Best Western Plus Finger Lakes Inn

Mr*** complained about the lock being loose and the desk clerk immediately changed his room.Next morning, he complained about the second room saying it was not clean.Third morning he complained that there was too much wind outside and the hotel should inform gueststhat it was going to be a
windy nightIs that standard, or a necessary, guest notification anywhere?Fourth morning guest asked for a late check out and the request was honored at no additional charge.We tried to accommodate this guests the same way we do all guestsOther guest reviews document ahigh level of customer satisfaction, please review.The guest had a choice to check out and not stay for nights if he felt that the accommodation was asterrible as he describesHe chose instead to stay, and never asked if of the stay could be cancelled.Thank you.Ravi ***, GM