Best Western Plus Clock Tower Inn

Mr [redacted] made his reservation through a third party vendorHis cancellation would have come through this same third party vendorThe cancellation was never received by our property operating systemMr [redacted] should contact directly the third party and determine what time did he cancel his reservation with the third party and have the third party vendor provide him proof that they sent the cancellation to us and the time it was sentBooking with third party operators is risky as the guest has made a "deal" with that entity and that entity has made another deal with us Stephen [redacted] W [redacted] CHA Owner

Mr. [redacted] made his reservation through a third party vendor. His cancellation would have come through this same third party vendor. The cancellation was never received by our property operating system. Mr. [redacted] should contact directly the third party and determine what time did he cancel his...

reservation with the third party and have the third party vendor provide him proof that they sent the cancellation to us and the time it was sent. Booking with third party operators is risky as the guest has made a "deal" with that entity and that entity has made another deal with us.
 
Stephen ** W[redacted] CHA
Owner

After researching the issue we finally determined why the noise complaint was occurring. The room which was creating the complaints from Ms. [redacted], was rented to a single gentleman. What we didn't know is the individual was part of a band which was playing nearby. At the end of their gig they...

came over 2 by 2 to shower. Well, when we got the complaint we'd go talk to them - only problem they'd go back and 2 more would come over and then create additional  issues Ms. [redacted] described. Unfortunately by the time we figured out what was happening the damage had been done.In discussions with Ms. [redacted] I agreed to provide her with a Best Western Travel Card. Which she felt was a fair solution given the issue. We've also had discussions with several key members of our staff regarding the issues and what more we could have done or should have done.  [redacted]Owner

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: On Sunday May 17, 2015 I checked into the Best Western Clock Tower Inn. It is clearly marked with a placard on the front desk, the the hotel is "100% nonsmoking". I was then asked to sign an agreement/contract that I would not "have pets, smoke, or engage in partying on the premise." I was informed and was led to believe at this time that these activities were not tolerated by the hotel. Apparently this was not the case. We were assigned room 216. Starting at 10:30 p.m. we were subjected to raucous talking, partying, and smoking by tenants in two other rooms, one in 214, and a room around the corner of our room. I had to tell these individuals to stop,leave, or go in their own rooms. This was not the end of it. At 1:45 a.m., the noise, partying, and smoking began AGAIN. I had to call the front desk and ask the woman on duty at that time to put a stop to the problem.At approximately 2 a.m. she approached the group told them that there had been complaints, that they need to stop, or they would be asked to leave. They were not asked to vacate. We were subjected to stale second hand smoke that entered into our room due to the enclosed corridor to our room, and little to no sleep that night. The agreement we signed apparently is a one sided, fraudulent agreement on the part of the hotel.Desired Settlement: Business is to refund cost of stay, based on their breach of contract for providing a room under the contract and regulations under which they are operating.

Business

Response:

After researching the issue we finally determined why the noise complaint was occurring. The room which was creating the complaints from Ms. [redacted], was rented to a single gentleman. What we didn't know is the individual was part of a band which was playing nearby. At the end of their gig they came over 2 by 2 to shower. Well, when we got the complaint we'd go talk to them - only problem they'd go back and 2 more would come over and then create additional issues Ms. [redacted] described. Unfortunately by the time we figured out what was happening the damage had been done.In discussions with Ms. [redacted] I agreed to provide her with a Best Western Travel Card. Which she felt was a fair solution given the issue. We've also had discussions with several key members of our staff regarding the issues and what more we could have done or should have done. [redacted]Owner

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,