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Best Western-Presque Isle Inn

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Best Western-Presque Isle Inn Reviews (1)

Review: We reserved 2 rooms for the Quality Inn and Suites in Fairview PA thru Priceline.com. When we got to the hotel, it was not anything that was represented in the website and photos. We were disgusted with the appearance and cleanliness of the inside and outside of the building. We were greeted in the parking lot with about 5 guys that appeared to be drunk and rowdy. Then we go in and there are about 12 people in the waiting area. There were all hanging out and not very clean. The place smelled and I wish I could describe the smell, but I have no idea what it was. We were never acknowledged by the Manager at all. The girl finally looked at us and we said we would like to cancel out reservation. This is not what was represented on the website. She said I can take care of that for you, right now. So she proceeded to cancel our rooms. Then she said okay they are cancelled and then, she said I can't refund your money though. I said you at kidding me???? We actually came in and told you were are canceling and you cancelled us but neglected to tell us we would still end paying 281.00 for 2 rooms we will not be staying in. She said sorry I can't help you. The girl then said I can give you number to call to get your money back. So we took the number and called it from the parking lot. 40 in brutes later we're told no refund by someone that didn't care what we had to say. We could barely understand a word they were saying. I then proceeded to email priceline.com corporate office. I received an email stating that they had contacted the Manager of the Quality Inn and Suites (Ankur Shah) he stated he would not be giving us a refund. Price lines corporate told us it was completely up to him. He has not tried to contact us at all and resolve this issue. I have since email the Manager (Ankor Shah) and haven't heard anything yet. I believe that a company should represent themselves accurately and practice good business procedures. We need up driving about another hour and half for a hotel and having to pay againDesired Settlement: I would like to be reimbursed for the 2 rooms we didn't stay in but had to pay for. It's not like we have 300.00 dollars to just toss out the window. Just doesn't seem fair to us at all.

Business

Response:

I’m concerned about problems you experienced at our hotel during your recent

visit. i’m writing to thank you for taking the time to bring this matter to my

attention,

We accommodate many guests each evening, and we strive to make their stay a

satisfying one. The principal goal of our hotel is to provide dependable service

to all of our guests at reasonable prices. Consequently, it’s disappointing to learn

that you’re unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our

guests are taken seriously. They tell us what we’re doing right, what we’re doing

wrong and how we can improve. Your willingness to share your recent

experience is genuinely appreciated.

Unfortunately, we can’t help you any hither in this situation. You didn’t even

go to the hotel room hence you really wouldn’t have experienced the indoors of

the hotel, So for you to say that the inside of the hotel was not to your

satisfaction, would be an incorrect statement. Also, it was a busy night for our

hotel, so there being 12 guests at the hotel while you were checking in is not in

our control. I talked to my employees and they confirmed that there were no

drunk patrons outside the front desk area. Also, there was no offensive smell any

of our 130 guests experienced. Please feel free to give me a call if you have any

further questions.

Sincerely,

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Description: MOTELS

Address: 6467 Sterrettania Rd, Fairview, Pennsylvania, United States, 16415

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