BEST WESTERN PLUS TECH MEDICAL CENTER INN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business was quite disingenuous in its response The [redacted] letter from January, which they refer to, was the result of a formal appeal to [redacted] and was proof not they covered the procedure in general, but that a mistake had been made in not covering my specific procedure initially At this point, the business should have worked diligently with Evicore to get the matter properly resolved EviCore should not have rejected the claim, but the hand-over of the appeal process was flawed Oxford is my provider and they agreed they should have covered the claim But they would only process it if submitted by the business directly and not based on my submission (because it was in network care) The business did not take the time to push EviCore to reflect [redacted] 's appeal, I suspect because I had already paid them They took a "fight the battle yourself" attitude, which required me to spend 5-hours total time securing payment, I was indeed paid last week - but my appeal was resolved in January and it took the business until June to pay me That is not right and reflects bad faith from the business I realize there is n more you can do as I was paid, but this merchant should be on your red flag list before they mistreat others In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business was quite disingenuous in its response.  The [redacted] letter from January, which they refer to, was the result of a formal appeal to [redacted] and was proof not they covered the procedure in general, but that a mistake had been made in not covering my specific procedure initially.  At this point, the business should have worked diligently with Evicore to get the matter properly resolved.  EviCore should not have rejected the claim, but the hand-over of the appeal process was flawed.  Oxford is my provider and they agreed they should have covered the claim.  But they would only process it if submitted by the business directly and not based on my submission (because it was in network care).  The business did not take the time to push EviCore to reflect [redacted]'s appeal, I suspect because I had already paid them.  They took a "fight the battle yourself" attitude, which required me to spend 5-6 hours total time securing payment,  I was indeed paid last week - but my appeal was resolved in January and it took the business until June to pay me.  That is not right and reflects bad faith from the business.  I realize there is n more you can do as I was paid, but this merchant should be on your red flag list before they mistreat others.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please see attached:We have completed our review of [redacted]’s complaint. Our findings show that this patient had an appointment and upon check-in confirmed her demographics with an incorrect home address on her registration form. [redacted] was also given an estimate of her patient financial...

responsibility at the time of service. We mailed three statements (12/*/15, 1/*/16, and 2/*/16) which were returned by the post office for incorrect address.Our office called and left messages for the patient on 2/**/16 and 3/**/16. On 3/**/16 the patient returned our call and informed our office of her correct address and the office staff generated a statement on 3/**/16 for her records. A fourth statement was sent to her in the normal cycle run. We received her payment through the mail on 3/**/16. Her credit card payment was processed and posted the same day it was received on 3/**/16. It is the office policy to immediately process payments when received by mail or while speaking with the patient in order that we maintain privacy, confidentiality and security of their credit card information.We have contacted [redacted] to extend our apology for the inconvenience she experienced.