Best Western Village Inn

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ Contact Name and Title: [redacted] M [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blackstonehotels.com I have already spoken with Mr [redacted] and a refund for the $has already been issuedAs for the events, there was a little mis- communication as to what was missing from the room and that he had requested blanketsThe actual information I received from housekeeping upon my inquiry was that the blanket and the top sheet/comforter to the bed that was slept in was missingMy cameras don't show anything, either it leaving with him or an associate stripping the room for cleaningI refunded his money as a good faith gesture but we are well within our rights to charge for missing itemsI do apologize if he felt the desk associate was rude, the associate said the same about himAs for him telling me I better investigate and check my cameras, that isn't how he said itI told him I would check into it and call him back and he asked me if we had cameras and if I could look at themHe was never rude or demanding with me and I was not with himThe refund was processed on the 11th so he should see it back on his account/card soon Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not once rude to the front deskI actually have the full calls recorded for security and legal purposesEither way the refund was issued and the problem has been resolved

Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title: [redacted] M [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blackstonehotels.com
I have already spoken with Mr. [redacted] and a refund for the $100.00 has already been issued. As for the events, there was a little...

mis- communication as to what was missing from the room and that he had requested blankets. The actual information I received from housekeeping upon my inquiry was that the blanket and the top sheet/comforter to the bed that was slept in was missing. My cameras don't show anything, either it leaving with him or an associate stripping the room for cleaning. I refunded his money as a good faith gesture but we are well within our rights to charge for missing items. I do apologize if he felt the desk associate was rude, the associate said the same about him. As for him telling me I better investigate and check my cameras, that isn't how he said it. I told him I would check into it and call him back and he asked me if we had cameras and if I could look at them. He was never rude or demanding with me and I was not with him. The refund was processed on the 11th so he should see it back on his account/card soon.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not once rude to the front desk. I actually have the full calls recorded for security and legal purposes. Either way the refund was issued and the problem has been resolved.