All evidence indicates that Gary’s Service should not be held liable for damages to this customer’s vehicleOur employees who were involved in the safety inspection all stated that no bumping or scraping occurred during the inspectionNo other vehicles, no equipment, and no part of the building showed any signs of damage that would have been caused by a scrape similar to the one on the customer’s carTwo police officers also came to examine the customer’s car in direct and immediate response to her complaintBoth reported that the damage to the car must have occurred prior to the customer’s visit to our shop because the scratch was covered by the same mud and debris over the entire carIt was not a fresh scrape; if it were, the scratched area would not have been covered with mud.We run an honest business and would pay for any damages we feel we are responsible forWe are definitely not responsible in this case
Complaint: ***
I am rejecting this response because:I don’t know what happened to my carI don’t know when it happenedI don’t know where it happenedI don’t know who did itAll I know is that there is damage to the driver’s side of my car that I did not notice prior to patronizing Gary’s ServiceI do know Gary’s Service had a full shop with many cars, equipment, staff and customers within a crammed areaOne would assume a reasonable person would not find it unfathomable that an accident could occur in such a tight locationWhat I do know is that I typically am a fairly detailed oriented personI tend to notice things or errors that others don’t, let alone a massive dent on the driver’s side of my carI do know I typically enter my car from my driver’s sideI do know that I coincidentally noticed those unique looking dirt, “mud” spots, the Saturday before I went to Gary’sThe spots are over just the hood of my car, not all over my car as stated in Gary’s Service’s rebuttalI thought they looked unique and that is why a random detail caught my attentionI did not see damage to my car at that timeTherefore the allegation that the damage happened before the mud spots appeared is doubtfulWhen I first noticed the damage I went outside to inspect it and Glen was already outsideI called him over to my carHis instant response was defensive and he immediately claimed they didn’t do itHe was not the one who worked on my carHe did not go to investigate, he did not check with any of his employees about the damageHe just said they didn’t do it and I should call the police, so I didMaybe it was his poor customer service skills, or cultural differences, but one would think a typical response would involve something along the lines of, “Oh, I am so sorryYou’re saying this happened here? Let me go check and consult with the associates who worked on your car.” Not immediately dismiss meHe could have gone and talked with his employees and then returned and told me his staff knows nothing of the damage, instead of immediately denying any liability within seconds of me showing him the damageAs for when the damage occurred, I took my car to an auto repair shop my insurance carrier told me to go to in order to get an estimate for repairing itI asked the employee when the damage happenedHe told me you cannot tell when it happened, but you can tell the damage is newer because there is no rust, but it’s not something you can specifically say if the damage happened that morning or night before type of thingI pointed out the dirt spots with the scratches from the damage and asked his impression of it; he said you can’t tell which one happened first.It is true both cops said the damage wasn’t from that morning, but I didn’t realize they were experts in damage assessmentEspecially when they were unable to answer any of my follow up questions, such as, “Why wouldn’t I have notice it before since it is on my driver’s side, not the passenger’s side?” “Why did I notice the random dirt spots two days before I notice the significant damage to my car, especially since they are claiming the dirt spots happened AFTER the damage?” I also pointed out to the officers areas where there were scratches on top of the dirt as wellThe only thing the officers were able to respond with was, “I don’t know.” But I thought they were experts in CSI car trauma? They were able to tell me the damage did not occur that morning, but nothing else? At least tell me that it is very common for people to not notice significant damage to their cars for days, or even weeks! Come on, they should have really delved into their role as knowledgeable car damage specialists, not give up so easilyI was brushed off as if was not their problem and Gary’s didn’t do itAs if I am just an inept girl from the Mainland, which don’t get me wrong, is very possible I amBut the thing is, it just doesn’t quite make senseMaybe if the damage was on the passenger’s side or the back of my car that I don’t approach as often I could see the damage going a few days without me noticing itBut it is near my driver’s side door and I enter that door dailyMaybe if by happenstance I hadn’t already noticed the dirt spots on my car prior to it being harmed, I could be less confident about when the damage did or did not occurBut I did notice the dirt spots and took a close inspection of them because of the oddity of themAlso, I often use the keypad on my driver’s side door to enter my car, so I bend down in close proximity to the damage to press the code in order to enter my carSeems odd I would have missed it on more than one day, let alone not notice it because it allegedly happened before the dirt spots appearedGary’s Service could be totally innocent; I don’t knowI do feel like they handled my initial concern inappropriately, as if I hit a nerve with himHis response that morning did not feel like an innocent person’s response when I reported the damage to my car.
Sincerely,
*** ***
All evidence indicates that Gary’s Service should not be held liable for damages to this customer’s vehicle. Our employees who were involved in the safety inspection all stated that no bumping or scraping occurred during the inspection. No other vehicles, no equipment, and no part of the building...
showed any signs of damage that would have been caused by a scrape similar to the one on the customer’s car. Two police officers also came to examine the customer’s car in direct and immediate response to her complaint. Both reported that the damage to the car must have occurred prior to the customer’s visit to our shop because the scratch was covered by the same mud and debris over the entire car. It was not a fresh scrape; if it were, the scratched area would not have been covered with mud.We run an honest business and would pay for any damages we feel we are responsible for. We are definitely not responsible in this case.
All evidence indicates that Gary’s Service should not be held liable for damages to this customer’s vehicleOur employees who were involved in the safety inspection all stated that no bumping or scraping occurred during the inspectionNo other vehicles, no equipment, and no part of the building showed any signs of damage that would have been caused by a scrape similar to the one on the customer’s carTwo police officers also came to examine the customer’s car in direct and immediate response to her complaintBoth reported that the damage to the car must have occurred prior to the customer’s visit to our shop because the scratch was covered by the same mud and debris over the entire carIt was not a fresh scrape; if it were, the scratched area would not have been covered with mud.We run an honest business and would pay for any damages we feel we are responsible forWe are definitely not responsible in this case
Complaint: ***
I am rejecting this response because:I don’t know what happened to my carI don’t know when it happenedI don’t know where it happenedI don’t know who did itAll I know is that there is damage to the driver’s side of my car that I did not notice prior to patronizing Gary’s ServiceI do know Gary’s Service had a full shop with many cars, equipment, staff and customers within a crammed areaOne would assume a reasonable person would not find it unfathomable that an accident could occur in such a tight locationWhat I do know is that I typically am a fairly detailed oriented personI tend to notice things or errors that others don’t, let alone a massive dent on the driver’s side of my carI do know I typically enter my car from my driver’s sideI do know that I coincidentally noticed those unique looking dirt, “mud” spots, the Saturday before I went to Gary’sThe spots are over just the hood of my car, not all over my car as stated in Gary’s Service’s rebuttalI thought they looked unique and that is why a random detail caught my attentionI did not see damage to my car at that timeTherefore the allegation that the damage happened before the mud spots appeared is doubtfulWhen I first noticed the damage I went outside to inspect it and Glen was already outsideI called him over to my carHis instant response was defensive and he immediately claimed they didn’t do itHe was not the one who worked on my carHe did not go to investigate, he did not check with any of his employees about the damageHe just said they didn’t do it and I should call the police, so I didMaybe it was his poor customer service skills, or cultural differences, but one would think a typical response would involve something along the lines of, “Oh, I am so sorryYou’re saying this happened here? Let me go check and consult with the associates who worked on your car.” Not immediately dismiss meHe could have gone and talked with his employees and then returned and told me his staff knows nothing of the damage, instead of immediately denying any liability within seconds of me showing him the damageAs for when the damage occurred, I took my car to an auto repair shop my insurance carrier told me to go to in order to get an estimate for repairing itI asked the employee when the damage happenedHe told me you cannot tell when it happened, but you can tell the damage is newer because there is no rust, but it’s not something you can specifically say if the damage happened that morning or night before type of thingI pointed out the dirt spots with the scratches from the damage and asked his impression of it; he said you can’t tell which one happened first.It is true both cops said the damage wasn’t from that morning, but I didn’t realize they were experts in damage assessmentEspecially when they were unable to answer any of my follow up questions, such as, “Why wouldn’t I have notice it before since it is on my driver’s side, not the passenger’s side?” “Why did I notice the random dirt spots two days before I notice the significant damage to my car, especially since they are claiming the dirt spots happened AFTER the damage?” I also pointed out to the officers areas where there were scratches on top of the dirt as wellThe only thing the officers were able to respond with was, “I don’t know.” But I thought they were experts in CSI car trauma? They were able to tell me the damage did not occur that morning, but nothing else? At least tell me that it is very common for people to not notice significant damage to their cars for days, or even weeks! Come on, they should have really delved into their role as knowledgeable car damage specialists, not give up so easilyI was brushed off as if was not their problem and Gary’s didn’t do itAs if I am just an inept girl from the Mainland, which don’t get me wrong, is very possible I amBut the thing is, it just doesn’t quite make senseMaybe if the damage was on the passenger’s side or the back of my car that I don’t approach as often I could see the damage going a few days without me noticing itBut it is near my driver’s side door and I enter that door dailyMaybe if by happenstance I hadn’t already noticed the dirt spots on my car prior to it being harmed, I could be less confident about when the damage did or did not occurBut I did notice the dirt spots and took a close inspection of them because of the oddity of themAlso, I often use the keypad on my driver’s side door to enter my car, so I bend down in close proximity to the damage to press the code in order to enter my carSeems odd I would have missed it on more than one day, let alone not notice it because it allegedly happened before the dirt spots appearedGary’s Service could be totally innocent; I don’t knowI do feel like they handled my initial concern inappropriately, as if I hit a nerve with himHis response that morning did not feel like an innocent person’s response when I reported the damage to my car.
Sincerely,
*** ***
All evidence indicates that Gary’s Service should not be held liable for damages to this customer’s vehicle. Our employees who were involved in the safety inspection all stated that no bumping or scraping occurred during the inspection. No other vehicles, no equipment, and no part of the building...
showed any signs of damage that would have been caused by a scrape similar to the one on the customer’s car. Two police officers also came to examine the customer’s car in direct and immediate response to her complaint. Both reported that the damage to the car must have occurred prior to the customer’s visit to our shop because the scratch was covered by the same mud and debris over the entire car. It was not a fresh scrape; if it were, the scratched area would not have been covered with mud.We run an honest business and would pay for any damages we feel we are responsible for. We are definitely not responsible in this case.