Best Western Santee Lodge

We want to thank Best Western in Santee, CA for the cleanliness of the room we stayed in. The bathroom was spotless and the counters where the sink were. There wasn't any dust on things. Great staff and a decent breakfast. We checked the air conditioner/heater filter and it was clean. A lot of places are filthy. The beds were okay, maybe new mattresses one day, pillows were fine. The only thing my husband said was it would of been nice to have a towel bar for wet towels. Parking is tight in the back area. Otherwise we will stay there again.

ID:***Bellow is the hotels side of the story:Best Western Santee Lodge is a non smoking hotelOur policy is that thereis no smoking within feet of any entranceThe hotel does allow cashpayments as long as guest leaves a cash deposit for any incidentalcharges, damage to room, or smoking in
the roomAt check in time, thispolicy is clearly stated verbally, on the registration card, and signsposted all around the hotelAll rooms are inspected each day by both thehousekeeping staff and the front deskWhen a guest pays a cash deposit,the guests room is inspected at check out timeIf there is was no damage,smoking, or missing items in the room, then the guest gets their depositbackThis guest made a complain to Revdex.com about their room deposit not beingreturned due to damage to the roomThey stated that their were existingconditions to the room and the damage was not their faultThis guest madeno complains during their stay about their room smelling of cigarettesmoke nor of any damages in their roomUpon entering this guest’s room atcheck out time, the smell of cigarette smoke lingered in the air and onthe furnitureThe smell was not subtle, but strong, indicating the guesthad smoked in the roomThis is the reason why the cash deposit was notreturned.*** ***Bestwestern Santee LodgeWoodside AveSantee, CA 92071*** *** ***

Review: Deposit of $100 was not returned due to a existing conditions of the room. Damage that was not done by my girlfriend and I. The man working was extremely rude and failed to listenDesired Settlement: Would like our deposit back and a refund for the condition the room was in and our trouble.

Business

Response:

ID:[redacted]Bellow is the hotels side of the story:Best Western Santee Lodge is a non smoking hotel. Our policy is that thereis no smoking within 25 feet of any entrance. The hotel does allow cashpayments as long as guest leaves a cash deposit for any incidentalcharges, damage to room, or smoking in the room. At check in time, thispolicy is clearly stated verbally, on the registration card, and signsposted all around the hotel. All rooms are inspected each day by both thehousekeeping staff and the front desk. When a guest pays a cash deposit,the guests room is inspected at check out time. If there is was no damage,smoking, or missing items in the room, then the guest gets their depositback. This guest made a complain to Revdex.com about their room deposit not beingreturned due to damage to the room. They stated that their were existingconditions to the room and the damage was not their fault. This guest madeno complains during their stay about their room smelling of cigarettesmoke nor of any damages in their room. Upon entering this guest’s room atcheck out time, the smell of cigarette smoke lingered in the air and onthe furniture. The smell was not subtle, but strong, indicating the guesthad smoked in the room. This is the reason why the cash deposit was notreturned.[redacted]Bestwestern Santee Lodge10726 Woodside AveSantee, CA 92071[redacted]