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Best Western Seven Seas

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Best Western Seven Seas Reviews (1)

Review: On Sunday Aug 23rd I book a room on [redacted] at Best Western Seven Seas Hotel solely because it was indicating that they had a room available on the website. I booked the room and went there immediately just to find out that their rooms were not available until 5 hours later. The receptionist showed no concern about my experience and answered me very rudely. She told me if I wanted to confirm the booking and since I wasn't sure that I would be able to find another hotel room available I said OK. But she did not inform me by any means that if I confirm the reservation if by any chance I want to cancel I would be charged for the full price. So I leave there And in half an hour I find another hotel nearby with an available room right away. I went back to Best Western hotel four hours before even the rooms would be vacant and asked them to cancel my reservation, which they replied that they would cancel the reservation but they will charge me the full price of the unavailable room! I asked them why, and they told me that the cancellation window has passed which was 24 hours before the availability of the room. That is simply the most illogical thing I have ever heard. I booked an hour before and they refused to refund me of a service that I didn't receive and wouldn't receive in four hours. I contacted [redacted] and they called the best western hotel to cancel the reservation and they refused again to refund me for some service that I didn't receive!!! This is robbery in broad daylight! I have filed a dispute through my bank as well. I want them to refund me , They didn't even fill out any paperwork, I haven't signed any receipt for them, but still they are charging my bank account. All I know is that this is not ethical by any stretch of imagination!Desired Settlement: I want the Best Western Seven Seas Hotel to refund me the full amount of $80.38.

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Description: Hotels

Address: 411 Hotel Circle S, San Diego, California, United States, 92108

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