Best Western Plus Rockville Hotel & Suites

THE HOTEL BEST WESTERN PLUS, I PRESENT MY COMPLAINTE BECAUSE THERE WAS A COCKROACH IN MY ROOM, EVEN ON TWO OCCASIONS, WICH WERE PUT IN MY SUITCASE AND IN MY WIFE'S BED, I HAD TO SLEEP IN A CHAIR, THIS CAN NOT HAPPEN IS AN OUTRAGE AGAINST THE PERSON AND HOTEL HYGIENE DATA REQUESTED A REPAIR OF THIS DAMAGE, THANK YOU VERY MUCH

The BEST WESTERN PLUS IN ROCKVILLE MD. ISNT providing the Quality of CUSTOMER SERVICE AS PORTRAYED TO BE. SOME OF THE STAFF IS VERY KIND AND FRIENDLY YET THE HEALTH AND SAFETY OF THE ESTABLISHMENT IS BELOW CITY CODE GUIDELINES .I WAS BITEN UP BY BEDBUGS THAT I WOKE UP TO CRAWLING FROM PILLOWS HEADBOARD BED AREA THE NIGHT PRIOR ME OR MY FAMILY WAS BURNING UP WITH EXTREME HIGH HEAT THAT WE COULDNT ADJUST DO TO THE THERMASTAT WAS NOT WORKING IN OUR ROOM ALSO ME AND MY FAMILY WAS PLAGUED WITH MANY FLYS AND OTHER STRANGE LOOKING FLYEN INSECTS THE PHONE WAS NOT WORKING IN THE ROOM AT FIRST .THE STAFF *** FOLKS IS CONSTANTLY KNOCKING AT YOUR DOOR PATRONIZING YOU AT 8 AM IN THE MORNING WHEN CHECKOUT IS SUPPOSID AT NOON NOT TO MENTION ONE OF THEIR SUPPOSID SHADY MAINTENANCE MEN KNOCKING AT DOOR LATE IN THE EVENING AFTER NORMAL WORKING HOURS WHEN THE TROUBLE CALL WAS MADE EARLY IN THE DAY WHEN YOU CHECKIN THE RECEPTIONIST TELL U THE CALLS ARE INCLUDED BUT SURPRISE YOU WITH A $100.00 PHONE BILL ON CHECKOUT AND WILL DO EVERYTHING TO NOT REIMBURSE A CUSTOMER OF A HORRIFIC ABNORMAL STAY THAT WASNT APART OF THE AGREEMENT ETC...