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Best Western Station House Inn

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Review: Hello,

I booked one night hotel room with Best Western Station House Inn in South Lake Tahoe to celebrate our wedding anniversary. Unfortunately, my wife fell sick the night before and was not in a condition to travel. I called in the morning to cancel the booking and the representative said that I will need a doctor's note in order to cancel. We didn't go to the doctor.

I would like them to cancel the reservation and refund the money. I would really appreciate if you could please help me getting back my $122.90.

Thanks in advance!

Much appreciated, [redacted]Desired Settlement: I would like the hotel to cancel the reservation and refund $122.90. Thanks!

Business

Response:

Dear Mr. [redacted],Thank you for contacting our property in regards to your reservation at our property due to arrive 4/9 we are very sorry to hear your wife was ill and you weren't able to travel to property. I looked into your booking and it seems it was booked through a 3rd party booking agent we have a 24 hour cancellation policy at the time of booking the booking agent explains hotel policy. When you book through a 3rd party agent they charge your credit card and send over there company card for payment unfortunally we wont be able to refund your card that would have to be done with the booking agent that you booked with. Once again we apologize for the inconvienence that this has caused you and your wife but we will not be able to refund your stay. Yours Truly, [redacted] Res/Sales Manager

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Description: Motels

Address: 901 Park Ave, South Lake Tahoe, California, United States, 96150

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