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Best Western Plus Richmond Airport Hotel

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Best Western Plus Richmond Airport Hotel Reviews (3)

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by best western plus regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by best western plus regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: I contacted the motel personally on the phone 3 times (on speaker phone with my husband listening) explaining what I wanted to do and being assured that I could park my car at the motel for a week and be transported to and from the airport and that there was no charge for this service. I told him I was booking through [redacted] and he said that was fine. I even called to confirm that they got the reservation from [redacted] and they had. Upon talking with the manager 2 of the 3 times we decided that we would do that and not drive to the airport on the day of the flight and pay for airport parking, we would pay for a motel instead. Upon arriving at the motel the check in clerk seemed to be waiting for us as she called the manager when we started to check in and he explained that we could not park our car there even if we paid extra to park the car. He said that it was not the time of year that they did that and that they were very busy because of the car races. He would not budge. He seemed to want us to leave as we had already paid for the room and would not get a refund. We ended up spending the night but driving to the airport and parking and paying an additional $84 for parking. We have stayed at other motels in the area of the airport and left our car before. Wish we would have stayed in another hotel now.Desired Settlement: We would like to be reimbursed the $84 that we had to pay for airport parking. Also want the motel to not be able to offer something and then change their story.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by best western plus regarding complaint ID [redacted].

Regards,

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Description: Hotels, Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Address: 5300 Airport Square Ln, Sandston, Virginia, United States, 23150-1232

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