Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11939007, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by front desk staff he owners of the hotel are part owners of the restraunt when I asked them. The owners of the hotel do not want to admit this fact to elevate them from any responsibility of this complaint. The clean rooms were the only part of our stay that was acceptable. As Mrs. Self should know there is more than sanitation to an overall guests experience and other than sanitation there is no other reason to stay at this location. I expected better treatment as a Best Western Platinum Loyalty Club Member. I will no longer stay at any Best Western based on my experience at the Best Western Plus West Bank.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11939007, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by front desk staff he owners of the hotel are part owners of the restraunt when I asked them. The owners of the hotel do not want to admit this fact to elevate them from any responsibility of this complaint. The clean rooms were the only part of our stay that was acceptable. As Mrs. Self should know there is more than sanitation to an overall guests experience and other than sanitation there is no other reason to stay at this location. I expected better treatment as a Best Western Platinum Loyalty Club Member. I will no longer stay at any Best Western based on my experience at the Best Western Plus West Bank.
Regards,
[redacted]