms.
[redacted]'s Visa card ending in [redacted] was authorized for  her three night stay at $298.66 as is standard
practice in the hotel industry. The guest then retired to  her room only to  return to 
say that she didn't know that she was in 
a double bed room. As there were no other rooms available we were unable
to upgrade her room to a double queen but offered  to  move her
if one were to come available the following day.Saturday morning, on June 3, 2017, the
guest came down and was displeased about the breakfast that was being offered. [redacted], our owner and General Manager,
explained to the guest that we no longer 
were part of the Best Western 
chain and as such we no long provided 
a full hot breakfast and that all of this had been disclosed to and
discussed with PSE Event Housing prior to the event and sugg·ested that if she
felt as though she was misinformed, they would be the party that could assist
her. She then asked if the  hotel would
be compensating her for  the  cost of breakfast outside the hotel. She was
refused that request. Ms. [redacted] then asked if she was able to move into a
room with two double queen beds but as the hotel had been at full compactly for
over 6 months prior to this event, it was not possible to do so.Disappointed
that she was unable to move to a different room type or be compensated for
eating breakfast at anotherlocation, Ms. [redacted]then wanted to check out early which we did. At the time of check-out it was explained by the
General Manager to her regarding the authorization amount was more because of
the days that she was due to stay with us and that it wasn't actually withdrawn
from her account but rather held and the pending hold would drop off within our credit card processor after theaudit for the business date of June
3, 2017 which took place in the early AM of June 4, 2017. It then would depend
on the  speed of  her 
financial institution to reconcile the 
release of  the  hold from our credit card processor.Mr. [redacted] did call Ms. [redacted]'s financial
institution and tried to release the authorized hold for the difference of $207.44. Unfortunately, the merchant ID that he provided was not the current one so the request was denied. He xplained this to Ms. [redacted] as well as the authorization difference should, as amatter of course,be released on Monday, June 5, 2017or Tuesday, June 6, 2017and if that was not thecase to please contacthim so he could providethe correct merchantID to her bank. Ms. [redacted]
said that she understood and agreed to do that.Ms.  [redacted]
called the hotel once again on Sunday, June 4, 2017 claiming that we authorized
her card on Saturday an additional $298.66 which she was not. The front desk
associate conveyed as much to the guest 
and informed  her that the General
Manager  would  not  be
in until Monday if  the  guest would like to  reach him then. The associate also contacted
the General Manager regarding this conversation.Nothearing from Ms.[redacted] in the beginning of the week,Mr. [redacted] reachedout to Ms. [redacted] on the morning of June 7, 2017 but was unableto have his call answered. He left a detailed recording on her phone's messaging system to see if the preauthorization difference had dropped off her accountas they had discussed at the time of check out or if he would need to
speak with her financial institution once more as he had all pertinent information at hand and providedMs. [redacted] with his personal cell phone number so that she could reach him at her
convenience, going so far as to repeat everything twice on the recording for ease of retrieving the information, but he neverreceived a response.Once we received this query in the
afternoon post, we checked within both our reservation system as well as,ourcredit card processor itself for the disputed amount of $597.32and have provided the results here. Tbereport entitled Credit Card Authorization Log states there was only one authorization for the
Visa ending in [redacted] for the amount of $298.66 on June 2, 2017. There is no
report that can be generated within the credit card processor so we have
provided a screenshot of our search and its results. As it states, we checked
for all activity from the day prior to Ms. [redacted]'s check in date until today and there are only two items listed.The first is the authorization for three nights for the total of$298.66 on June 2, 2017 _and the second
item was processed at the time of the audit for Ms. [redacted]'s final payment of
$91.22 for  one night's lodging and all
applicable  taxes. At no time was her
card authorized for an additional $298.66 nor was she charged anything more
than one night's room rent and taxes. We are also providing a copy of the
registration card that Ms. [redacted] had signed at the time of check-in which
stated that her reservation was originally for three nights total and the  rate was $80.10 plus tax a night which she
initialed as well as a signed copy of her final folio which shows her only
collected funds were $91.22 for  the  one night that she stayed at the hotel.If you should requireanything more from us regarding this matter, pleasedo not hesitate to let us know sowe may provide you withthe necessary information.

We are writ ing in response to Claim# [redacted]. The guest made reservations for two rooms for the arrival date of
Thursday, July 27, 2017 and departing on Monday, July 31, 2017. When reviewing the history of these two reservations it seems that the
front desk associate who had creat ed...

these
within our system did change the room rate
to reflect a $54.00 a night stay for one of the rooms but had not
changed the rate for the second room which
resulted in the reservation being made for $64.00 pernight.These reservations had  been created on February 14, 2017 and had not been  adjusted at the time of  the  gu ests' check in date.
We are sorry for t he oversight at the time of the reservatio  n's creation and have
since adjusted their folio so that their room  rate 
was $54.00  a  night 
and the  difference  of  $45.56  has been
credited back to
their Visa card ending in ,..,.[redacted].This adjustment was made
on the business date of August 14, 2017 and will
be completed by our credit card processor at the
time of the aud it closing the business day between 2:00 AM - 4:00 AM of August 15, 2017 . Please
note that it could then take up to 3-10 busine ss days to be return
ed to the card deperlding on t he speed of the
guest' s financial instit utio n's processors ack no wledgingt he refund.Again, we are very sorry for this error.If you
should requ I re anything more from us regardi ng this matter, please do not hesit at e to let  us know so we may provide you wit h the necessary
inform at ion .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company did refund the amount due. It was received on January 04.2017
Sincerely,
[redacted]

I have received your
notice of a complaint filed against my property. I have researched this guest
and during my research
I found that the guest double booked
their room. However they booked through Groupon  and not through us.. We have not chargedthe guest, as we bill Groupon for all...

stays booked withintheir web site. This guest will need to contact the customer service number that is located in their
email conformation from Groupon. All Groupon reservations are non refundable as is noted on their website. I cannot guarantee that
they will refund this
reservation as I am not part of their company.Thank you for your assistance in this matter.Please follow up and let me know whenthis case has beenclosed. Have a wonderful day .