Best Western Plus Mccall Lodge and Suites

[redacted] was not the registered guest during the dates describedA Ms [redacted] however wasAttached is the executed registration card detailing the rate per night and the dates that Ms [redacted] was stayingAs displayed on the registration card the guest acknowledged both the rate and duration of stay, meaning she agreed to payI would like to apologize on the behalf of the hotel for the misunderstandingThe weekend that Ms [redacted] was staying with us was our busiest weekend of the year, the rates were set a year in advance and have not changedAfter looking into the double charge, there were only two transactions an authorization and then a settlement of the same cardI have also attached a report showing thisWe have since spoken directly with Ms [redacted] and have awarded her Best Western Reward Points as a good faith gestureSincerely,ManagerBest Western Plus - McCall Lodge and Suites

this whole deal has been a real drag on me and my fiancee it's plain to see that the best Western has no regard for its customersThe manager has done nothing but try and cover her tracksI just hope that all the other people that get bamboozled by her tack ticks have better luck than me I have contacted best western customer service also and have yet to hear backI feel for the owners on that establishment if only they could see the way Thier face of the company gives them a bad name Complaint: ***I am rejecting this response because:Sincerely,*** ***

[redacted] was not the registered guest during the dates described. A Ms. [redacted] however was. Attached is the executed registration card detailing the rate per night and the dates that Ms. [redacted] was staying. As displayed on the registration card the guest acknowledged both the rate and...

duration of stay, meaning she agreed to pay. I would like to apologize on the behalf of the hotel for the misunderstanding. The weekend that Ms. [redacted] was staying with us was our busiest weekend of the year, the rates were set a year in advance and have not changed. After looking into the double charge, there were only two transactions an authorization and then a settlement of the same card. I have also attached a report showing this. We have since spoken directly with Ms. [redacted] and have awarded her Best Western Reward Points as a good faith gesture. Sincerely,ManagerBest Western Plus - McCall Lodge and Suites