BEST WESTERN PLUS La Porte Hotel & Conference Center

Initial Business Response /* (1000, 8, 2017/08/04) */
We are sorry to hear of the circumstances surrounding this cancellation. However, we have record of communication between both said parties discussing terms of the event. The Customer was sent the copy of the contract which does state that...

cancellations are subject to penalty. Knowing this fact on the contract, the customer still sent in the deposit to hold the date for the event and verbally agreed to the terms in doing so. In the span of time that she was holding her date, we turned down 2 other events for that same date. When they did cancel we tried to fill the dates with the alternate parties but alternate arrangements had already been made. Because of the nature of why we place deposits for this reason, we are unable to refund the deposit amount.
Initial Consumer Rebuttal /* (3000, 10, 2017/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a contract explaining anything about the terms and I never signed a contract stating anything. The event coordinator attempted to email me a copy of the contract after I asked for the deposit back and whatever she sent me would not open when I emailed back explaining that I could not open it she never responded. I feel that we deserve our deposit back because there was not a contract signed.
Final Business Response /* (4000, 12, 2017/08/09) */
Attached are the email communications with the Contract attachment stating that the cancellation penalty clause. These email communications span from December 2016-February 2017.

Initial Business Response /* (1000, 10, 2017/05/01) */
The guest's car was parked near where they were doing painting. They had the area sectioned off but the wind picked up the over-spray of paint had managed to get onto his car. This was initially turned over to insurance and we thought that they...

would handle the payment of everything. This took several months for us to hear anything back regarding it since we assumed the insurance would be in contact with him. Then I believe that he and our General manager, [redacted], kept missing each others calls. It was roughly March when we got back in contact with him after not knowing how it had been resolved. [redacted] just had to verify with insurance that it was not processed through then called him back April 4th, 2017 and spoke with [redacted] letting him know that since it did not go through under the insurance that we would just write the check to him. He had gotten a quote to see how much it would be to fix the issue with his vehicle so a check was cut from our property in the amount of [redacted] to repair the damages to his vehicle. (Check written 4/4/17 and mailed out to the guests). He was very happy with that and the call ended with the issue resolved.