Best Western-Potomac Mills

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I would like to see proof of the said incidentThe fact that nothing was said to me while I was still there draws questionsThe said incident happened on 10/9/and the first I'm hearing of it is 11/5/The fact that I stayed there more then a week after the said event I checked out on 10/19/and no one said anythingBut now a month later charges are being assessedI am prepared to take legal actions if the matter does not result in the fee being reversedI have read the policies and regulations posted on the website and I don't see anything about assessing fees weeks laterThank you! Regards, [redacted] ***

Reference is made to the aforementioned complaints. We stand behind our version of the facts and no the clean up fee will not be reverse

Unfortunately the [redacted] can do as it pleases as to refunding the guest.
 However, we have separate an enforceable contract with [redacted], and we will enforce the term of the agreement with the [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I would like to see proof of the said incident. The fact that nothing was said to me while I was still there draws questions. The said incident happened on 10/9/14 and the first I'm hearing of it is 11/5/14. The fact that I stayed there more then a week after the said event I checked out on 10/19/14 and no one said anything. But now a month later charges are being assessed. I am prepared to take legal actions if the matter does not result in the fee being reversed. I have read the policies and regulations posted on the website and I don't see anything about assessing fees weeks later. Thank you!
Regards,
[redacted]

The hotel staff was dispatched to handle all of the guest issues.  Additionally the guest was given the option to switch to another room to which they declined.  The hotel did everything possible to achieve guest satisfaction.

Our non-smoking policy and violation fee if policy is broken is reviewed with guest upon check in.  This information is contained in the registration card to which in order to check in guest must review, agreed to and sign.  The violation occurred and we are holding the guest to the...

signed agreement.At your service!!

Each guest room is inspected daily.  By conducting daily inspection of guest rooms we are intimately familiar with the status of each room.  When we inspect a room that was previously occupied and the room have to be removed and place off line due to smoke odor left by the guest, we will then levy the penalty.

I would definitely like to be reimbursed for my items that were stolen out of our room by housekeeping (Mini DVD Player, [redacted] tablet, [redacted] and Polaroid tablet, about 50 movies and the chargers for every electronics). My daughter, the Principal and I shared a room together. We were there from...

Monday-Thursday. We left every morning @ 7:30am and return back every night at 10pm. My daughter watched a movie on her mini DVD player every night except for Tuesday night. We discovered on Wednesday night that it was on the floor next to bed with rest of our bags when we got ready to pack to leave on Thursday morning. I reported it to the desk that night and they stated they would look into it and took my info down. I went to the desk Thursday morning @ 5:30amand the desk clerk stated it was written down that it was missing I corrected him and told him it was stolen because we where gone the entire day. He told me the manager wouldn’t be in until 12 and we were leaving out to return back to Georgia @ 7:30amthat morning. I emailed the General Manager Charles S[redacted] and he was really rude and responded stating his clerk should’ve notified the local authorities and there was nothing he could do. I also notified the Corporate of Best Western and the local authorities to file a report. The desk officer (W[redacted]) took my report over the phone and gave me a file number and stated she would get back with me.

Review: On a recent trip to Florida, we stayed one night at this Best Western Hotel. As there were only two of us, we got one room. After returning home, I received my credit card statement. Much to my surprise, this Best Western charged me for two rooms. We did NOT ask for, nor did we need two rooms. I immediately called the hotel to straighten out this obvious mistake. I was told by the person who answered that he would pass my information on to their accountant, and they would get back to me. That didn't happen, so I called them again. I was told that my information would be placed on his desk to be handled first thing the next morning. Still no call, so I called again. This time I asked to speak to the general manager. His name is [redacted]. He said he'd look into it and get back to me. This has now been about a week of back and forth. He did call back, and left a message saying that I signed two separate charges for two separate rooms, and I would be responsible for them. I called him back, and he was VERY rude and refused to make this right. I have since called [redacted] and told them of the problem. I also talked to Best Western Corporate. They told me that they couldn't do too much to resolve this, as the hotels are independently owned, and THEY have the last say. This is blatant credit card fraud. [redacted] is handling it. They should not be the ones getting ripped off either. We will NEVER stay at a Best Western again, and to all travelers out there, make sure to verify that you are getting what you pay for.Desired Settlement: A credit of $105.41 to my [redacted] account.

Business

Response:

Check Message tab or see attached.

Business

Response:

From: [redacted] <[redacted]>

Date: Tue, Dec 10, 2013 at 12:27 PM

Subject: Comnplaint Id[redacted]

To: [email protected]

Cc: [redacted] <[redacted]>

Reference is made to complaint ID [redacted]. Please see attached.

Review: I stayed at the Best Western in Woodbridge VA. They have a NO smoking policy. Which is fine with me as I and my wife are NON-smokers.

My Credit card had an additional charge of $400. When I contacted my cred card company they were informed I smoked in the room. I called both the credit card company and the Best Western and they were uninterested in my assurances that we are both NON-smokers. There is NO chance that we smoked in the room. The $400 remained.

Do I have no recourse??

Business

Response:

Our non-smoking policy and violation fee if policy is broken is reviewed with guest upon check in. This information is contained in the registration card to which in order to check in guest must review, agreed to and sign. The violation occurred and we are holding the guest to the signed agreement.At your service!!

Business

Response:

Each guest room is inspected daily. By conducting daily inspection of guest rooms we are intimately familiar with the status of each room. When we inspect a room that was previously occupied and the room have to be removed and place off line due to smoke odor left by the guest, we will then levy the penalty.

Review: I was a resident guest at Best Western Potomac Mills from 10/6/14 through 10/19/14. During my stay there I had little to no contact with any of the house keeping staff. I would leave the Do Not Disturb sign on the door while I was at work. Everything seem to be ok, I did have a run in with housekeeping entering the room while there was the Do Not Disturb sign on the door. I did call front desk and make them where of this problem. The front desk receptionist apologize for any inconvenience stated it would not happen again. I checked out 10/19/14 unaware that there had been any problems or incidents. I Then receive an email on 11/5/14 stating that a clean fee had been assessed and charged. according to the email that was sent there was a said incident on 10/9/14 where housekeeping had to come in a deep clean the room.

I have many questions and concerns about this fee being charged to me. Stating the obvious First, this said event/incident never happened. It was said that human feces had been found in the bed and bathroom!

I made several calls to speak with Melanie K** the Front desk manager, who gave me the run around and could not tell me any information about wanting to dispute the charges. She stated she would transfer me. I then spoke with 2 more ppl who seem to be upset by my call. I then finally was passed to Keuri P[redacted] who said she was the director of operations, and she stated in short "she was as high as I can go and that her housekeeping should not have to clean up a person's "[redacted] room" (excuse the language). I then asked her if she could provide any proof or written statements or pictures or what housekeeping is claiming. She said none of the housekeeping spoke English and I couldn't speak to them.

So I asked the question well how do I dispute this? She said I can't. She stands behind what was told to her from the staff.

I don't feel this is right and that I should have been charged. If the said incident happened on 10/9/14 then why was the charges being assessed this late? Almost a month later. If this did happen then why was nothing put in writing and given to me while I was still there? I didn't leave until 10/19/14. Mrs. P[redacted] didn't seem to want to help in any way! She came off very rude and uncaring of the problem.

If u have any questions or would like to talk to me about this matter please give me a call...[redacted]. Thanks~Desired Settlement: I would like to have the fee reversed. I will agree to never stay at another Best Western I will sign any paperwork that is needed. I have no desire to ever use them again. And I would like a letter apologizing for the rudeness of the management.

Business

Response:

Reference is made to the aforementioned complaints. We stand behind our version of the facts and no the clean up fee will not be reverse.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I would like to see proof of the said incident. The fact that nothing was said to me while I was still there draws questions. The said incident happened on 10/9/14 and the first I'm hearing of it is 11/5/14. The fact that I stayed there more then a week after the said event I checked out on 10/19/14 and no one said anything. But now a month later charges are being assessed. I am prepared to take legal actions if the matter does not result in the fee being reversed. I have read the policies and regulations posted on the website and I don't see anything about assessing fees weeks later. Thank you!

Regards,

Review: I called at 10am eastern time and canceled my rooms I made through [redacted].com. After canceling with them they stated they called the [redacted] to make sure they would not charge me for a 1 nights stay... and was told they were, I asked why because my email says as long as I cancel before 4pm on 5/29. when calling the [redacted] I was greeted on the phone by a lady named ([redacted]) who was very rude and aggressive and cutting me off each time I tried to talk from the very beginning of our conversation and told me that she had just got off the phone with the [redacted].com folks and she's not refunding anything. Now please take note (I had made the reservation at 9:45am and canceled at 10am - per my payment it stated I had until 4pm to cancel without being charged – I canceled because I found something closer). So I asked her if I could speak with her manger or supervisor, after she was being rude to me and she told me she didn't have one, that she was the highest boss to go through and what's done is done. I asked her again was there someone at corporate that I can issue my complaint to, and again she said no that she was the only person of management I could go through.Desired Settlement: I would like my full refund and an apology from this company.... (becuase of there services I may not ever use them again nor will I recomend them to anyone else. And she needs to take a customer service class if she wants to stay in that field.

Business

Response:

Unfortunately the [redacted] can do as it pleases as to refunding the guest. However, we have separate an enforceable contract with [redacted], and we will enforce the term of the agreement with the [redacted].

Review: Have received the worst customer service in dealing with a local hotel concerning an extended stay and resulted in bed bugsThis company has been paid their money each week entirely in full and they also had a credit card held to the account for "incidentals"When we found bed bugs in our room and found that was what the welts and rashes on our bodies were my fiancé and I took the two bags of bed bugs down to the front desk which they got the front desk manager [redacted] and he went and got the owner **[redacted] which only moved us down one floor and into a different roomThey never offered to help us, never gave us bags to put our things in to keep the bed bugs in their room contained - nothingThey never offered to help me wash my clothes or have them dry cleaned or washed at all to try to prevent further infestation to THEIR PROPERTY!! The owner **[redacted] was supposed to call us the next day with an "update" as she said when we took her the bags that she would have to call the exterminating company and confirm that it was in fact what we were claiming though she could see the bed bugs for herself and the bites all over his ar** and legsWe asked her what about reconciling he physician bills that were outstanding in relation to the bed bugs and again she had to confirm that is in fact what it was we were presenting before she could authorize any bills etcBOTH the OWNER **[redacted] and GENERAL MANAGER [redacted] were rude and completely unprofessionalBOTH of them chose to speak to us "over the counter" about the bed bugs rather than having the common respect enough for us (the customers) or the business as a wholeWhom considers it ethically moral to consult a bed beg infestation and bites/possible law suit in the main lobby in front of other customers and "potential business"? Furthermore, they have not compensated ANYTHING out of courtesy or respect, they have simply done nothingNo law suits yet filed, but when we went to talk to the GM the following day he ([redacted]- GM) told me that "she had attorney's" [redacted]) and that "this was now between her insurance company and legal matters"No one not even the owner has shown any empathy, care, or remorse for the situationAs a matter of fact, the hotel never called us at all to even check on us and see if we were ok or at least our babies were okay that received bitesThey simply did and do not careWe do not have the money to keep paying out on this matter that is solely their responsibilityThis originally happened on a Wednesday and Thursday morning he went to [redacted] Urgent care where he was diagnosed with scabies/bed bug contact and suffered secondary infection from the scratches getting opened and dirt getting trapped resulting in infection secondary to the bed bug bitesHave received the worst customer service in dealing with a local hotel concerning an extended stay and resulted in bed bugsThis company has been paid their money each week entirely in full and they also had a credit card held to the account for "incidentals"When we found bed bugs in our room and found that was what the welts and rashes on our bodies were my fiancé and I took the two bags of bed bugs down to the front desk which they got the front desk manager [redacted] and he went and got the owner **[redacted] which only moved us down one floor and into a different roomThey never offered to help us, never gave us bags to put our things in to keep the bed bugs in their room contained - nothingThey never offered to help me wash my clothes or have them dry cleaned or washed at all to try to prevent further infestation to THEIR PROPERTY!! The owner **[redacted] was supposed to call us the next day with an "update" as she said when we took her the bags that she would have to call the exterminating company and confirm that it was in fact what we were claiming though she could see the bed bugs for herself and the bites all over his ar** and legsWe asked her what about reconciling he physician bills that were outstanding in relation to the bed bugs and again she had to confirm that is in fact what it was we were presenting before she could authorize any bills etcBOTH the OWNER **[redacted] and GENERAL MANAGER [redacted] were rude and completely unprofessionalBOTH of them chose to speak to us "over the counter" about the bed bugs rather than having the common respect enough for us (the customers) or the business as a wholeWhom considers it ethically moral to consult a bed beg infestation and bites/possible law suit in the main lobby in front of other customers and "potential business"? Furthermore, they have not compensated ANYTHING out of courtesy or respect, they have simply done nothingNo law suits yet filed, but when we went to talk to the GM the following day he ([redacted]- GM) told me that "she had attorney's" [redacted]) and that "this was now between her insurance company and legal matters"No one not even the owner has shown any empathy, care, or remorse for the situationAs a matter of fact, the hotel never called us at all to even check on us and see if we were ok or at least our babies were okay that received bitesThey simply did and do not careWe do not have the money to keep paying out on this matter that is solely their responsibilityThis originally happened on a Wednesday and Thursday morning he went to [redacted] Urgent care where he was diagnosed with scabies/bed bug contact and suffered secondary infection from the scratches getting opened and dirt getting trapped resulting in infection secondary to the bed bug bitesOne final thing of this situation that took the icing on the cake was two days after I went to the front desk and physically handed them the bag of bugs they called my room to ask me for another deposit or the room for "incidentals" on the hotel roomWe gave them one originally upon arrival to hold to our accountWhen we had to move roo** because of their bugs it "voided" by credit card that wad "holding" on my account and that is why they called me on Saturday morning for another deposit; however, in this instance I was refusing and not going to pay another deposit as they have treated us so unfairly and still have not even so much as acknowledged the bed bug issue nor reconciled anything with us (i.epay our dr bills or prescriptions especially for a baby)How do you have the heart or audacity enough to call my room and ask ME for ANOTHER $deposit knowing what is going on and knowing they have not helped in any wayI cannot even fathom the thoughts of their rationale behind this issueIt is my priority and desire to bring justice to this situation not for myself, but to recover back my mother's money, bring justice to my family as well as seeing to it society is aware of their unprofessional ways in hopes no one else gets treated like this here ever again.Desired Settlement: Due to the extent and timeliness of this matter I would like to be compensated back for the ENTIRE stay from September 8, 2013- currentI would also like to recover back any fees billed to any physicians during this time and/or any needed medical prescriptions for treatment of the bed bugs, cleaning our clothes, ridding of our pack and play for our baby leaving her no bed, gas to and from for the treatments, if the issue rises to a judicial level in a proceeding I want to recover all attorney fees as well as any corresponding or relevant court and/or filing fees, lost wages for time out to go to the Drand cancelling the job outdoors due to the uncontrollable itching in the heat leading to scratching open the bite wounds from the bed bugs, and even at this point for the total disregard of our issue on their property and doing nothing at all other than move us roo** I would like pain and suffering or internal grievance in addition to interest on each day the owner wrongfully and deliberately drags this out with no resolution, communication and leaving us in the dark while we are still at their property and calling to inquire about details and "no one knows anything" meanwhile "she's on vacation" for the next four days! NO! Absolutely not - how unprofessional and completely downright unethical and absurd to do to a customer whom has just spent THOUSANDS to stay at your business and then when an issue arises on their responsibility they don't even appreciate our business enough to own up to this and fix it the right way not only financially, but morally, ethically, and more importantly professionally!!!!!! I also demand an apology to my mother, grandmother, fiancé, and children for shunning this off like it is of no importance and disregarding/disrespecting my family in that manner especially in front of the public after the amount of money that was paid out to them and then treat them worse than dirt ESPECIALLY for snickering in her face when describing her grandchildren being eaten upThe general Manager [redacted] even told them at one point after snickering that **[redacted] (the owner) and has money for them resulting in my grandmother telling him, "And so do we"What did we not have money or did we look like we didn't have any money to tell us "she (the owner) has attorney's and money for themThe issue was presented and we became perturbed for getting the run around and lied to by the ownerThe owner and the general manager are equal in their rude, cocky, and complete embarrassing and unprofessional waysI feel sorry for their employees if they treat their customers like this
Business
Response:
Reference is made to file #[redacted].I am not sure how multiple was made to reach me for this the first time I am hearing about this complaintBe that has it may, this guest stayed with us for about weeksOn week her husband claimed he has scabies as a result of being bitten by bed bugsWe immediately move her to a new room and call our past management company to investigate the matter which is our standard operating procedures for these claimed real or imagined.The following day the guest mother and grand mother came to the hotel and wanted compensationWe made an offer to pay for the husband medical bills of $and to have her closed laundered at a cost of $that offer was rejected by **[redacted], stated that she would bring a law suit against usWe in turn gave the matter to our legal department.**[redacted] continue to stay in the hotel for an additional weeksHotel does not manufacture Bed bugs in the back office somewhereBeds bug are brought in from an outside sourceCurrently it is not factual to contract scabies from being bitten by a bed bugWe in good faith attempted to achieve guest satisfaction with this guest.At your service!
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted] I am rejecting this response because:The fact that **[redacted] neither **[redacted] cannot recall any attempt of contact before this FINAL ATTEMPT may conclude some of the "good faith" customer service I received upon living in the Best Western for the weeks that became remarkably the weeks of an unforeseen absolute nightmareComing from the wording and text of the actual context of this message is truly and solely coming from **[redacted] (Best Western of Potomac Mills "General Manager") and NOT from some "legal department"To begin, this complaint was against the BUSINESS itself, the General Manager- **[redacted], and the OWNER- **[redacted] for the unprofessional and disrespectful inconsideration for their guests period, NOT just us and the very costly, unfortunate, and untimely eventI would like to voice one concern for the business in general and any future prospective customer out thereWhen youhave a business concern or issue the proper and PROFESSIONAL thing to do is to address the issue with the guest in private, or in an office, rather than everything being discussed and open at the FRONT counter for cheof prospective guests etcHow is this ANY form of running a good business, or "good faith" anywhere? Would you not kindly guide the guest or customer to your office and discuss the matter on a little more of a calmer, quieter, professional, and needless to mention respectful atmosphere and surroundings as opposed to attempting to "resolve" the matter or hear of complaints at your front counter where everyone can hear you and prospective customers hear of your complaints as "guests" of bed bugs in your room or on the same floor as them? I know that surely would not in any manner comfort my stay and make me feel that the business I am staying with is serving some sort of "good faith" to discuss such at a front counterThe bites to my fiancé were occurring for WEEKS without endHe had no medical insurance at the time and at first just ignored the issue until it was unbearable and spreading to be commiserating and intolerableNeedless to mention, he is still to this day struggling with the infections and after effects from the bites and infections that occurred from Best Western of Potomac Mills [redacted] VALet me stand firm and clear against the ignorance of the assumed verbiage coming from the "professional and final attempt reply" coming from Best Western of [redacted] when it was stated, "On week her husband claimed he has scabies as a result of being bitten by bed bugs." Let me be clear, in NO WAY did my fiancé ever claim he had anything other than what he came back form the Drto hear as a diagnosis and NEVER A FACT OR PROVEN DIAGNOSISIn fact, the Drthat diagnosed my fiancé asked him to come back free of charge and she would look at his diagnosis given by her further since this was now "a legal matter"She was asked to PROVE thescabies diagnosis upon for visual findings as suchWhen he (my fiancé) came back from the Drthat morning, he came in the room asked for the bags of bed bugs we found and said, "we are taking this and the bags of bugs to the front desk"In which case we didWe handed the bed bugs over to the front counter at the time it was an asian American girl whom went to the back to getthe front desk manager and HE then went and got **[redacted] the business owner of Best Western Potomac MillsThe DUMBESTthing we ever did was release the bags without getting them back to these unprofessional, despicable, dishonest and cruel ill minded individuals that call themselves "professionals"I stand firm in my honesty and can legally attest to the zeal of this nasty and untimely event they think and claim that they, "We in good faith attempted to achieve guest satisfaction with this guest"When we brought the bags of bugs to the front desk it was "handled" there as I mentioned in the beginning of the refusal of this "business" response"From there we were moved to another room from [redacted] to [redacted] to be PRECISEConsidering that we had been a FULL PAYING guest there for SEVEN weeks you think that moving you rooms immediately and IMMDIATELY taking your clothes or things to be bagged would have been a given, no not here! As the General Manager embarrassingly enough stated, "We immediately move her to a new room and call our past management company to investigate the matter which is our standard operating procedures for these claimed real or imagined"One can only presume that he is speaking of their "pest control and management company" as it was possibly misspelled coming from the General Manager **.[redacted] and I assumed totally overlooked by the owner before it is posted to the Revdex.com worldwide website for all the world to see and read these unprofessional and ignorant defensive statements coming from Best Western that make no sense at all and is not even proper English coming from a manager and a GENERAL MANAGER at thatI still have pictures and Drvisits for me, my oldest daughter, and my fiancé which in our Drreports it mentions BED BUGSThe findings were taken to the front desk on a Wednesday and we were told that we would be called once they heard from their pest control and they were able to come outShe KNEW clear and well with what we brought her what was in that room of [redacted] of Best Western [redacted] VAIt was stated that, "The following day the guest mother and grand mother came to the hotel and wanted compensationWe made an offer to pay for the husband medical bills of $and to have her closed laundered at a cost of $that offer was rejected by **[redacted], stated that she would bring a law suit against us "Let me AGAIN, back up and stand firm in truth against this pity in that this happened on a Wednesday that they were given the bags of bed bugs, ok – and when we had NOT HEARD FROM THEM BY FRIDAY STILL (my cell phone records and your video camera premises recordings will attest that **[redacted]) we clearly wanted answers and we wanted to hear from the owner upon her findings as she stated she would call me and let me know as soon as she talked to pest control and of course WHY would I have voluntarily heard from her in her dishonesty in the first placeThat Friday morning, my mother and Grandmother showed at the hotel to speak to the owner and she was not there so they spoke to the GM [redacted])They told him then, what did we need to do to get something moving here and some answers? She said, "If we cannot get some answers my first call is going to be to the Health Department and then to my attorney" as **[redacted] started, "She has attorney's too" and he then prompted them with, "she has money for them" and my grandmother then turned around and said, "and so do we" and walked off as we were supposed to be awaiting a call from **[redacted] the ownerMy mom's cell was called and she was offered $to have our clothes cleaned (THREE DAYS LATER!!!!!!!!!!!!!!!!!) oh, and $to cover my fiancé's medical bills" and she told my mother that we would have to sign a waiverFor what? If there were no findings then you should have no concern at all about legal matters rising against you in the futureFurthermore, my mother was reluctant to accept that and sign anything as this was the START of his medical care and it is STILL NOT overWe have been gone fromthere for a month yet he is not healed, there is no diagnosis of scabies, and this nightmare is unendingSo, Revdex.com I regret to inform you, and Best Western [redacted] VA, **[redacted] the owner nor **[redacted] will I relinquish you from this unfair, dishonest,unprofessional, and complete inconsiderate eventLet me ask you something, how would you feel if your month old BABY was being BITTEN and EATEN up by BED BUGS IN YOUR HOME OR BED? Would you just chuckle and tell him, "Oh, well they will not harm you and you must have just brought them in from the outside!" Get realShe [redacted] "business owner") said "there were no findings" when I asked her directly what the findings were on the pest control!!!! She flat lied to me and said, "There were no findings"And so later I called the front desk and then requested to be moved back to room [redacted] in that there "were no findings" and **[redacted] tells me that they can't rent that room out until they can get it cleaned properly and all measures have been taken in control" and so I replied, "I thought there were no findings?" They deviated and ran from any last comment or phone call, letter etc about it and THAT is why the didn't respond for the first two until they act like, "I am not sure how multiple was made to reach me for this the first time I am hearing about this complaint." Really [redacted]? Really? I would like to back up a moment and add some clarity to my additional stay of "weeks"Please know, that my mother and Grandmother did all they could in words to get us to move out of that despicable place and literally tearfully begged us not to give one more penny to these such "loving", kind, and "good faith" individualsLastly, let me stand you straight you on my final word to you before intervention as you stated, "Hotel does not manufacture Bed bugs in the back office somewhereBeds bug are brought in from an outside sourceCurrently it is not factual to contract scabies from being bitten by a bed bug"When or WHERE **[redacted] did we EVER claim we or my fiancé had scabies from being bitten from a "beds bug" – you mean "bed bug"? We only claimed to see BITES and INFECTION and so WE WENT TO A PHYSICIAN TO GET A FULL DIAGNOSIS and WE BROUGHT THAT TO YOU – NEVER DID WE EVER ONCE Proclaim that there were bites secondary to be bitten from a "scabies"As a matter of fact [redacted] oh wise one, since you have done your full research and you chuckle in my face let me turn this tableSCABIES IS NOT SEEN TO THE HUMAN EYE, SO IN FACT YOU WERE NOT BROUGHT SCABIES YOU IMBISOL AND YOU KNOW THIS AND SO DOES THE DECIETFUL **[redacted]! That's fine, but let me just impart a bit of wise upon you – FACTS to do not infact change in the court of law sir so I sure hope they are all straightAlso, please know in my research there were bedbugs found in this SAME HOTEL according to [redacted] and I have not yet completed my complaint with them! Check back it will be there!
Regards,